HP Smart Array P400 Quickspecs page 7

QuickSpecs
Service and Support, HP Care Pack, and Warranty Information
Warranty
Software Product
Services
Hardware Product
Services
Warranty Upgrade
Options
HP Care Pack
Information
The warranty for this device is 3-years parts only.
Pre-Failure Warranty: Drives attached to the Smart Array Controller and monitored under Insight
Manager are supported by a Pre-Failure (replacement) Warranty. For complete details, consult
the HP Support Center or refer to your HP Server Documentation.
Standalone telephone support
Rights to new license version
Media and documentation updates
Installation services
On-site maintenance (includes warranty support)
Response time upgrades during the warranty period
Post-warranty coverage
For additional hardware installation and maintenance information, please refer to the URL listed
below:
http://www.hp.com/hps/hardware/
Response - Upgrade on-site response from next business day to same day 4 hours
Coverage - Extend hours of coverage from 9 hours x 5 days to 24 hours x 7 days
Duration - Select duration of coverage for a period of 1, 3, or 5 years
Warranty upgrade options can come in the form of Care Packs, which are sold at the HP System
level this product attaches too.
HP Care Pack is defined as an upgrade to the product warranty attribute, available for a specific
duration and hours of coverage. Care Packs for this option is sold at the system level this option
attaches too.
HP Care Pack is not available for less than the product's warranty duration.
HP Care Pack is available for sale anytime during the warranty period for most products, but the
commencement date will be the same as the Warranty Start Date (delivery date to end user
customer). Proof of purchase may be required.
HP Care Pack services are prepaid.
For additional HP Care Pack (hardware & software) information, as well as orderable part
numbers, please refer to the URL
DA - 12400 Worldwide QuickSpecs — Version 5 — 10/3/2006
HP Smart Array P400 Controller
http://www.hp.com/hps/carepack/
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