Maintenance - SMART fortwo coupé Operator's Manual

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14
Important notice for California retail
buyers and lessees of smart
automobiles
Under California law you may be entitled
to a replacement of your vehicle or a refund
of the purchase price or lease price, if
smart USA Distributor LLC. and/or its
authorized repair or service facilities
fail to fix one or more substantial defects
or malfunctions in the vehicle that are
covered by its express warranty after a
reasonable number of repair attempts.
During the period of 18 months from
original delivery of the vehicle or the
accumulation of 18 000 miles
(approximately 29 000 km) on the odometer
of the vehicle, whichever occurs first, a
reasonable number of repair attempts is
presumed for a retail buyer or lessee if one
or more of the following occurs:
(1) the same substantial defect or
malfunction results in a condition that
is likely to cause death or serious
bodily injury if the vehicle is driven,
that defect or malfunction has been
subject to repair two or more times,
and you have directly notified smart
USA Distributor LLC. in writing of the
need for its repair,
(2) the same substantial defect or
malfunction of a less serious nature
than category (1) has been subject to
repair four or more times and you have
directly notified us in writing of the
need for its repair, or
(3) the vehicle is out of service by reason
of repair of the same or different
substantial defects or malfunctions
for a cumulative total of more than
30 calendar days.
Written notification should not be sent to
a dealer, it should be addressed to:
smart USA Distributor LLC.
Customer Assistance Center
1765 Telegraph Rd.
Bloomfield Hills, MI 48302

Maintenance

The Scheduled Maintenance Guide (USA) and
Service Booklet (Canada) describes all the
necessary maintenance work which should
be performed at regular intervals. It is
important that you service your vehicle in
accordance with the prescribed
maintenance schedule. Failure to do so may
render your vehicle unsafe, it may affect
the durability of the vehicle, and it may
otherwise void the limited, express
warranty.
Always have the Scheduled Maintenance
Guide (USA) or Service Booklet (Canada)
with you when you take the vehicle to your
authorized smart center for service. The
service advisor will record each service in
the booklet for you.
Roadside Assistance
The smartmove Assistance (Canada) and
smart 1 service (USA) Program provides
factory trained technical help in the event
of a breakdown. Calls to the toll-free
Roadside Assistance number
1-800-762-7887 (in the USA)
1-877-627-8004 (in Canada)
will be answered by smart Customer
Assistance Representatives 24 hours a day,
365 days a year.
Roadside Assistance will be provided in
accordance with standard program
guidelines which include providing
service to the vehicle up to a reasonable
distance from a paved roadway. We will
make every effort to assist in a breakdown
situation, however, the accessibility of
your vehicle will be determined by our
authorized smart center technician or the
tow service provider on a case-by-case
basis and may be a factor in our ability to
respond.
Additional charges may be applicable for
a breakdown location determined not to be
a reasonably accessible roadside location