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Troubleshooting
If you think there is a problem with the camera, first check the following.
If the items below do not solve your problem, contact a Canon Customer
Support Help Desk.
Power
Nothing happens when the power button is pressed.
•
Confirm that the battery pack is charged
•
Confirm that the battery pack is inserted facing the correct way
•
Confirm that the memory card/battery cover is fully closed
•
Dirty battery terminals reduce battery performance. Try cleaning the terminals with a
cotton swab and reinserting the battery pack a few times.
The battery pack runs out of power quickly.
•
Battery performance decreases at low temperatures. Try warming the battery pack a
little by putting it in your pocket, for example, ensuring that the terminals do not touch
any metal objects.
•
If these measures do not help and the battery pack still runs out of power soon after
charging, it has reached the end of its life. Purchase a new battery pack.
•
Dirty battery terminals reduce battery performance. Try cleaning the terminals with a
cotton swab and reinserting the battery pack a few times.
The lens is not retracted.
•
Do not open the memory card/battery cover while the camera is on. Close the cover,
turn the camera on, and then turn it off again
The battery pack is swollen.
•
Battery swelling is normal and does not pose any safety concerns. However, if
battery swelling prevents the battery pack from fitting in the camera, contact a Canon
Customer Support Help Desk.
Display on a TV
Camera images look distorted or not displayed on a TV (=
(=
10).
(=
11).
(=
11).
(=
11).
123).
Shooting
Cannot shoot.
•
In Playback mode
(=
64), press the shutter button halfway
Strange display on the screen under low light (=
Strange display on the screen when shooting.
Note that the following display problems are not recorded in still images but are
recorded in movies.
•
The screen may flicker and horizontal banding may appear under fluorescent or LED
lighting.
No date stamp is added to images.
•
Configure the [Date Stamp
] setting
added to images automatically, merely because you have configured the [Date/Time]
setting
(=
12).
•
Date stamps are not added in shooting modes
be configured
(=
34).
[h] flashes on the screen when the shutter button is pressed, and
shooting is not possible (=
29).
[
] is displayed when the shutter button is pressed halfway (=
•
Set [IS Mode] to [Continuous]
(=
63).
•
Set the flash mode to [h]
(=
61).
•
Increase the ISO speed
(=
54).
•
Mount the camera on a tripod or take other measures to keep it still. In this case, you
should set [IS Mode] to [Off]
(=
63).
Shots are out of focus.
•
Press the shutter button halfway to focus on subjects before pressing it all the way
down to shoot
(=
20).
•
Make sure subjects are within focusing range
•
Set [AF-assist Beam] to [On]
(=
38).
•
Confirm that unneeded functions such as macro are deactivated.
•
Try shooting with focus lock or AF lock
(=
20).
20).
(=
34). Note that date stamps are not
(=
150) in which this setting cannot
29).
(=
155).
(=
59, 61).
Before Use
Before Use
Basic Guide
Basic Guide
Advanced Guide
Advanced Guide
Camera Basics
Camera Basics
Auto Mode / Hybrid
Auto Mode / Hybrid
Auto Mode
Auto Mode
Other Shooting
Other Shooting
Modes
Modes
P Mode
P Mode
Playback Mode
Playback Mode
Wi-Fi Functions
Wi-Fi Functions
Setting Menu
Setting Menu
Accessories
Accessories
Appendix
Appendix
Index
Index
137
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