Worldwide Service; North American Service - Crown D-45 Reference Manual

5 Service
This unit has very sophisticated circuitry which should
only be serviced by a fully trained technician. This is
one reason why each unit bears the following label:
CAUTION: To prevent electric shock, do not remove
covers. No user serviceable parts inside. Refer ser-
vicing to a qualified technician.

5.1 Worldwide Service

Service may be obtained from an authorized service
center. (Contact your local Crown/Amcron representa-
tive or our office for a list of authorized service cen-
ters.) To obtain service, simply present the bill of sale
as proof of purchase along with the defective unit to an
authorized service center. They will handle the neces-
sary paperwork and repair.
Remember to transport your unit in the original factory
pack. We will pay the surface shipping costs both ways
for warranty service to the authorized service center
nearest you after receiving copies of all shipping re-
ceipts. You must bear the expense of all taxes, duties,
and customs fees when transporting the unit.

5.2 North American Service

Service may be obtained in one of two ways: from an
authorized service center or from the factory. You may
choose either. It is important that you have your copy
of the bill of sale as your proof of purchase.
5.2.1 Service at a North American Service Center
This method usually saves the most time and effort.
Simply present your bill of sale along with the defective
unit to an authorized service center to obtain service.
They will handle the necessary paperwork and repair.
Remember to transport the unit in the original factory
pack. A list of authorized service centers in your area
can be obtained from our Technical Support Group.
5.2.2 Factory Service
To obtain factory service, fill out the service informa-
tion page that follows and send it along with your proof
of purchase and the defective unit to the Crown fac-
tory. For warranty service, we will pay for ground ship-
ping both ways in the United States after receiving
copies of the shipping receipts. Shipments should be
Page 14
sent "UPS ground." (If the unit is under warranty, you
may send it C.O.D. for the cost of freight via UPS
ground.) The factory will return it via UPS ground.
Please contact us if other arrangements are required.
Factory Service Shipping Instructions:
1. When sending a Crown product to the factory
for service, be sure to fill out the service infor-
mation form that follows and enclose it inside
your unit's shipping pack. Do not send the ser-
vice information form separately.
2. To ensure the safe transportation of your unit to
the factory, ship it in an original factory packing
container. If you don't have one, call or write
Crown's Parts Department. With the exception
of polyurethane or wooden crates, any other
packing material will not be sufficient to with-
stand the stress of shipping. Do not use loose,
small size packing materials.
3. Do not ship the unit in any kind of cabinet (wood
or metal). Ignoring this warning may result in ex-
tensive damage to the unit and the cabinet. Ac-
cessories are not needed—do not send the
instruction manual, cables and other hardware.
If you have any questions, please call or write the
Crown Technical Support Group.
Crown Audio Division
Technical Support / Factory Service
Plant 2 SW, 1718 W. Mishawaka Rd., Elkhart,
Indiana 46517 U.S.A.
Telephone: 219-294-8200
800-342-6939
Puerto Rico, and Virgin Islands only)
Facsimile: 219-294-8301
Fax Back: 219-293-9200
800-294-4094
Internet:
http://www.crownintl.com
D-45 / D-75A Power Amplifiers
Always use the
original factory pack
to transport the unit.
(North America,
(North America only)