Samsung HT-H5500W User Manual page 44

Appendix
Symptom
If the HdMI output is set to
a resolution your Tv cannot
support (for example,
1080p), you may not see a
picture on your Tv.
No HdMI output.
Abnormal HdMI output
appears on the screen.
dLNA function
you can see folders shared
through dLNA, but cannot
see the files.
video plays intermittently.
The dLNA connection
between the Tv and pC is
unstable.
Bd-LIvE
The home theater cannot
connect to the Bd-LIvE
server.
When using the Bd-LIvE
service, an error occurs.
When the factory default settings are restored, all stored user BD data is deleted.
✎
Repairs
If you contact us to repair your product, an administration fee may be charged if either:
An engineer is called out to your home at your request and there is no defect in the product.
1.
You bring the unit to a repair center and there is no defect in the product.
2.
We will provide you with the amount of the administration fee before we make a home visit or begin any work on
your product.
We recommend you read this manually thoroughly, search for a solution on line at www.samsung.
com, or contact Samsung Customer Care at 1-800-SAMSUNG (726-7864) before seeking to repair your product.
Press and hold the 5 button on front panel for more than 5 seconds with no
●
disc in the product. All settings will revert to their factory settings.
Check the connection between the TV and the HDMI jack of the product.
●
Check if your TV supports 480p/720p/1080i/1080p HDMI input resolution.
●
If random noise appears on the screen, it means that TV does not support HDCP
●
(High-bandwidth Digital Content Protection).
DLNA shows only Photo, Music, and Movie files. It does not display other kinds
●
of files.
Check if the network is stable.
●
Check if the network cable is properly connected and if the network is
●
overloaded.
IP addresses under the same subnetwork should be unique, otherwise IP collision
●
can cause an unstable connection.
Check if you have a firewall enabled.
●
If so, disable the firewall function.
Test whether the network connection is active by using the Network Status
●
function.
Check whether a USB memory device is connected to the product.
●
The memory device must have at least 1GB of free space to accommodate the
●
BD-LIVE service.
You can check the available size in Bd data Management. (See page 36)
See if the Bd-Live Internet Connection option is set to Allow(All).
●
If all above fails, contact the contents provider or update to the latest firmware.
●
The USB memory device must have at least 1GB of free space to accommodate
●
the BD-LIVE service.
You can check the available size in Bd data Management. (See page 36)
44
- English
Check/Remedy