Other Information; Troubleshooting - Sony Trinitron KV-13M42 Service Manual

Other Information

Troubleshooting

If you are having a problem with your TV, try the suggestions below. If
the problem persists, contact your nearest Sony dealer.
Make sure the power cord is plugged in.
No picture, no
sound
If a red light is flashing on the front of your TV for
more than a few minutes, call your local service center.
Check the TV/VIDEO settings: when watching TV, set
to TV; when watching video equipment, set to VIDEO
(page 13).
Check your PARENTAL CONTROL settings, (see
pages 22-23).
Make sure the batteries have been inserted correctly
into the remote control.
Try another channel, it could be station trouble.
Poor or no Adjust PICTURE in the VIDEO menu (page 13).
picture, good
Adjust BRIGHTNESS in the VIDEO menu (page 13).
sound
Check the antenna and/or cable connections (page 3).
Good picture, Press so that MUTING disappears from the
no sound screen (page 9).
Check your AUDIO settings. Your TV may be set to
SAP (page 14).
No color Adjust COLOR in the VIDEO menu (page 13).
Only snow Check the CABLE setting in the SET UP menu
(page 17).
appears on the
screen
Check the antenna and/or cable connections (page 3).
Make sure the channel selected is currently
broadcasting.
Dotted lines or Adjust the antenna.
stripes
Move the TV away from other electronic equipment.
Some electronic equipment can create electrical noise,
which can interfere with TV reception.
Double images Check your outdoor antenna or call your cable service.
or ghosts
Other Information
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User Guide
Cannot receive Make sure CABLE is set to OFF in the SET UP menu
higher number (page 17).
channels (UHF)
Use AUTO PROGRAM to add channels that are not
when using an
presently in the memory (page 17).
antenna
Cable stations Make sure CABLE is set to ON in the SET UP menu
don't seem to (page 16).
work
Use AUTO PROGRAM to add channels that are not
presently in the memory (page 17).
Remote control Batteries could be weak. Replace them (page 2).
does not
Move the TV 3-4 feet away from fluorescent lights.
operate
The TV needs Clean the TV with a soft dry cloth. Never use strong
to be cleaned solvents such as thinner or benzine, which might
damage the finish of the cabinet.
Lost password In the password screen, enter the following master
for PARENTAL password: 4357. After using the master password, you
CONTROL must create a new password, it cannot be used to
unlock currently blocked programs.
If, after reading these operating instructions, you have additional questions related to the use of your
Sony television, please call our Direct Response Center at 1-800-222-SONY (7669) (U.S. customers
only) or (416) 499-SONY (7669) (Canadian customers only).
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