Troubleshooting - Dish Network Tailgater User Manual

Symptom/Message
Guide Information Not
Available
Guide Time is Incorrect
Video Pixels / Audio Pops
Possible Cause
Your receiver was not powered off at
night to receive the nightly electronic
program guide updates.
Your receiver has not yet acquired
signal needed to gain access to the
electronic program guide.
The guide time will be incorrect if
your receiver is not physically
located at the address listed on your
DISH Network account.
Obstructions to the Tailgater's view
of the southern sky, such as tree
branches, severe rain, etc.
Your receiver's signal is low.

Troubleshooting

1) Unplug the power cord of your receiver for
10 seconds and plug it back in. It may take
up to 5 minutes for your receiver to power
back on.
2) On the Portable Antenna Setup Screen:
• Verify the correct state is selected.
• Highlight "Scan" then press SELECT.
• Once your system has found its satellites,
it may take a few minutes to download the
electronic program guide and acquire
signal before live TV appears.
N/A
1) Make sure nothing is blocking the Tailgater's
view of the southern sky, such as tree
branches, severe rain, or other obstructions.
2) Unplug the power cord of your receiver for
10 seconds and plug it back in. It may take
up to 5 minutes for your receiver to power
back on.
3) Check that the coax cable between your
receiver and the Tailgater is connected
properly.
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