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11 Frequently asked
questions
This chapter lists the questions most frequently
asked about the appliance. If you cannot find the
answer to your question, visit www.philips.com/
support for more frequently asked questions or
contact the Consumer Care Center in your country.
Turning on/connecting the units
Why don't the power-on light of the baby unit
and the parent unit go on when I turn on
the units?
• Perhaps the rechargeable battery of the
parent unit is empty and the parent unit is not
connected to the electrical outlet. insert the
appliance plug into the parent unit and insert
the adapter into an electrical outlet. Then press
and hold the on/off button to turn on the
parent unit and to establish connection with the
baby unit.
• Perhaps the baby unit is not connected to
an electrical outlet and the non-rechargeable
batteries in the baby unit are empty or there
are no non-rechargeable batteries in the baby
unit at all. Connect the baby unit to an electrical
outlet or put new non-rechargeable batteries
in the baby unit. Then set the on/off switch
of the baby unit to ON position to establish
connection with the parent unit.
Why doesn't the parent unit charge when I plug
it in?
• The rechargeable battery may have reached the
end of its life. Replace the rechargeable battery.
• Perhaps the adapter is not plugged in properly.
Make sure the adapter is plugged into an
electrical outlet properly.
14
Why doesn't the baby unit charge when I plug
it in?
• The baby unit does not have a charging
function. Put new non-rechargeable batteries
in the baby unit if you want to use the baby
unit cordlessly.
Why can't I establish a connection?
Why is the connection lost every now and then?
Why are there sound interruptions?
• The baby unit and the parent unit are probably
close to the outer limits of the operating
range or there is interference from other
2.4ghz wireless devices. Try a different
location, decrease the distance between the
units or turn off other 2.4ghz wireless devices.
Please note that it takes about 5 seconds each
time before a connection between the units is
re-established.
• if you have two video baby monitors, keep
them at least 1.5 meters (5 feet) away from
each other to prevent interference.
• Perhaps the baby unit is not connected to
an electrical outlet and the non-rechargeable
batteries in the baby unit are empty or there
are no non-rechargeable batteries in the baby
unit at all. Connect the baby unit to an electrical
outlet or put new non-rechargeable batteries
in the baby unit. Then set the on/off switch
of the baby unit to ON position to establish
connection with the parent unit.
What happens during a power failure?
• As the parent unit works on a rechargeable
battery, it continues to work if the battery is
sufficiently charged. If you have placed non-
rechargeable batteries in the baby unit, the
camera continues to work and you can see
your baby.
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