HP StorageWorks 3800ux Quickspecs page 7

QuickSpecs
Service and Support, HP Care Pack and Warranty Information
Support Services Support Services Support Services Support Services
Standalone Standalone Standalone Standalone
Support Services Support Services Support Services Support Services
Jukeboxes Jukeboxes Jukeboxes Jukeboxes
Components Components Components Components
Hewlett-Packard provides a 1-year mfg exchange, limited warranty for the 30ux Subsystem, plus 9x5 phone support for the
duration of the warranty. In addition, available service offerings include a full range of optional packaged hardware and
software services:
Installation
Extended coverage hours and enhanced response times
System management and performance services
Availability and recovery services
Hewlett-Packard provides a 1-year, next-day, 13x5 on-site, limited warranty for the HP StorageWorks Optical Jukeboxes,
plus 9x5 phone support for the duration of the warranty. In addition, available service offerings include a full range of
optional packaged hardware and software services:
Installation
Extended coverage hours and enhanced response times
System management and performance services
Availability and recovery services
The following brick level options/components do not have individual HP Care Pack Services. These items will be included
in product HP Care Pack Services into which they are installed.
Disk Drives Tape Drives
Bus Converters Backplane RAID
Controllers
DA - 11944
HP StorageWorks Optical Jukebox Family HP StorageWorks Optical Jukebox Family HP StorageWorks Optical Jukebox Family HP StorageWorks Optical Jukebox Family
CD/DVD ROM
Power Supplies
Worldwide — Version 2 — June 23, 2004
SCSI Hubs in SBBs Adapters
Cabling Fans
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