Pioneer DEH-2100IB Owner's Manual page 32

PIONEER ELECTRONICS (USA) INC.
PIONEER ELECTRONICS OF CANADA, INC.
LIMITED WARRANTY
WARRANTY VALID ONLY IN COUNTRY OF PRODUCT PURCHASE
WARRANTY
Pioneer Electronics (USA) Inc. (PUSA), and Pioneer Electronics Of Canada, Inc. (POC), warrant that products distributed by PUSA in the U.S.A., and by POC in Canada that fail to
function properly under normal use due to a manufacturing defect when installed and operated according to the owner's manual endosed with the unit will be repaired or replaced with a
unit of comparable value, at the option of PUSA or POC, without charge to you for parts or actual repair work. Replacement units and/or paris supplied under this warranty may be
new or rebuilt at the option of PUSA or POCo
THIS LIMITED WARRANTY APPLIES TO THE ORIGINAL OR ANY SUBSEQUENT OWNER OFTHIS PIONEER PRODUCT DURING THE WARRANTY PERIOD PROVIDED THE
PRODUCT WAS PURCHASED FROM AN AUTHORIZED PIONEER DISTRIBUTORIDEALER IN THE U.S.A. OR CANADA. YOU WILL BE REQUIRED TO PROVIDE A SALES
RECEIPT OR OTHER VALID PROOF OF PURCHASE SHOWING THE DATE OF ORIGINAL PURCHASE OR, IF RENTED, YOUR RENTAL CONTRACT SHOWING THE PLACE
AND DATE OF FIRSTRENTAL.IN THE EVENTSERVICE IS REQUIRED, THE PRODUCTMUSTBE DELIVERED WITHIN THE WARRANTY PERIOD, TRANSPORTATION PREPAID,
ONLY FROM WITHIN THE COUNTRY OF PURCHASE AS EXPLAINED IN THIS DOCUMENT. YOU WILL BE RESPONSIBLE FOR REMOVAL AND INSTALLATION OF THE
PRODUCT. PUSA OR POC, AS APPROPRIATE, WILL PAY TO RETURN THE REPAIRED OR REPLACEMENT PRODUCTTO YOU WITHIN THE COUNTRY OF PURCHASE.
PRODUCT WARRANTY PERIOD
fAW. I.ib.2r
Car Stereo Products 1 Year 1 Year
The warranty period for retail customers who rent the product commences upon the date product is first put into use (a) during the rental period or (b) retail sale, whichever occurs first.
WHAT IS NOT COVERED
IF THIS PRODUCT WAS PURCHASED FROM AN UNAUTHORIZED DISTRIBUTOR, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTY
OF MERCHANTABILITY AND THE IMPLIED WARRANTY OF RTNESS FOR A PARTICULAR PURPOSE AND THIS PRODUCTIS SOLD STRICTLY "AS IS" AND "WITH ALL FAULTS".
PIONEER SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL AND/OR INCIDENTALDAMAGES.
PIONEER DOES NOT WARRANT ANY PRODUCT LISTED ABOVE WHEN IT IS USED IN A TRADE OR BUSINESS OR IN ANY INDUSTRIAL OR COMMERCIAL APPLICATION.
THIS WARRANTY DOES NOT APPLY IFTHE PRODUCT HAS BEEN SUBJECTED TO POWER IN EXCESS OF ITS PUBLISHED POWER RATING.
THIS WARRANTY DOES NOT COVER DISPLAY SCREENS DAMAGED BY STATIC, NON-MOVING, IMAGES APPLIED FOR LENGTHY PERIODS (BURN-IN).
THISWARRANTYDOESNOTCOVERTHECABINETORANVAPPEARANCE ITEM, USERATTACHEDANTENNA,ANYDAMAGETORECORDS ORRECORDINGTAPESOR DISCS, ANY
DAMAGE TO THE PRODUCTRESULTlNG FROM ALTERATIONS, MODIACATIONS NOT AUTHORIZED IN WRmNG BY PIONEER,ACCIDENT, MISUSE OR ABUSE, DAMAGE DUETO
L1GHTNINGORTO POWER SURGES, SUBSEQUENTDAMAGEFROM LEAKJNG, DAMAGEFROMINOPERATIVEBATTERIES,ORTHEUSEOFBATTERIESNOTCONFORMINGTOTHOSE
SPECIAED IN THE OWNER'S MANUAL
THISWARRANTYDOES NOTCOVER THECOSTOF PARTS OR LABORWHICHWOULDBEOTHERWlSEPROVIDEDWITHOllTCHARGEUNDERTHISWARRANTYOBTAINEDFROM
ANYSOURCEOTHERTHANAPIONEERAUTHORIZEDSERVlCECOMPANYOROTHERDESIGNATEDLOCATION.THISWARRANTYDOESNOTCOVERDEFECTSORDAMAGECAUSED
BY THE USE OF UNAlITHORIZED PARTS OR LABOR OR FROM IMPROPER MAINTENANCE.
ALTERED, DEFACED, OR REMOVED SERIALNUMBERS VOIDTHIS ENTIRE WARRANTY
NO OTHER WARRANTIES
IN THE U.S.A. - PIONEER LIMITS ITS OBLIGATIONS UNDER ANY IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND ATNESS FOR A PARTICULAR PURPOSE, TO A PERIOD NOT TO EXCEED THE WARRANTY PERIOD. NO WARRANTIES SHALL APPLY AFTER THE
WARRANTY PERIOD. SOMESTATESDO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS AND SOME STATES DO NOT ALLOW THE EXCLUSIONS
OR LIMITATIONS OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO nlEABOVE LlMlTATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY G1VES
YOU SPECIFIC LEGAL RIGHTS AND YOU MAY HAVE OTHER RIGHTS WHICH MAY VARY FROM STATE TO STATE.
IN CANADA - EXCEPT AS EXPRESSLY PROVIDED HEREIN, THERE ARE NO REPRESENTATIONS, WARRANTIES, OBLIGATIONS OR CONDITIONS,IMPLIED, STATUTORY
OR OTHERWISE, APPLICABLE TO THIS PRODUCT.
TO OBTAIN SERVICE
In the U.S.A. or Canada to receive warranty service you need to present your sales receipt or your rental contract showing place and date of original owner's transaction.
~ - Please contact one of the following Pioneer partners to obtain service:
Your Authorized Pioneer Dealer - Your Pioneer Dealer may repair or replace your unit, or refer you to an Authorized Pioneer Service Company. Your sales receipt should
list the contact information (phone number, fax, email, etc.) for your Dealer.
Your Authorized Pioneer Service Company - Can perform repairs for most Car Electronics products and can advise other options as applicabie. Please access the
Pioneer website at www.pioneerelectronics.com and click on Service and Support and select Authorized Service Locator to find the nearest Pioneer servicer.
Pioneer Electronics Service - Can advise the optimal service option for your model and geographic location. Please reference the information listed below and phone.
email or access the Pioneer website to contact Pioneer.
CANADA - POC has a number of Authorized Service Companies should your product require service. Contact Pioneer of Canada as listed below to obtain a local service location.
Shipping Your Unit for Service - Please package it carefully and send it, transportation prepaid by a traceable, insured method, to an Authorized Service Company or Pioneer.
Use adequate padding material to prevent damage in transit. Include your name, address and telephone number where you can be reached during business hours.
On all complaints and concerns in the U.S.A. call Customer Support at 1-800-421-1404, or, in Canada, call Customer Satisfaction at 1-877-283-5901.
IN THE U.S.A. IN CANADA
For hook-up and operation of your unit or to locate an For additional information on this warranty, please call or write:
Authorized Service Company, please call or write: CUSTOMERSATISFACTIONGROUP
PIONEERELECTRONICSSERVICE,INC. PIONEER ELECTRONICS OF CANADA, INC.
PO BOX 1760 300 ALLSTATE PARKWAY
LONG BEACH, CALIFORNIA 90801 MARKHAM ON L3R OP2
1-800-421-1404 (905) 479-4411' 1-877-283-5901
http://www.pioneerelectronics.com http://www.pioneerelectronics.ca
DISPUTE RESOLUTION
IN THE U.S.A. - Following our response to any initial request to Customer Support, should a dispute arise between you and Pioneer, Pioneer makes available its Complaint
Resolution Program to resolve the dispute. The Complaint Resolution Program is available to you without charge. You are required to use the Complaint Resoiution Program
before you exercise any rights under, or seek any remedies, created by Title I of the Magnuson-Moss Warranty-Federal Trade Commission Improvement Act, 15 U.S.C. 2301
et seq.
To use the Complaint Resolution Program call 1-800·421-1404 and explain to the customer service representative the problem you are experiencing. steps you have taken
to have the product repaired during the warranty period and the name of the authorized Distributor/Dealer from whom the Pioneer product was purchased. After the complaint
has been explained to the representative, a resolution number will be issued. Within 40 days of receiving your complaint, Pioneer will investigate the dispute and will either:
(1) respond to your complaint in writing informing you what action Pioneer will take, and in what time period, to resolve the dispute; or (2) respond to your complaint in writing
informing you why it will not take any action.
IN CANADA - Call the Customer Satisfaction Manager at (905) 946-7446 to discuss your complaint and to obtain a prompt resolution.
RECORD THE PLACE AND DATE OF PURCHASE FOR FUTURE REFERENCE
Model No. Serial No Purchase Date _
Purchased From _
KEEP THIS INFORMATION AND YOUR SALES RECEIPT IN A SAFE PLACE
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