HP BladeSystem c-Class Infrastructure Quickspecs page 11

QuickSpecs
HP BladeSystem c-Class Overview
warranty supports the HP ProLiant BL460c, BL465c, BL480c and BL685c Server Blades.
NOTE: NOTE: Server Blade Enclosure Limited Warranty includes 3 year Parts, 3 year Labor, 3-year on-site NOTE: NOTE:
support.
NOTE: Server Blade Interconnect Limited Warranty includes 1 year Parts, 1 year Labor, 1-year on-site NOTE: NOTE: NOTE:
support
NOTE: NOTE: NOTE: Server Warranty includes 3 year Parts, 3 year Labor, 3-year on-site support. Additional NOTE:
information regarding worldwide limited warranty and technical support is available at:
http://h18004.www1.hp.com/products/servers/platforms/warranty/index.html
The HP Care Pack service part numbers below for ProLiant BL c-Class (or p-Class) server blades, cover
the server blade and all HP branded hardware options qualified for the server, purchased at the same
time or afterwards, internal to the server.
HP Care Pack services for the c7000 Enclosure cover the enclosure, power supplies and fans. HP
qualified rack options are covered by these services when installed within the same rack. HP supported
c-Class enclosure devices including pass thru, Ethernet interconnect and virtual connect modules are
also covered by the c7000 enclosure Care Pack services.
HP services provide continuous care and support expertise with committed response designed to meet
your IT and business needs.
To fully capitalizing on your HP BladeSystem servers' capabilities requires a service partner who
thoroughly understands your server technology and systems environment. HP Services, an industry leader
in provision of multi vender support solutions provides a range of support services designed to meet the
varying needs of business. Whether an SMB or large global corporation HP has a HP BadeSystem server
support offer to help you speedily deploy and maximize system uptime.
Enhanced Care - Minimum recommended service support offer designed to ensure customers have
access to expert assistance, whenever they need it.
4-Hour On-site Service, 5-Day x 13-Hour Coverage, 3 Years.
Continuance Care - Recommended service delivering cost-effective support options designed to extend
HP Services committed response and guaranteed fix times, designed to speed problem identification and
resolution.
4-Hour On-site Service, 7-Day x 24-Hour Coverage, 3 Years.
Total Care - Highest HP Support service level recommend to help increase IT performance and
availability with comprehensive, integrated hardware and software services
Support Plus 24 - Onsite HW support 24x7, 4hr response and Microsoft O/S SW Tech support
offsite, onsite at HP's discretion, 24x7 2hr response time incl. HP holidays.
Deployment Services - HP Installation and Start Up services designed to take time, risk, and worry out of
the deployment of HP BladeSystem servers - and free customers IT support staff to focus on what they do
best, their business.
Installation & Start-Up service for HP BladeSystem Infrastructure plus HP BladeSystem Enhanced
Network Installation and Start-UP as per the Customer Description and/or Data Sheet. To be
delivered on a scheduled basis 8am-5pm, M-F, excl. HP holidays
For a complete listing of service offerings and information visit:
http://www.hp.com/services/bladesystemservices
http://www.hp.com/go/proliant/carepack
DA - 12517 North America — Version 13 — July 27, 2007
HP BladeSystem c-Class Infrastructure HP BladeSystem c-Class Infrastructure HP BladeSystem c-Class Infrastructure HP BladeSystem c-Class Infrastructure
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