Nokia Lumia Icon: Troubleshooting and support
Troubleshooting and support
When you want to learn more about your phone, or if you're unsure how
your phone should work, there are several support channels for you to
To help you get the most out of your phone, there's a user guide in your
phone with additional instructions. From the Start screen, swipe left,
You can also go to www.nokia.com/support, where you can find:
News on apps and downloads
Software update info
Further details about features and technologies, and the
compatibility of devices and accessories
Troubleshooting and discussions may not be available in all languages.
For support videos, go to www.youtube.com/NokiaSupportVideos.
If your phone freezes
Try the following:
Press and hold the volume down key and Power/Lock Key at the
same time for about 10 seconds. The phone restarts.
Update your phone software.
Reset your phone. This restores the factory settings, and erases
all your personal content, including apps you've purchased and
downloaded. From the Start screen, swipe left, and tap
> about > reset your phone.
If your issue remains unsolved, contact your network service provider
or Nokia for repair options.
Before sending your phone for repair, always back up your data, as all
personal data in your phone may be deleted.
If you need to identify your phone, to view the unique IMEI
number of the phone, dial
Find your model number and serial number (IMEI)
If you need to contact Nokia Care or your service provider, you may
need info, such as the model number and the serial number (IMEI).
Settings > about.
To see the info, tap
You can also find the info on your phone label, which is located under
the SIM holder. For information on how to open the SIM holder, see your
phone's user guide.
For additional product support information, see the Quick Reference
Guide included with your phone.