Top-loading high efficiency low-water washer (52 pages)
Summary of Contents for Kenmore 2927000
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WASHING MACHINE SERVICE MANUAL CAUTION READ THIS MANUAL CAREFULLY TO DIAGNOSE PROBLEMS CORRECTLY BEFORE SERVICING THE UNIT. MODEL : 796.2927#0##...
SAFETY PRECAUTION! IMPORTANT SAFETY NOTICE! This service information is intended for individuals possessing adequate backgrounds of electrical, electronic, and mechanical experience. Any attempt to repair this appliance may result in personal injury or property damage. The manufacturer or seller can not be responsible for the interpretation of this information, nor can it assume any liability in connection with its use.
2. INSTALLATION INSTRUCTIONS 2-1. HOW TO ADJUST LEVEL Installation area Checking level Install the washer on a firm, flat • Open the lid, check if the washer is • surface. correctly leveled by looking down If the washer is installed on an •...
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Horizontal setting Distance between the drain hose and the wall Lift the front of the washer and adjust • level by turnings the adjustable legs Distance between the drain hose and • clockwise or using the adjusting plate. the wall should be more than 4 inches (10 cm), and the distance between any other part and the wall should be more than 1 inches (2.5 cm)
2-2. CONNECTING WATER SUPPLY HOSE Before connecting the Water Supply Hose to the water tap, check the hose type and then choose the correct instruction here under. Screw Type Attach the water supply hose to the tap. Push the water supply hose up so that the rubber packing Water tap within the hose can adhere completely to the tap.
2-3. CONNECT THE DRAIN HOSE • Connect the drain hose to the • Attach the clip to the drain hose. • Check that the drain hose is hung outlet of the drain pump located at And then push it toward the body of up over the edge of the laundry tub.
3. OPERATING INSTRUCTION 3-1. IDENTIFICATION OF PARTS HOT WATER SUPPLY Powder detergent HOSE Box for delayed washing/softener additves box COLD WATER SUPPLY HOSE Make sure the water does not leak. POWER PLUG If the supply cord is damaged, it must be INLET HOLE FOR replaced by the BLEACH...
3-2. BEFORE STARTING TO WASH Care Labels • Look for a care label on your clothes. This will tell you about the fabric content of your garment and how it should be washed. Sort clothes into loads that can be washed with the same wash cycle, water temperature, and spin speed.
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Using Water Water Temperature • The machine sets the appropriate temperature automatically according to the wash program . You can override the preset selection by pressing the WASH/RINSE temperature. button. • The temperature of the water impacts the effectiveness of all laundry additives and therefore, the cleaning results. •...
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Using Detergent Detergent Follow the detergent package directions. Using too little detergent is a common cause of laundry problems. Use more detergent if you have hard water, large loads, greasy or oily soils or lower water temperature. Choosing the right detergent Your washing machine is designed for use with only High-Efficiency (HE) detergents.
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Using the Dispenser Drawer ABOUT THE DISPENSER Main Wash Main Wash Powder Detergent Liquid Detergent The automatic dispenser consists of two Compartment Compartment compartments which hold: • Liquid fabric softener. Liquid Fabric • Liquid or powdered detergent. Softener All laundry products can be added at once in their respective Compartment dispenser compartments.
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Adding Detergent Add measured detergent to the detergent compartment of the dispenser drawer. • Do not exceed the maximum fill line. Detergent is flushed through the dispenser at the beginning of the wash phase. Either powdered or liquid detergent can be used, but the drawer insert must be removed to use powder.
Special Guide for Stain Removal WARNING Do not use or mix liquid chlorine bleach with other household chemicals such as toilet cleaners, rust removers, acid,or products containing ammonia. These mixtures can produce dangerous fumes which can cause serious injury or death. To reduce the risk of fire or serious injury to persons or property, comply with the basic warnings listed below: •...
Stain Removal STAIN TREATMENT Adhesive tape, chewing Apply ice. Scrape off excess. Place stain face down on paper towels. Saturate with gum, rubber cement prewash stain remover or nonflammable dry cleaning fluid. Baby formula, dairy Use product containing enzymes to pretreat or soak stains. products, egg Beverages (coffee, tea, soda, Pretreat stain.
3-3. FUNCTION OF EACH BUTTON. POWER LOAD SENSING ¥ It operates in all program. ¥ Power on. ¥ During being detected by the sensor, the LOAD SENSING ¥ Push again, power goes off LED flashes. ¥ Power goes off automatically after the wash is ¥...
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EXTRA RINSE DELAY WASH (Selection) START/ PAUSE BUTTON BUTTON BUTTON ¥ This includes ¥ Delayed finishing time. ¥ Use to start or pause the wash an extra rinse ¥ The time increases when the button is pushed. cycle. cycle for a ¥...
3-5. CARE AND MAINTENANCE When there is the possibility of freezing temperatures • Close the water taps and remove the water supply hoses. • Remove the water which remains in the water supply. • Lower the drain hose and drain the water in the sump and the drain hose by running a spin cycle. If frozen •...
4-3. DISASSEMBLY INSTRUCION ESD (ElectroStatic DIscharge) WARNING 1) Remove front panel and main PCB assembly Rear Panel Display PCB Main PCB Protect cover...
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2) Disassembly of the Noise Filter, Power Cord, Inlet Valve, Pressure Switch, and DT Housing. Noise Filter and Power Cord(Figure A) Disconnect 2 connector in Noise Filter and Disassemble Noise Filter and Power Cord. Inlet Valve (Figure B) Disconnect the leads from the inlet valve and remove three screws.
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3) Disassembly of Top Cover and Lid Insert a flat blade between the cabinet and the top cover to release the latches. Lift the top cover. close open Remove the lid by pulling the right hinge pin out of its holder.
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Inner Tub Cap Hub Fixing Nut Tub Cover Outer Tub Inner Tub Shaft Bearing Housing ASM Rotor Rotor Nut Stator Inner Hub Attachment Nut Tub Cap 4) Disassembly of Tub Cover and Pulsator Remove 8 screws and take off the tub cover. Remove the pulsator cap.
7) Disassembly of the Back Cover and Drain Pump Remove the screws that attach the back cover and take it off. Disconnect the leads and the drain hose from the drain pump. Remove the pump attachment screws and the lead connector.
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Remove the screws that secure the water guide. Remove the six screws securing the rotor. Check the position of the snap ring, being cure it faces the rotor and stator. To keep from dropping the stator, loosen the six bolts almost all the way; then hold the stator in one hand while removing the bolts with the other.
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Remove four screws to release the tub bracket. 10) Disassembly of Door Lock Switch 11) Disassembly of Heater Remove the three heater attachment screws. Loosen the nut at the middle of the heater to relieve the tension on the clamp. Then pull it out of the case.
4-4. TEST RUNNING WITHOUT WATER 1) SAFETY CAUTION The main power board assembly has exposed live 120 VAC and live DC voltages. Use care when disconnecting connectors during troubleshooting and testing. (Wear electrostatic discharge gloves when handling the board. Unplug the power when handling the board assembly. (Wear electrostatic discharge gloves when handling the board.
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4-5. TROUBLESHOOTING BY COMMON WASHING PROBLEMS Many washing problems involve poor soil and stain removal, residues of lint and scum, and fabric damage. For satisfactory washing results, follow these instructions. NOTE: NEVER use bar soap in the washing machine. WASHING PROBLEM Problems Possible Causes Solutions and Preventive Measures...
4-6. TROUBLE SHOOTING METHODS ACCORIDNG TO ERROR MESSAGE For more detailed information for trouble shooting refer to page 42 to 51. ERROR DECISION CAUSE FOR ERROR ERROR REMEDY BASIS OCCURRENCE WATER WATER LEVEL Water faucet is closed? Open water faucet. SUPPLY dose not rise to Wait until water supply is...
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ERROR DECISION CAUSE FOR ERROR ERROR REMEDY BASIS OCCURRENCE PRESSURE Pressure switch has a Check the connections at the Reseat the connector. SENSOR bad connection or the pressure switch and at the switch has failed. BLUE 4-pin connector at the main board.
4-6. HOW TO DIAGNOSE AND REPAIR BY SYMPTOM 1) Washer is not energized. Where, what, and how to check Result of Check Possible Cause How to repair Household Power supply 1. Check the cord, plug, and outlet. Poor Electrical defect. Repair or replace as necessary.
2) Defects on displaying funcion 2) Defects on displaying funcion When, what, and how to check Result of Check Possible Cause How to repair Main voltage 1. Measure voltage at wall outlet. Expect 120 VAC ± Low voltage If incoming line voltage is 10%.
4) Water doesn’t come into the wash tub. When, what, and how to check Result of Check Possible Cause How to repair Inlet Valve 1. If you hear the valve noise but get no water, check to see if the water is turned No water coming off outside the house.
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5) Water fills continuously of intermittently When, what, and how to check Result of Check Possible Cause How to repair Wrong Installation/Leakage 1. Check to see that the drain hose is Drain hose is fallen Incorrect installation. Install the drain hose in a properly installed in a standpipe.
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6) Display "LE" message and doesn't work When, what, and how to check Result of Check Possible Cause How to repair 1. LE error code appears. 1) Check the hall sensor, as shown. Gray-White Hall sensor DC 15V Correct reading. assembly Brown Defective...
7) Water does not drain. When, what, and how to check Result of Check Possible Cause How to repair Drain Pump 1. Can you hear the drain pump running? Drain pump is blocked by NOTE: There is no place to foreign objects.
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8) Water drains when it should not When, what, and how to check Result of Check Possible Cause How to repair Drain Hose 1. Verify the drain hose is inserted in a Discharge height Incorrect installation. Insert the drain hose in a standpipe or drain that is 0.9 ~ 1.2 m incorrect.
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11) Vibration, Noise or Unbalance Error happens during spin. When, what, and how to check Result of Check Possible Cause How to repair Using conditions such as installation etc. Not leveled. Incorrect installation. Level the washer. 2. Verify the load is not unbalanced, Laundry is Rearrange items in the tub causing vibration and noise.
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12) Power is automatically turned off during operation or immediately turning on the power button. When, what, and how to check Result of Check Possible Cause How to repair & settle Auto Power Relay or Controller 1. It would be defect of the controller if Automatically tumed Change the controller.
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(2) Sensor inaccuracy Problems Result of Check How to repair One of these should repair this. Contamination on the sensor causes The difference between the sensing inaccurate readings. value measured from the supplied Clean the electrode of the sensor. Reset the sensor by entering and exiting water by a jig and the sensor value of the test mode.