Before calling for assistance or service, please check
"Troubleshooting." It may save you the cost of a service call. If
you still need help, follow the instructions below.
Call the Customer Service Center toll free: 1-866-990-7365.
Our consultants provide assistance with:
Features and specifications on our full line of appliances.
Use and maintenance procedures.
Accessory and repair parts sales.
Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
Referrals to local dealers, repair parts distributors and service
companies. Designated service technicians are trained to
fulfill the product warranty and provide after-warranty service,
anywhere in the United States and Canada.
ASSISTANCE OR SERVICE
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
In the U.S.A. and Canada
For further assistance
If you need further assistance, you can write to Master Brands
HK Limited with any questions or concerns at:
Please include a daytime phone number in your correspondence.
Use a soft, damp cloth to clean all surfaces. Wipe dry with a
soft, dry cloth.
Do not use a cleaning solution that is damaging to paints or
Do not bend the blades.
The motor bearings are permanently sealed and do not
require additional lubrication.
To locate the designated service company in your area, you
can also look in your telephone directory Yellow Pages.
Master Brands HK Limited
c/o CCRG Teleservices
4240 Ridge Lea Road, Suite 29
Amherst, NY 14226