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14 Troubleshooting
Warning
•
Never remove the casing of this product.
To keep the warranty valid, never try to repair
the product yourself.
If you encounter problems when using this
product, check the following points before
requesting service. If the problem remains
unsolved, go to the Philips Web page
(www.philips.com/support). When you contact
Philips, make sure that the product is nearby
and the model number and serial number are
available.
General
No power or no sound
•
The power supply from car battery is cut
off, or the car battery runs out of energy.
Power the system with car battery.
•
Car engine is not on. Turn the car engine
on.
•
Cable is not correctly connected. Check
connections.
•
Fuse is burnt. Replace fuse.
•
Volume is too low. Adjust volume.
•
If the above solutions cannot help, press
the RESET button.
•
Make sure that the current track is in a
compatible format.
Noise in broadcasts
•
Signals are too weak. Select other stations
with stronger signals.
•
Check the connection of the car antenna.
•
Change the broadcast setting from stereo
to mono.
Preset stations are lost.
•
Battery cable is not correctly connected.
Connect the battery cable to the terminal
that is always live.
EN
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Display shows ERR-12.
•
USB data error. Check the USB storage
device.
GPS signal reception of the phone is poor.
•
Remove the phone from the dock, and
place it in another location for better signal
reception.
About Bluetooth device
Cannot pair the Bluetooth enabled device
with the car audio system.
•
The device does not support the profiles
required for the system.
•
The Bluetooth function of the device is not
enabled. Refer to the user manual of the
device for how to enable the function.
The audio quality is poor after connection
with a Bluetooth-enabled device.
•
The microphone is not correctly
positioned. Adjust the position of the
microphone. For example, stick the
microphone onto the dashboard where
close to the driver.
•
The Bluetooth reception is poor. Move the
device closer to the car audio system or
remove any obstacle between the device
and the system.
Music playback is unavailable on the system
even after successful Bluetooth connection.
•
The device cannot be used with the
system to play music.
The paired mobile phone connects and
disconnects constantly.
•
The Bluetooth reception is poor. Move
the mobile phone closer to the car audio
system or remove any obstacle between
the mobile phone and the system.
•
Some mobile phones may connect and
disconnect constantly when you make
or end calls. This does not indicate any
malfunction of the system.
•
For some mobile phones, the Bluetooth
connection may be deactivated
automatically as a power-saving feature.
This does not indicate any malfunction of
the system.
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