Vehicle Remote Malfunction Diagnosis - Mercedes-Benz SLK Operator's Manual

(1-800-367-6372) or 1-888-990-9007
Canada: Customer Service at
R
1-888-923-8367
You will be asked for your password.
Return to your vehicle at the time agreed
X
upon with the Mercedes-Benz Customer
Assistance Center.
USA only: alternatively, the vehicle can be
opened via:
the Internet, under the "Owners Online"
R
section
the telephone application (e.g. iPhone
R
Blackberry)
To do this, you will need your identification
number and password.
i
Vehicle remote opening is only possible if
the corresponding mobile phone network
is accessible.
Vehicle remote closing
The remote closing feature can be used when
you have forgotten to lock the vehicle and you
are no longer nearby. The vehicle can then be
locked by the Mercedes-Benz Customer
Assistance center.
The vehicle can be immediately remotely
locked within four days of the ignition being
turned off. After this time, the remote closing
may be delayed by 15 to 60 minutes. After
30 days the vehicle can no longer be closed
remotely.
Contact the following service hotlines:
X
USA: Mercedes-Benz Customer
R
Assistance center at
1-800-FOR-MERCedes
(1-800-367-6372) or 1-888-990-9007
Canada: Customer Service at
R
1-888-923-8367
You will be asked for your PIN.
The next time you are inside the vehicle and
you switch on the ignition, the
Locked Remotely message appears in the
multifunction display.
USA only: alternatively, the vehicle can be
locked via:
the Internet, under the "Owners Online"
R
section
R the telephone application (e.g. iPhone
Blackberry)
To do this, you will need your identification
number and password.
i
The vehicle remote closing feature is
available when the relevant mobile phone
network is available and data connection is
® possible.
,
Stolen vehicle recovery service
If your vehicle has been stolen:
Notify the police.
X
The police will issue a numbered incident
report.
This number will be forwarded to the
X
Mercedes-Benz Customer Assistance
Center together with your PIN.
The Mercedes-Benz Customer Assistance
Center then attempts to locate the mbrace
system. The Mercedes-Benz Customer
Assistance Center contacts you and the
local law enforcement agency if the vehicle
is located. However, only the law
enforcement agency is informed of the
location of the vehicle.
i
If the anti-theft alarm system is activated
for longer than 30 seconds, the Mercedes-
Benz Customer Assistance center is
automatically informed.

Vehicle remote malfunction diagnosis

With the vehicle remote malfunction
diagnosis (Vehicle Health Check), the
Customer Assistance center can provide
improved support for problems with your
vehicle. During an existing call, vehicle data
is transferred to the Customer Assistance
Doors
center. The customer service representative
can use the received data to decide what kind
of assistance is required. You are then, for
Features
271
®
,
Z