Kenmore 2927000 Service Manual

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WASHING MACHINE
SERVICE MANUAL
CAUTION
READ THIS MANUAL CAREFULLY TO DIAGNOSE
PROBLEMS CORRECTLY BEFORE SERVICING THE UNIT.
MODEL : 796.2927#0##

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  Summary of Contents for Kenmore 2927000

  • Page 1 WASHING MACHINE SERVICE MANUAL CAUTION READ THIS MANUAL CAREFULLY TO DIAGNOSE PROBLEMS CORRECTLY BEFORE SERVICING THE UNIT. MODEL : 796.2927#0##...
  • Page 2: Table Of Contents

    SAFETY PRECAUTION! IMPORTANT SAFETY NOTICE! This service information is intended for individuals possessing adequate backgrounds of electrical, electronic, and mechanical experience. Any attempt to repair this appliance may result in personal injury or property damage. The manufacturer or seller can not be responsible for the interpretation of this information, nor can it assume any liability in connection with its use.
  • Page 3: Specifications

    1. SPECIFICATIONS Model 2927000 Electrical 120VAC@60Hz. Inner Tub Stainless Inlet Water Pressure 14.5 ~ 116 PSI (100 ~ 800 kPa) Rating of Fuse 125V, 12A for 100~127V/60Hz Spin Speed 1100 Weight 145.5 lbs (66kg) Normal/Casual, Cold Clean, Heavy Duty, Bulky/Bedding, Whitest Whites, Rinse/Spin, Kids Wear,...
  • Page 4: Installation Instructions

    2. INSTALLATION INSTRUCTIONS 2-1. HOW TO ADJUST LEVEL Installation area Checking level Install the washer on a firm, flat • Open the lid, check if the washer is • surface. correctly leveled by looking down If the washer is installed on an •...
  • Page 5 Horizontal setting Distance between the drain hose and the wall Lift the front of the washer and adjust • level by turnings the adjustable legs Distance between the drain hose and • clockwise or using the adjusting plate. the wall should be more than 4 inches (10 cm), and the distance between any other part and the wall should be more than 1 inches (2.5 cm)
  • Page 6: Connecting Water Supply Hose

    2-2. CONNECTING WATER SUPPLY HOSE Before connecting the Water Supply Hose to the water tap, check the hose type and then choose the correct instruction here under. Screw Type Attach the water supply hose to the tap. Push the water supply hose up so that the rubber packing Water tap within the hose can adhere completely to the tap.
  • Page 7: Connect The Drain Hose

    2-3. CONNECT THE DRAIN HOSE • Connect the drain hose to the • Attach the clip to the drain hose. • Check that the drain hose is hung outlet of the drain pump located at And then push it toward the body of up over the edge of the laundry tub.
  • Page 8: Operating Instructions

    3. OPERATING INSTRUCTION 3-1. IDENTIFICATION OF PARTS HOT WATER SUPPLY Powder detergent HOSE Box for delayed washing/softener additves box COLD WATER SUPPLY HOSE Make sure the water does not leak. POWER PLUG If the supply cord is damaged, it must be INLET HOLE FOR replaced by the BLEACH...
  • Page 9: Before Starting To Wash

    3-2. BEFORE STARTING TO WASH Care Labels • Look for a care label on your clothes. This will tell you about the fabric content of your garment and how it should be washed. Sort clothes into loads that can be washed with the same wash cycle, water temperature, and spin speed.
  • Page 10 Using Water Water Temperature • The machine sets the appropriate temperature automatically according to the wash program . You can override the preset selection by pressing the WASH/RINSE temperature. button. • The temperature of the water impacts the effectiveness of all laundry additives and therefore, the cleaning results. •...
  • Page 11 Using Detergent Detergent Follow the detergent package directions. Using too little detergent is a common cause of laundry problems. Use more detergent if you have hard water, large loads, greasy or oily soils or lower water temperature. Choosing the right detergent Your washing machine is designed for use with only High-Efficiency (HE) detergents.
  • Page 12 Using the Dispenser Drawer ABOUT THE DISPENSER Main Wash Main Wash Powder Detergent Liquid Detergent The automatic dispenser consists of two Compartment Compartment compartments which hold: • Liquid fabric softener. Liquid Fabric • Liquid or powdered detergent. Softener All laundry products can be added at once in their respective Compartment dispenser compartments.
  • Page 13 Adding Detergent Add measured detergent to the detergent compartment of the dispenser drawer. • Do not exceed the maximum fill line. Detergent is flushed through the dispenser at the beginning of the wash phase. Either powdered or liquid detergent can be used, but the drawer insert must be removed to use powder.
  • Page 14: Special Guide For Stain Removal

    Special Guide for Stain Removal WARNING Do not use or mix liquid chlorine bleach with other household chemicals such as toilet cleaners, rust removers, acid,or products containing ammonia. These mixtures can produce dangerous fumes which can cause serious injury or death. To reduce the risk of fire or serious injury to persons or property, comply with the basic warnings listed below: •...
  • Page 15: Stain Removal

    Stain Removal STAIN TREATMENT Adhesive tape, chewing Apply ice. Scrape off excess. Place stain face down on paper towels. Saturate with gum, rubber cement prewash stain remover or nonflammable dry cleaning fluid. Baby formula, dairy Use product containing enzymes to pretreat or soak stains. products, egg Beverages (coffee, tea, soda, Pretreat stain.
  • Page 16: Function Of Each Button

    3-3. FUNCTION OF EACH BUTTON. POWER LOAD SENSING ¥ It operates in all program. ¥ Power on. ¥ During being detected by the sensor, the LOAD SENSING ¥ Push again, power goes off LED flashes. ¥ Power goes off automatically after the wash is ¥...
  • Page 17 EXTRA RINSE DELAY WASH (Selection) START/ PAUSE BUTTON BUTTON BUTTON ¥ This includes ¥ Delayed finishing time. ¥ Use to start or pause the wash an extra rinse ¥ The time increases when the button is pushed. cycle. cycle for a ¥...
  • Page 18: Washing Programs

    3-4. WASHING PROGRAMS. (WT5101H*)
  • Page 19: Care And Maintenance

    3-5. CARE AND MAINTENANCE When there is the possibility of freezing temperatures • Close the water taps and remove the water supply hoses. • Remove the water which remains in the water supply. • Lower the drain hose and drain the water in the sump and the drain hose by running a spin cycle. If frozen •...
  • Page 20: Service Information

    4. SERVICE INFORMATION 4-1. SCHEMETIC DIAGRAM...
  • Page 21: Wiring Diagram

    4-2. WIRING DIAGRAM...
  • Page 22: Disassembly Instrucion

    4-3. DISASSEMBLY INSTRUCION ESD (ElectroStatic DIscharge) WARNING 1) Remove front panel and main PCB assembly Rear Panel Display PCB Main PCB Protect cover...
  • Page 23 2) Disassembly of the Noise Filter, Power Cord, Inlet Valve, Pressure Switch, and DT Housing. Noise Filter and Power Cord(Figure A) Disconnect 2 connector in Noise Filter and Disassemble Noise Filter and Power Cord. Inlet Valve (Figure B) Disconnect the leads from the inlet valve and remove three screws.
  • Page 24 3) Disassembly of Top Cover and Lid Insert a flat blade between the cabinet and the top cover to release the latches. Lift the top cover. close open Remove the lid by pulling the right hinge pin out of its holder.
  • Page 25 Inner Tub Cap Hub Fixing Nut Tub Cover Outer Tub Inner Tub Shaft Bearing Housing ASM Rotor Rotor Nut Stator Inner Hub Attachment Nut Tub Cap 4) Disassembly of Tub Cover and Pulsator Remove 8 screws and take off the tub cover. Remove the pulsator cap.
  • Page 26: Drain Pump

    7) Disassembly of the Back Cover and Drain Pump Remove the screws that attach the back cover and take it off. Disconnect the leads and the drain hose from the drain pump. Remove the pump attachment screws and the lead connector.
  • Page 27 Remove the screws that secure the water guide. Remove the six screws securing the rotor. Check the position of the snap ring, being cure it faces the rotor and stator. To keep from dropping the stator, loosen the six bolts almost all the way; then hold the stator in one hand while removing the bolts with the other.
  • Page 28 Remove four screws to release the tub bracket. 10) Disassembly of Door Lock Switch 11) Disassembly of Heater Remove the three heater attachment screws. Loosen the nut at the middle of the heater to relieve the tension on the clamp. Then pull it out of the case.
  • Page 29: Test Running Without Water

    4-4. TEST RUNNING WITHOUT WATER 1) SAFETY CAUTION The main power board assembly has exposed live 120 VAC and live DC voltages. Use care when disconnecting connectors during troubleshooting and testing. (Wear electrostatic discharge gloves when handling the board. Unplug the power when handling the board assembly. (Wear electrostatic discharge gloves when handling the board.
  • Page 30 4-5. TROUBLESHOOTING BY COMMON WASHING PROBLEMS Many washing problems involve poor soil and stain removal, residues of lint and scum, and fabric damage. For satisfactory washing results, follow these instructions. NOTE: NEVER use bar soap in the washing machine. WASHING PROBLEM Problems Possible Causes Solutions and Preventive Measures...
  • Page 31: Troubleshooting Methods According To Error Message

    4-6. TROUBLE SHOOTING METHODS ACCORIDNG TO ERROR MESSAGE For more detailed information for trouble shooting refer to page 42 to 51. ERROR DECISION CAUSE FOR ERROR ERROR REMEDY BASIS OCCURRENCE WATER WATER LEVEL Water faucet is closed? Open water faucet. SUPPLY dose not rise to Wait until water supply is...
  • Page 32 ERROR DECISION CAUSE FOR ERROR ERROR REMEDY BASIS OCCURRENCE PRESSURE Pressure switch has a Check the connections at the Reseat the connector. SENSOR bad connection or the pressure switch and at the switch has failed. BLUE 4-pin connector at the main board.
  • Page 33: How To Diagnose And Repair By Symptom

    4-6. HOW TO DIAGNOSE AND REPAIR BY SYMPTOM 1) Washer is not energized. Where, what, and how to check Result of Check Possible Cause How to repair Household Power supply 1. Check the cord, plug, and outlet. Poor Electrical defect. Repair or replace as necessary.
  • Page 34: Reset During Operation

    2) Defects on displaying funcion 2) Defects on displaying funcion When, what, and how to check Result of Check Possible Cause How to repair Main voltage 1. Measure voltage at wall outlet. Expect 120 VAC ± Low voltage If incoming line voltage is 10%.
  • Page 35: Water Doesn't Come Into The Wash Tub

    4) Water doesn’t come into the wash tub. When, what, and how to check Result of Check Possible Cause How to repair Inlet Valve 1. If you hear the valve noise but get no water, check to see if the water is turned No water coming off outside the house.
  • Page 36 5) Water fills continuously of intermittently When, what, and how to check Result of Check Possible Cause How to repair Wrong Installation/Leakage 1. Check to see that the drain hose is Drain hose is fallen Incorrect installation. Install the drain hose in a properly installed in a standpipe.
  • Page 37 6) Display "LE" message and doesn't work When, what, and how to check Result of Check Possible Cause How to repair 1. LE error code appears. 1) Check the hall sensor, as shown. Gray-White Hall sensor DC 15V Correct reading. assembly Brown Defective...
  • Page 38: Water Does Not Drain

    7) Water does not drain. When, what, and how to check Result of Check Possible Cause How to repair Drain Pump 1. Can you hear the drain pump running? Drain pump is blocked by NOTE: There is no place to foreign objects.
  • Page 39 8) Water drains when it should not When, what, and how to check Result of Check Possible Cause How to repair Drain Hose 1. Verify the drain hose is inserted in a Discharge height Incorrect installation. Insert the drain hose in a standpipe or drain that is 0.9 ~ 1.2 m incorrect.
  • Page 40 11) Vibration, Noise or Unbalance Error happens during spin. When, what, and how to check Result of Check Possible Cause How to repair Using conditions such as installation etc. Not leveled. Incorrect installation. Level the washer. 2. Verify the load is not unbalanced, Laundry is Rearrange items in the tub causing vibration and noise.
  • Page 41 12) Power is automatically turned off during operation or immediately turning on the power button. When, what, and how to check Result of Check Possible Cause How to repair & settle Auto Power Relay or Controller 1. It would be defect of the controller if Automatically tumed Change the controller.
  • Page 42 (2) Sensor inaccuracy Problems Result of Check How to repair One of these should repair this. Contamination on the sensor causes The difference between the sensing inaccurate readings. value measured from the supplied Clean the electrode of the sensor. Reset the sensor by entering and exiting water by a jig and the sensor value of the test mode.
  • Page 43: Exploded View

    5. EXPLODED VIEW BODY-A BODY-B...
  • Page 44 5-1. EXPLODED VIEW OF TOP COVER ASSEMBLY A011 A056 A063 A061 A062 A240 A202 A050 A201 A200 A148 A180 A184 A390 A020 A152 A183 A154 A186 A153 A151 A147 A150 A241 A410 A105 A135 A230 A100 A190 A125 HOT (RED) A275 A380 A157...
  • Page 45 5-2. EXPLODED VIEW OF OUT CASE ASSEMBLY F032 F015 F005 F004 F070 F002 F013 F012 F003 F000 F100 F011 F090 F026 F025 F150 F080 F020 F082 F027 F023...
  • Page 46 5-3. EXPLODED VIEW OF TUB ASSEMBLY K005 K000 K012 K021 K020 K030 K040 K050 K061 K060 NATURAL K100 K250 K350 K064 K170 K140 K345 K340 K200 K290 K351 K230 K210 K201 K305 K430 K400 K420 K410 K300...
  • Page 47: Replacement Part List

    6. REPLACEMENT PART LIST...
  • Page 48 P/No.: MFL40322129...

This manual is also suitable for:

796.2927000