Polycom CX700 User Manual
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Polycom CX700 User Manual

Polycom CX700 User Manual

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User Guide

®
for the Polycom
CX700 IP Phone
September, 2007 Edition
1725-31402-001 Rev. A
VoIPon
www.voipon.co.uk
sales@voipon.co.uk
Tel: +44 (0)1245 808195
Fax: +44 (0)1245 808299

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Summary of Contents for Polycom CX700

  • Page 1: User Guide

    User Guide ® for the Polycom CX700 IP Phone September, 2007 Edition 1725-31402-001 Rev. A VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 2 As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.

  • Page 3: About This Guide

    About This Guide Thank you for choosing the Polycom CX700 IP phone which enables a new era in unified communications currently unavailable with traditional desk top ® phones. Connecting a Polycom CX700 to Microsoft Office Communications Server 2007 allows you to place regular and Voice over Internet Protocol...
  • Page 4 User Guide Polycom CX700 IP Phone VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 5: Table Of Contents

    Adjusting the Phone Base ........1–5 Features of Your Polycom CX700 IP Phone ......1–6 Before You Use Your Polycom CX700 IP Phone .
  • Page 6 Restarting Your Phone ......... 3–13 4 Troubleshooting Your Polycom® CX700 IP Phone ..4–1 Power and Startup .

  • Page 7: Getting Started With Your Polycom® Cx700 Ip Phone

    The Polycom CX700 IP phone provides a complete phone experience for Microsoft Office Communicator 2007. The graphic display features flexible navigation using its touch screen capabilities, the navigation wheel just below the screen, or the traditional number keypad. The Polycom CX700 IP phone supports advanced functionality including: •...

  • Page 8: Parts List

    User Guide Polycom CX700 IP Phone Parts List The following components are included in your Polycom CX700 IP phone package: • Polycom CX700 IP phone • handset & handset cord • Network Cable 1 - 2 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195...

  • Page 9: Assembling Your Polycom Cx700 Ip Phone

    Check this list before installation to ensure that you have received each item. If you are missing any items, contact your system administrator. Assembling Your Polycom CX700 IP Phone This section describes how to assemble your Polycom CX700 IP phone: • Connect handset and headset (optional) •...

  • Page 10: Connecting Network And Power Source

    User Guide Polycom CX700 IP Phone 2. Connect the headset (optional) to the headset jack on the back of the phone (next to the handset jack). A list of supported headsets is available in the Voice section of Polycom’s Support web site at http://www.polycom.com/support/voice/. Note...

  • Page 11: Adjusting The Phone Base

    Adjusting the Phone Base To adjust the base: 1. Push the button on the back of the Polycom CX700 IP phone to adjust the viewing angle. 2. Select an angle that best suits you by moving the base up or down.

  • Page 12: Features Of Your Polycom Cx700 Ip Phone

    User Guide Polycom CX700 IP Phone Features of Your Polycom CX700 IP Phone The features of the Polycom CX700 IP phone are: 1. Graphic Display—Shows information about calls, messages, time, date, and other relevant data and allows you to enter commands and select contacts through the touch screen.

  • Page 13: Before You Use Your Polycom Cx700 Ip Phone

    Getting Started with Your Polycom® CX700 IP Phone 13. Fingerprint Reader—Allows you to log on to your Polycom CX 700 IP phone with a swipe of your finger. Before You Use Your Polycom CX700 IP Phone Phone Location Use the following guidelines to select a location for your phone: •...
  • Page 14 2. Using the graphic display’s soft keyboard, enter the following: — Your Microsoft Office Communicator sign-in name (for example, user1@polycom.com) — Your network domain and username (for example, polycom\user1) — Your password 3. Select Sign In. 4. Do one of the following steps:...

  • Page 15: Usage Guidelines

    Getting Started with Your Polycom® CX700 IP Phone Follow the on-screen instructions to register your fingerprint. After completing the PIN or fingerprint registration process, the Contact List screen appears. Usage Guidelines To make a selection on the graphic display, either use your finger or the scroll wheel and the Select key.
  • Page 16 User Guide Polycom CX700 IP Phone 1 - 10 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 17: Customizing Your Polycom® Cx700 Ip Phone

    CX700 IP Phone You can customize your Polycom CX700 IP phone by adjusting the setting for time and date, display contrast, and ring type, and other features. You can add contacts to the phone’s directory manually or from call lists. You can handle incoming calls from different contacts in different ways.

  • Page 18: Date And Time Format

    • The touch screen’s calibration You can also view the current phone network settings. You must be logged in to configure the basic settings on your Polycom CX700 IP phone. Date and Time Format The date and time appears on the graphic display of the Polycom CX700 IP phone.

  • Page 19: Location And Time Zone

    Customizing Your Polycom® CX700 IP Phone 2. Select Date/Time Format, then select your preferred format. 3. Press the OK soft key to save your changes or the Cancel soft key to exit the Date/Time format screen without making changes. Location and Time Zone You have control over the location and time zone.

  • Page 20: Locking And Unlocking Your Phone

    User Guide Polycom CX700 IP Phone Locking and Unlocking Your Phone After a period of inactivity, your Polycom CX700 phone will lock. You can also lock your phone yourself, for example, if you are leaving your desk. Note The inactivity timeout is configured by Microsoft Office Communication Server 2007.

  • Page 21: Adjusting The Volume

    Customizing Your Polycom® CX700 IP Phone Enter a new six digit PIN twice (using the dial pad), then press the OK soft key. Use the fingerprint reader to unlock your phone if you initially identified yourself Note using the fingerprint reader. For more information, refer to...

  • Page 22: Changing Your Password

    User Guide Polycom CX700 IP Phone 2. Select Brightness. 3. Using Up or Down , select your desired level. 4. Press the OK soft key to save your changes or the Cancel soft key to exit the Brightness screen without making changes.

  • Page 23: Changing Your Pin

    4. Press the OK soft key to save your changes or the Cancel soft key to exit the Change PIN screen without making changes. For more information on changing your the fingerprint and the fingerprint reader, refer to Logging in on Your Polycom CX700 IP Phone on page 1-7. Switching Users To switch to another user: 1.

  • Page 24: Calibration Of Touch Screen

    User Guide Polycom CX700 IP Phone Calibration of Touch Screen To calibrate the touch screen: 1. Press the Settings soft key on the graphic display. 2. Select Calibrate Touch Screen. 3. Follow the on-screen instructions to set the calibration. 4. Touch the graphic display a final time to finish the calibration.
  • Page 25 Customizing Your Polycom® CX700 IP Phone To view the call log: 1. On the left-hand side of the graphic display, select the Call Log soft key, 2. Sort the Call Log screen in one of the following ways: — To view all calls that you have missed, received, or placed, select All, —...

  • Page 26: Managing Contacts

    • The contact’s presence status • The Contact card, which contains detailed information about the contact The following limitations (with respect to contacts) exist on the Polycom CX700 IP Note phone: • The Microsoft Outlook contact list must contain less than 5000 contacts.

  • Page 27: Searching For A Contact

    Customizing Your Polycom® CX700 IP Phone Searching For a Contact To search for a particular contact: 1. From the contact screen, search for a contact using the dial pad. When a dial pad key is pressed, the entries whose first name starts with a character that matches the letters on the key label will be retrieved.
  • Page 28 User Guide Polycom CX700 IP Phone 2 - 12 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 29: Using The Basic Features Of Your Polycom® Cx700 Ip

    Polycom CX700 IP Phone Your Polycom CX700 IP phone is designed to be used like a regular phone. You place calls, transfer a call to someone else, or conduct a conference call. At any time, only one active call may be in progress on your phone. The active call is the one that has audio associated with it.

  • Page 30: Placing A Call

    If you require additional information or assistance with your new phone, contact your system administrator. Placing a Call You can place a call in many ways using your Polycom CX700 IP phone: • Dial the number using the dial pad with the handset off-hook or on-hook.

  • Page 31: Answering A Call

    To place a call using the contact list: Refer to Searching For a Contact on page 2-11. Answering a Call You can answer a call in three basic ways using your Polycom CX700 IP phone: • using the handset • using the speakerphone •...
  • Page 32 Only four simultaneous calls can be displayed on the graphic display at any time. Answering Incoming Calls When the incoming call is for the user currently logged into the Polycom CX700 IP phone, the caller name and information will be displayed.

  • Page 33: Ending A Call

    Using the Basic Features of Your Polycom® CX700 IP Phone Ending a Call To end a call: Do one of the following steps: — Press the EndCall soft key. — Replace the handset. — Press the Speakerphone key if you are using the speakerphone.

  • Page 34: Putting A Call On Hold

    User Guide Polycom CX 700 IP Phone Putting a Call on Hold During a call, press the Hold soft key. This will be indicated on the graphic display by the hold on the graphic display. Press the Hold key again to resume the call.

  • Page 35: Transferring A Call

    Using the Basic Features of Your Polycom® CX700 IP Phone 2. After the first party answers, press the Conference soft key, then press the Add Someone soft key. 3. Call the second party. To end a conference call: Press the EndCall soft key or hang up.
  • Page 36 User Guide Polycom CX 700 IP Phone To perform a consultative transfer: 1. During a call, press Transfer soft key. The active call is placed on hold. 2. Press the Consult then Transfer To... soft key. 3. Select the contact to which you want to transfer the call.

  • Page 37: Forwarding Calls

    Using the Basic Features of Your Polycom® CX700 IP Phone Forwarding Calls You can configure your phone so that all incoming calls are forwarded to another party (known as static forwarding). You can also forward calls while the phone is ringing (known as dynamic forwarding).

  • Page 38: Using Voice Mail

    User Guide Polycom CX 700 IP Phone Using Voice Mail Your voice mail is saved in a centralized location and may be accessed from your phone. The presence of new voice mail messages is indicated by a Message Waiting Indicator on the graphic display.
  • Page 39 Using the Basic Features of Your Polycom® CX700 IP Phone To change your presence status information: 1. Click your presence icon in the upper-left hand area of the graphic display. 2. Choose a presence status from the following table: Icon...
  • Page 40 User Guide Polycom CX 700 IP Phone Icon Status Text Description Away The contact is probably not available. This status is displayed for the following reasons: • The contact's computer has been idle for more than the idle time period setting—15 minutes by default.

  • Page 41: Restarting Your Phone

    Using the Basic Features of Your Polycom® CX700 IP Phone Restarting Your Phone On rare occasions, you may need to restart your phone. The reasons for this include: • Accepting a new configuration • Accepting new software Note The call lists are automatically cleared when you restart the phone.
  • Page 42 User Guide Polycom CX 700 IP Phone 3 - 14 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 43: Troubleshooting Your Polycom® Cx700 Ip Phone

    • Audio If you still need assistance, contact your system administrator. You can reset your Polycom CX700 IP phone to factory defaults by using small pin Note on back of device, between the headset and USB interfaces. Your system administrator may require information about your phone. Press the Settings soft key, then select About.

  • Page 44: Power And Startup

    User Guide Polycom CX700 IP Phone Power and Startup Symptom Problem Corrective Action There are power issues. The Polycom CX700 IP phone Do one of the following steps: has no power. • Verify that no lights appear on the unit when it is powered up.

  • Page 45: Controls

    Troubleshooting Your Polycom® CX700 IP Phone Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the Do one of the following steps: Polycom CX700 IP phone does • Check for a response from other not respond.

  • Page 46: Access To Screens And Systems

    User Guide Polycom CX700 IP Phone Access to Screens and Systems Symptom Problem Corrective Action There is no response from key The Polycom CX700 IP phone is Do one of the following steps: presses. not in active state. • Press the keys more slowly.
  • Page 47 Corrective Action I cannot sign-in to the Polycom The Polycom CX700 IP phone is Do one of the following steps: CX700 IP phone. I see the "User not recognized. • Make sure you user name and name or password is invalid"...

  • Page 48: Making And Receiving Calls

    User Guide Polycom CX700 IP Phone Making and Receiving Calls Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to Do one of the following steps: the Polycom CX700 IP phone. • Check that the display is illuminated.
  • Page 49 Troubleshooting Your Polycom® CX700 IP Phone Symptom Problem Corrective Action The phone does not ring. Ring setting or volume is low. Do one of the following steps: • Adjust the ringing level from the front panel using the volume up/down keys •...

  • Page 50: Displays

    User Guide Polycom CX700 IP Phone Displays Symptom Problem Corrective Action There is no display. Power is not correctly applied to Do one of the following steps: the Polycom CX700 IP phone. The display is incorrect. • Check that the display is illuminated.

  • Page 51: Audio

    Troubleshooting Your Polycom® CX700 IP Phone Audio Symptom Problem Corrective Action There is no audio on the Your Microsoft Office Contact your system administrator to Polycom CX700 handset Communication Server 2007 ensure your account is configured in earpiece. account may not be configured Enterprise Voice mode.
  • Page 52 User Guide Polycom CX700 IP Phone 4 - 10 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 53: Safety Notices

    Polycom, Inc. Do not remove (or allow anybody else to remove) any product identification, copyright or other notices.
  • Page 54 Replacement products or parts may be new or reconditioned. Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package.
  • Page 55 WARNING Electrical Safety Failure to properly set up, use, and care for the Polycom CX700 can increase the risk of damage to the Polycom CX700, or possible serious injury. To ensure personal safety, this product must be used with NRTL Listed (UL, CSA, ETL, etc.), and/or CE marked Information Technology equipment.
  • Page 56 User Guide Polycom CX700 IP Phone Safety Notices - 4 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 57: Index

    3–5 parts list 1–2 features phone location 1–7 basic 3–1 placing calls 3–2 list of 1–6 PoE. See Power over Ethernet Polycom CX700 1–6 Index – 1 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 58 User Guide Polycom CX700 IP Phone Polycom CX700 adjusting base 1–5 time and date 2–2 adjusting display brightness 2–5 transferring calls 3–7 adjusting volume 3–5 troubleshooting answering calls 3–3 audio problems 4–9 assembling 1–3 calling problems 4–6 basic features 3–1 control problems 4–3...

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