Before You Call - Dell Studio Slim 540s Setup Manual

Getting Help

Before You Call

NOTE: Have your Express Service Code
ready when you call. The code helps Dell's
automated-support telephone system direct
your call more efficiently. You may also be
asked for your Service Tag (located on the
top of your computer towards the back).
Remember to fill out the following Diagnostics
Checklist. If possible, turn on your computer
before you call Dell for assistance and call from
a telephone at or near the computer. You may be
asked to type some commands at the keyboard,
relay detailed information during operations,
or try other troubleshooting steps possible only
at your computer. Ensure that your computer's
documentation is available.
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Diagnostic Checklist
• Name:
• Date:
• Address:
• Phone number:
• Service Tag (bar code on the top of your
computer towards the back):
• Express Service Code:
• Return Material Authorization Number
(if provided by Dell support technician):
• Operating system and version:
• Devices:
• Expansion cards:
• Are you connected to a network? Yes /No
• Network, version, and network adapter:
• Programs and versions: