Maytag W10649235A Use & Care Manual page 16

TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.maytag.com/product_help –
If you experience
Vibration or Off-Balance
Vibration, rocking, or
"walking"
Noises
Clicking or metallic noises
Gurgling or humming
Rolling or sloshing
and occasional clicking
(on low-speed spin)
Water Leaks
Check the following for
proper installation
Water or suds leaking from
door or rear of cabinet
Washer not performing as expected
Load not completely
covered in water
16
In Canada www.maytag.ca for assistance and to possibly avoid a service call.
Possible Causes
Feet may not be in contact with the
floor and locked.
Washer may not be level.
Load could be unbalanced or too large.
The shipping bolts are still in the back
of the washer.
Door locking or unlocking.
Objects caught in washer drain system.
Washer may be draining water.
Steel balls in the balancing system are
balancing the load.
Fill hoses not attached tightly.
Fill hose washers.
Drain hose connection.
Check household plumbing for leaks or
clogged sink or drain.
Not using HE detergent or using too
much HE detergent.
Residue on door glass.
Door opened during "Add a Garment. "
Water level not visible on door or
does not cover clothes.
Front and rear feet must be in firm contact with floor, and washer
must be level to operate properly. Jam nuts must be tight against
the bottom of the cabinet.
Check floor for flexing or sagging. If flooring is uneven, a 3/4"
(19 mm) piece of plywood under your washer will reduce sound.
See "Level the Washer" in Installation Instructions.
Avoid tightly packing the load. Avoid washing single items. Balance
a single item such as a rug or jeans jacket with a few extra items.
Item or load not suitable for selected cycle. See "Cycle Guide" and
"Using Your Washer. "
See "Remove transport bolts from washer" in the Installation
Instructions.
The door will lock, unlock, and lock again. You will hear 3 clicks after
touching and holding START. This is normal.
Empty pockets before washing. Loose items such as coins could
fall between washer drum and tub or may block pump. It may be
necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel drum.
The pump may make a humming sound with periodic gurgling or
surging as final amounts of water are removed during the spin/drain
cycles. This is normal at certain stages of the cycle.
This is normal at certain stages of the cycle.
Tighten fill-hose connection.
Properly seat all four fill-hose flat washers.
Check that the drain hose is properly secured to drainpipe or
laundry tub.
Water can back up out of a clogged sink or drainpipe. Check
all household plumbing for leaks (laundry tubs, drain pipe, water
pipes, and faucets.)
Only use HE detergent. Suds from regular detergents can
cause leaking from the door or rear of cabinet. Always measure
detergent and follow manufacturer's directions based on your load
requirements.
Periodically clean the underside of the glass window to avoid
potential leaks.
Water can drip off the inside of the door when the door is opened
after the start of a cycle.
This is normal for an HE front load washer. The washer senses load
sizes and adds the correct amount of water for optimal cleaning.
Solution