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COMMUNICATION AND/OR YOUR NETWORK SERVICE
PROVIDER EXTEND NO WARRANTY WHATSOEVER
THERETO. SAGEM COMMUNICATION AND/OR YOUR
NETWORK SERVICE PROVIDER DISCLAIM ANY
EXPRESS, IMPLIED OR STATUTORY WARRANTY OF
MERCHANTABILITY, FITNESS OF ANY APPLICATIONS
INCLUDING JAVA APPLICATIONS OR GAMES FOR A
SPECIFIC
PURPOSE,
SECURITY OR OTHERWISE.
Troubleshooting
The phone won't start and/or won't take a charge
The battery has completely lost its charge.
Connect the phone to the charger for between 5 and
30 minutes. The phone will only switch on after it has been
charging for a few minutes.
You may use the phone again when the Start option is
displayed on the screen.
If the phone still won't start after 30 minutes' charging,
contact customer service.
SIM not present
Check if the SIM card is present and properly
positioned / inserted.
Check the condition of the SIM card. If damaged, please go
back to the operator's shop for advice. Contact your
after-sales service if the message persists.
Incorrect PIN code
An incorrect PIN code has been entered. Be careful! Three
incorrect PIN codes will block the SIM Card.
SATISFACTORY QUALITY,
SIM BLOCKED
If a wrong PIN number is entered three times in succession,
your SIM card is blocked. You must then:
-
Enter the PUK (Personal Unblocking Key) code provided
by your operator, and validate.
-
Enter your PIN number and validate.
-
Enter your PIN number again and validate.
After 5 or 10 failed attempts (depending on the type of SIM
card), the SIM card is definitely locked. You must then
contact your operator to obtain a new card.
SIM LOCKED
In certain cases, the handset can only be used with some
types of SIM cards. This message means that the SIM card
you are using does not fit with the phone. Take the SIM card
out, and switch it back on. If the message SIM not present
appears on the screen, you will need to check its
compatibility next to the place where you bought it. If not,
please contact your after-sales service.
No call connection
Check that the number you have dialled is correct.
If the letter R is displayed on the top right corner of the
screen, without any network name displayed, only
emergency services can be called.
Check the status of your credit.
Check that the SIM Card you are using offers the service
you are requesting; check if its validity has not expired.
Check and deactivate the outgoing calls restriction when
necessary.
The network could be saturated. Try later.
If the problem persists, please contact your Technical
Helpdesk.
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