VTech CS6114 Complete User's Manual page 34

Appendix
Troubleshooting
I cannot dial out.
• Try all the above suggestons.
• Make sure there s a dal tone before dalng. It s normal f the handset takes a
second or two to synchronze wth the telephone base before producng a dal
tone. Wat an extra second before dalng.
• If other telephones n your home are havng the same problem, the problem s n
the wrng or telephone servce. Contact your telephone servce provder (charges
may apply).
• Elmnate any background nose. Mute the cordless handset before dalng, or
dal from another room n your home wth less background nose.
• If you have changed your telephone servce to dgtal servce from a cable
company or a VoIP servce provder, the telephone lne may need to be rewred
to allow all exstng telephone jacks to work. Contact your servce provder for
more nformaton.
Low battery shows on the handset screen.
• Place the handset n the telephone base or charger for rechargng.
• Remove and nstall the battery agan and use t untl fully depleted, then charge
the handset n the telephone base or charger for up to 16 hours.
• If the above measures do not correct the problem, replace the battery.
The battery does not charge in the handset or the handset battery
does not accept charge.
• Make sure the handset s placed n the telephone base or charger correctly.
• Remove and nstall the battery agan, then charge for up to 16 hours.
• If the battery s completely depleted, charge the handset battery for at least
30 mnutes before use (page 5).
• You may need to purchase a new battery.
The telephone does not ring when there is an incoming call.
• Make sure the handset rnger volume s not set to off (page 9).
• Make sure the telephone lne cord and power adapter are plugged n properly
(page 2).
• The handset may be too far from the telephone base. Move t closer to the
telephone base.
• There may be too many extenson phones on the telephone lne to allow all of
them to rng smultaneously. Unplug some of them.
• If other telephones n your home are havng the same problem, the problem s n
the wrng or telephone servce. Contact your telephone servce provder (charges
may apply).
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