Motorola DCT5100 User Manual page 43

Problem
There is no audio
when viewing cable
channels
There is no audio
from the center
and/or surround
speakers of a home
theater receiver
connected to the
DCT5100
Possible Solution
Verify that the mute button on the DCT5100 or the
remote control has not been pressed. Press mute on the
remote control to restore sound.
If the DCT5100 audio output is connected to the TV,
verify that the Mute button on the TV has not been
pressed.
If the DCT5100 audio output is connected to a home
theater receiver, verify that the receiver is set to the
appropriate input source and the mute button on the
receiver has not been pressed.
Verify that you have the correct cables for the audio
ports.
Verify that the audio cables are firmly connected
between the DCT5100 and the audio playback device
(TV, receiver, etc.).
Not all Dolby Digital programs feature full 5.1 surround
sound. In some cases, the programs may only contain
left and right stereo audio.
Verify that the SPDIF cable (coaxial or optical) is firmly
connected to the DCT5100 and the home theater
receiver.
Verify that the home theater receiver is set to a surround
sound audio mode (Dolby Digital, Dolby Pro Logic II,
Dolby Pro Logic).
Verify that the receiver is properly configured to work
with all connected speakers.
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