Problems With Your Vehicle; Reporting Safety Defects - SMART fortwo coupé Operator's Manual

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may cause serious damage and impair the
operating safety of your vehicle.
If you feel a sudden significant vibration
or ride disturbance, or you suspect that
damage to your vehicle has occurred, you
should turn on your hazard warning
flashers, carefully slow down, and drive
with caution to an area which is a safe
distance from the road.
Inspect the vehicle underbody and tires/
wheels for possible damage. If the vehicle
appears unsafe, have it towed to the nearest
authorized smart center or other qualified
maintenance or repair facility for further
inspection or repairs.
Proper use of the vehicle
Proper use of the vehicle requires that you
are familiar with the following
information and rules:
the safety precautions in this manual
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the "Technical data" section in this
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manual
traffic rules and regulations
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motor vehicle laws and safety standards
R
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Warning!
Various warning labels are attached to your
vehicle. These warning labels are intended
to make you and others aware of various
risks. You should not remove any of these
warning labels unless explicitly
instructed to do so by information on the
label itself. Removal of any of these labels
may cause you and others to be unaware of
certain risks which may result in an
accident and/or personal injury.

Problems with your vehicle

If you should experience a problem with
your vehicle, particularly one that you
believe may affect its safe operation, we
urge you to immediately contact an
authorized smart center to have the
problem diagnosed and corrected if
required. Do not drive the vehicle if you
believe it may not be safely operated. If the
matter is not handled to your satisfaction,
please discuss the problem with the smart
center management, or if necessary contact
us at one of the following addresses:
In the USA:
smart USA Distributor LLC.
Customer Assistance Center
1765 Telegraph Rd.
Bloomfield Hills, MI 48302
In Canada:
Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario, M4G 4C9

Reporting safety defects

For the USA only: The following text is
published as required of manufacturers
under Title 49, Code of U.S. Federal
Regulations, Part 575 pursuant to the
National Traffic and Motor Vehicle Safety
Act of 1966.
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform the National Highway Traffic Safety
Administration (NHTSA) in addition to
notifying smart USA Distributor LLC.
If NHTSA receives similar complaints, it
may open an investigation, and if it finds
that a safety defect exists in a group of
vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become
involved in individual problems between
you, your dealer, or smart USA Distributor
LLC.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to
http://www.safercar.gov ; or write to:
Administrator, NHTSA Headquarters, 1200