D-Link DWA-552 User Manual page 38

Section 5 - Troubleshooting
2. I cannot connect to the access point or the wireless router.
• Make sure that the SSID on the DWA-55 desktop adapter is exactly the same as the SSID on the Access Point or
wireless router.
• Move the DWA-55 and Access Point or Wireless router into the same room and then test the wireless connection.
• Disable all security settings. (WEP, MAC Address Control, AES)
• Make sure that the Radio is not locked down to a different frequency
• Turn off your Access Point and the computer with the DWA-55. Turn on the Access Point, and then turn on the
computer with the DWA-55.
• Refresh the DWA-55 Utility
3. The DWA-552 Power and Link lights are not on.
• Check to see if the DWA-55 desktop adapter is firmly inserted into the PCI slot of your laptop computer.
4. I forgot my encryption key.
• Reset the Access Point to its factory default settings and restore the DWA-55 Wireless Desktop Adapter to the factory
default settings. The default settings are listed in the Configuration section in this manual.
D-Link DWA-55 User Manual 38