Samsung LCD TV User Manual page 35

Issue
No Picture, No Video
TV won't turn on.
TV turns off automatically.
No picture/Video.
RF (Cable/Antenna) Connection
Cannot receive all channels.
Picture is distorted: macroblock, small
block, dots, pixelization
PC Connection
'Not Supported Mode' message.
PC is always shown on source list
even if not connected.
Video is OK but there is no audio with
HDMI connection.
Others
Picture is not shown in full screen.
Remote control does not work.
Can not control TV power or volume
with Cable/Set top box remote
control.
'Not Supported Mode' message.
Plastic smell from TV.
TV is tilted to right or left side.
Can not assemble stand base.
Solution
▪
Make sure the AC power cord is plugged in securely to the wall outlet and the TV.
▪
Make sure the wall outlet is working.
▪
Try pressing the POWER button on the TV to make sure the remote is working properly.
If the TV turns on, it may be caused by Remote Control.
To fix the Remote problem, refer to "Remote control does not work" below.
▪
Check if the Sleep Timer is set to On in the Setup menu.
▪
If connected the TV to your PC, check your PC power settings.
▪
Make sure the AC power cord is plugged in securely to the wall outlet and the TV.
▪
If there is no signal for about 10 ~ 15 minutes with Antenna/Cable connection, the TV will turn
off.
▪
Check cable connections. (remove and reconnect all cables of TV and external devices)
▪
Set your external device's (Cable/Sat Box, DVD, Blu-ray etc) video output to match the
connections to the TV input. For example, external device's output : HDMI , TV's input : HDMI.
▪
Make sure your connected device is powered on.
▪
Make sure to select the TV's correct source by pressing the
control.
▪
Reboot the connected device by reconnecting the device's power cable
▪
Make sure Antenna cable is connected securely.
▪
Please try Plug & Play (Initial setup) to add available channels to the channel list.
Go to - Setup - Plug & Play (Initial setup) and wait for all available channels are stored.
MENU
(P. 6)
▪
Verify Antenna is positioned correctly.
▪
Compression of video contents may cause picture distortion especially on fast moving pictures
such as sports and action movies.
▪
Low signal level can cause picture distortion. This is not a TV issue.
▪
Set your PC's output resolution and frequency so it matches the resolutions supported by the
TV. (P. 18)
▪
This is normal; PC is always shown on the source list even though a PC is not connected.
▪
Check the audio output setting on your PC.
▪
Black bars on each side will be shown on HD channels when displaying upscaled SD (4:3)
contents.
▪
Black bars on Top & Bottom will be shown on movies that have aspect ratios different from your
TV.
▪
Adjust picture size option on your external device or TV to full screen
▪
Replace the remote control batteries with correct polarity (+/–).
▪
Clean the transmission window located on the top of the remote.
▪
Try pointing the remote directly at the TV from 5~6 feet away.
▪
Programme the Cable/Set top box remote control to operate the TV.
Refer to Cable/Sat user manual for SAMSUNG TV code.
▪
Check the supported resolution of the TV and adjust the external device's output resolution
accordingly. Refer to resolution settings in this manual.
▪
This smell is normal and will dissipate over time.
▪
Remove the stand base from TV and reassemble.
▪
Make sure TV is placed on flat surface.
If can not remove screws from TV, please use magnetized screw driver.
SOURCE button on the remote
35
English