Troubleshooting - Sagem MY101X User Manual

Troubleshooting

Problem - Situation: The phone does not turn on
Actions:
Remove the battery and then replace it.
or
Connect the phone to the charger (check that this is plugged in) for
approximately 15 minutes.
Problem - Situation: No network recognised
Actions:
Remove the SIM card. Check that there is no dust or grit in the SIM
slot. Replace the SIM card being sure to push it right up to the stop
point.
Problem - Situation: Unable to turn the phone on
Actions:
Charge the phone for 15 minutes before turning it on.
Check the battery charging indicator:
cycling: charging normally
not cycling: disconnect the charger, re-connect and then check the
battery charging indicator: if it is still not cycling, disconnect the
charger and re-connect several times.
If the battery is still not charging, contact the after sales service.
When the battery charging indicator is continuously on, the battery is
fully charged.
Problem - Situation: Error message: BATTERY STATUS NOT
KNOWN
Actions:
The battery pack is not recognised by the phone.
Check that the battery pack is correctly fitted in the phone.
Problem - Situation: Error message: LOW BATTERY
Actions:
This message is displayed when the battery charge is too low. The
phone turns off automatically. Charge the phone.
Troubleshooting 73