Chapter 5. Diagnostics; Lenovo Thinkvantage Tools; Pc-Doctor For Windows Pe; Running Diagnostics From The Rescue And Recovery Workspace - Lenovo ThinkStation Hardware Maintenance Manual

Chapter 5. Diagnostics

Diagnostic programs are used to test hardware components of your computer and report
operating-system-controlled settings that can cause hardware failures. There are two diagnostic programs
preinstalled on your computer:
• Lenovo ThinkVantage Toolbox (used to diagnose problems while running the Windows operating system)
• PC-Doctor for Windows PE (used when your Windows operating system does not start)
Notes:
1. You can also download the latest version of the Lenovo ThinkVantage Toolbox and PC-Doctor for DOS
diagnostic programs from: http://www.lenovo.com/support. See "Lenovo ThinkVantage Tools" on page
35 and "PC-Doctor for DOS" on page 36 for detailed information.
2. If you are unable to isolate and repair the problem yourself after you run Lenovo ThinkVantage Toolbox
and PC-Doctor for Windows PE, save and print the log files created by both diagnostic programs. You
will need the log files when you speak to a Lenovo technical support representative. (The log file created
by Lenovo ThinkVantage Toolbox is automatically saved in C:\PCDR\DETAILED.txt.)

Lenovo ThinkVantage Tools

The Lenovo ThinkVantage Tools program guides you to a host of information sources and provides easy
access to various tools to help you work more easily and securely.
Note: The Lenovo ThinkVantage Tools program is only available on computers preinstalled with Windows 7
from Lenovo.

PC-Doctor for Windows PE

The PC-Doctor for Windows PE diagnostic program is part of the Rescue and Recovery workspace on each
Lenovo computer. Use PC-Doctor for Windows PE if you are unable to start the Windows operating system
or if Lenovo ThinkVantage Toolbox has not been successful in isolating a possible problem.

Running diagnostics from the Rescue and Recovery workspace

You can run the PC-Doctor for Windows PE diagnostic program from the Rescue and Recovery workspace.
To run diagnostics from the Rescue and Recovery workspace, use the following procedure:
1. Shut down the operating system and turn off the computer.
2. Repeatedly press and release the F11 key when you turn on the computer.
3. When you hear beeps or see a logo screen, stop pressing the F11 key. The Rescue and Recovery
workspace opens.
4. From the Rescue and Recovery workspace, select Launch Advanced Rescue and Recovery ®
Diagnose hardware.
5. The diagnostic program opens automatically. Select the diagnostic test you want to run. Press the F1
key for additional help.
6. Follow the instructions on the screen.
Note: Rescue media includes PC-Doctor for Windows PE.
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