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Problem
Solution
A retail banner
• You selected "Retail Mode"
is displayed.
Roku Streaming Stick
Problem
Solution
I cannot see a
• Make sure that your TV is
picture on
my TV.
• Make sure that the Roku
• Make sure that the you have
• Try adjusting the picture
I cannot hear
• Make sure that the you have
sound.
• If you are using external
• If you are using external
• If you are using external
• Try adjusting the audio settings
when you ran the TV setup
wizard. Reset your TV to the
factory defaults, then select
Home Use Mode on the What is
your viewing environment
screen. See
"Restore settings to
the
defaults" on page 71.
turned on.
Streaming Stick is securely
connected to the purple
HDMI1(MHL) jack. See
"Connect a Roku Streaming
Stick" on page 23.
selected HDMI 1(Roku) as the
video input source. See
"Select
the video input
source" on
page 40.
settings on your TV. See
"Adjust
the TV
picture" on page 52.
selected HDMI 1(Roku) as the
video input source. See
"Select
the video input
source" on
page 40.
speakers, a sound bar, or a
home theater system, make
sure that the audio cables are
connected securely. See
"Connect external speakers or a
sound
bar" on page 33.
speakers, a sound bar, or a
home theater system, make
sure that the volume is turned
up and not muted.
speakers, a sound bar, or a
home theater system, make
sure that you have selected the
correct output mode.
on your TV. See
"Adjust sound
settings" on page 55.
www.insigniaproducts.com
NS-28D310NA15 Insignia 28" LED TV
Problem
Solution
I cannot
• Make sure that there are no
connect to my
obstructions, like cement walls,
wireless
between your Roku Streaming
network.
Stick and your wireless router.
• Make sure that you have
selected the correct wireless
router name on the "Wireless"
screen.
• If your network requires a
password, make sure that you
have entered the correct
password. Passwords are case
sensitive.
• If you have turned off SSID
broadcasting on your wireless
router, select "My network is not
shown" on the "Wireless"
screen.
• If you are not getting three or
more signal-strength bars
above your wireless network,
adjust the location of your
wireless router.
I cannot stream
• Make sure that you have a
Netflix movies
Netflix unlimited streaming
through my
membership. Membership is
Roku Streaming
required to instantly watch
Stick.
movies and TV episodes
streaming from Netflix.
I cannot watch
• Not all channels are available in
all channels
Canada.
through my
Roku Streaming
Stick.
MHL-enabled device
Problem
Solution
The mobile
• Make sure that the cables are
device does not
securely connected.
charge when
• Make sure that you are using an
connected
MHL cable. An MHL cable may
to the
be difficult to identify. It may
HDMI1(MHL)
look like a micro USB-to-HDMI
jack.
cable because the cable
connectors are the same, but
the cable itself is thinner. The
cable also may not be labeled
MHL.
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