Programmed Interview - Telrad Integrated Multi-Application Generator User Manual

PROGRAMMED INTERVIEW

If the system administrator has programmed this feature, it
conducts a recorded interview with an outside caller.
For example, the system administrator can program an
interview that takes orders over the phone. The recorded
interview questions might ask the customer her name and
address, what product they want to order, what size, what
color, etc. and how they want to make payment. The
answers are recorded. The interview consists of a maxi-
mum of eight interview questions, followed by a closing
message to the caller.
To conduct an interview
1. Dial the emaGEN telephone number;
you hear the main opening greeting, which includes an
instruction to dial [4] for the interview (for example, If
you want to order a catalog item, dial [4]).
2. Dial [4];
you hear the first interview question.
3. Answer the question and dial [#] to indicate that you
have finished your answer, or simply wait for the allot-
ted time to pass;
you hear the next question.
4. Answer the rest of the questions, until you hear the
closing message.
40 User Guide for all telephone sets