Where To Get Help - Epson Artisan 837 User Manual

2. Extract the contents of the zip file you downloaded onto your hard drive.
3. Quit all applications currently running on your Mac.
4. Open the Applications > Epson Software folder.
5. Double-click the Uninstall Center icon.
6. Select the checkbox for each software program you want to uninstall.
7. Click Uninstall.
8. Follow the on-screen instructions to uninstall the software.
9. To reinstall your product software, see the Start Here sheet for instructions.
Note: If you uninstall the printer driver and your product name remains in the Print & Fax or Print & Scan
window, select your product name and click the – (remove) icon to remove it.
Parent topic: When to Uninstall Your Product Software

Where to Get Help

If you need to contact Epson for technical support services, use the following support options.
Internet Support
Visit Epson's support website at www.epson.com/support (U.S.) or www.epson.ca/support (Canada) for
solutions to common problems. You can download drivers and documentation, get FAQs and
troubleshooting advice, or e-mail Epson with your questions.
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
• Product name
• Product serial number (located on a label on the product)
• Proof of purchase (such as a store receipt) and date of purchase
• Computer configuration
• Description of the problem
Then call:
• U.S.: (562) 276-4382, 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM, Pacific
Time, Saturday
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