Ricoh DDP 70e User Manual
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Ricoh DDP 70e User Manual

Ricoh DDP 70e User Manual

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Download this manual See also: Programming Manual, Installation Manual
User's Guide
© 2005 Ricoh Printing Systems America, Inc.
2635-A Park Center Drive
Simi Valley, CA 93065
October 2005
338192-003 Revision C

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Summary of Contents for Ricoh DDP 70e

  • Page 1 User’s Guide © 2005 Ricoh Printing Systems America, Inc. 2635-A Park Center Drive Simi Valley, CA 93065 October 2005 338192-003 Revision C...
  • Page 2 TRADEMARK Digital Document Publisher, DDP, DDP 70, DDP 70e, DDP 92, and their associated logo marks are trademarks of Ricoh Printing Systems America, Inc. All rights reserved. All other terms and product names may be trademarks or registered trademarks of their respective owners, and are hereby acknowledged.

  • Page 3: Table Of Contents

    Table of Contents Introduction About This Manual ............vii Audience .
  • Page 4 Loading Paper ............. . 3-4 Loading Paper in Tray 1 .
  • Page 5 Handling and Storing Supplies and Consumables ....... . . 4-30 Paper .
  • Page 6 Appendix B. Specifications What This Appendix Contains ..........B-1 Specifications .

  • Page 7: Introduction

    Introduction About This Manual This manual provides easy access to the information you need to operate the 70 PPM or 92 PPM (Pages Per Minute) laser printer. NOTE This User’s Guide is intended to be viewed online. When viewing it online, use the bookmarks and page reference links for easy navigation throughout the document.

  • Page 8: Manual Conventions

    Manual Conventions The following conventions are used in this manual: Bold and Italics are used sparingly for emphasis. Information you enter: Looks Like This. Key Names (or Labels): Look Like This. System messages: Look Like This. Variable user information: Looks Like This. Pay particular attention to Notes, Cautions, and Warnings.

  • Page 9: Customer Support

    Technical Services: Contact your local Company Representative or Distributor On-Site Repair Services: 800-887-8848 Depot Repair Services: 888-372-6659 (press 1, 4) Web Site: http://www.rpsa.ricoh.com Europe: 011 353-1-803-6500 Or, your local Company Representative or Distributor. Supplies Ordering For ordering printer supplies, call: U.S.
  • Page 10 Introduction...

  • Page 11: Chapter 1. Printer Overview

    Chapter 1 Printer Overview What This Chapter Provides This chapter describes the parts and functions of the printer. Printer Features I/O Configurations Operator Control Panel Printer Views Printer Overview...

  • Page 12: Printer Features

    Printer Features The printer is a high-speed, shared-use laser printer for a 400K/month printing environment. It incorporates a wide variety of features: High-Speed and High-Quality Printing. Print speed is up to 70 or 92 pages per minute (ppm), A4/Letter (Simplex) depending on the printer model.

  • Page 13: I/O Configurations

    Virtual Printer Technology (VPT) – allows a single printer to offer print services, ® or virtual printers, each of which is configured by the Network Administrator. Web Utilities – for remote access to the printer through the Internet or your company’s Intranet.

  • Page 14: Operator Control Panel

    Operator Control Panel The Operator Control Panel (OCP) is your physical interface to the printer's features and functions. From the control panel, you can monitor the printer's operating status and configure the specific printer functions. See Chapter 2 for detailed information about the OCP. Printer Overview...

  • Page 15: External View Of The Printer (70 Ppm)

    External View of the Printer (70 ppm) The following illustration shows the printer with an Advanced Finisher and High Capacity Feeder installed. Refer to your option-specific User’s Guide for details on other devices. 6. Operator Control 5. Toner Supply Cover Panel 14.

  • Page 16: External View Of The Printer (92Ppm)

    External View of the Printer (92ppm) 6. Operator Control 5. Toner Supply Cover Panel 16. Upper Tray 14. Toner Collector 17. Cover Sheet Bottle Cover Feeder 4. Multi-bypass Tray 11. Elevator Tray 1. Power Switch 3. Vertical Path Cover 10. Switch Back Cover (Not Shown) 2.

  • Page 17: Internal View Of The Printer

    Internal View of the Printer 3. Drum Unit 1. Toner Hopper Unit 2. Drum Center Lock 4. Fuser Latch 6. Developer Duct 5. Fuser Unit 7. TH Handle Component Description Toner Hopper Unit Install the toner bottle here. Drum Center Lock Holds the drum in place.
  • Page 18 Printer Overview...

  • Page 19: Chapter 2. Operator Control Panel

    Chapter 2 Operator Control Panel What This Chapter Provides This chapter contains information on the following topics. OCP Description Menu Structure Using the Menu Screens Passwords Operator Control Panel...

  • Page 20: Ocp Description

    OCP Description The Operator Control Panel (OCP) is a touch panel display that you use to set up print options and monitor job and printer status. It is also used by the Network Administrator to configure the printer and by the Service Technician to perform maintenance on the printer.

  • Page 21: Menu Structure

    Menu Structure The OCP menu is structured as shown in the following flowcharts. Each box in the chart represents an OCP display screen. Use this flowchart to assist you in setting print job options. Main Menu Jobs Menu Finisher Menu Reports Menu Printer Menu Setup Menu...
  • Page 22 Printer Menu Paper Default Options PostScript Test Print Source Output (More Options) • Print Errors • Jam Recovery • Upper Tray • Best Fit • Wait Timeout • Elevator Tray • Job Timeout • Duplex-Always Continued on • Halftone • LPD Queuing •...
  • Page 23 Paper Source Default Paper Size Paper Type (More Options) Select Paper Source • AutoSelect • Plain • MBT • Recycled • 1 • Bond • HCF • Special • 2 • Color • Transparency • 3 • Label • Transparency-pp •...
  • Page 24 Setup Menu Service System Consumables • Brightness Password Password • Contrast Continued on page 2-7 Developer Mix Drum Unit Fuser Web • Exhaust • Supply Service menu items are for Service Technicians only and are not discussed in this manual. Operator Control Panel...
  • Page 25 System Password Software Reset Parallel Network (More Options) Ack Pulse Capture to File Mode Width • Compatible • Bi-Directional Gateway IP Address Subnet Mask Boot Method HTTP Port Address • AutoSelect • DHCP • RARP • STATIC public Country Energy Energy Save Calendar Password...
  • Page 26 Finisher Stapler Inserter Folder • Letter SEF • Letter SEF • B4 SEF • B4 SEF Paper Size Paper Weight • A4 SEF • A4 SEF • A3 SEF • A3 SEF • Legal SEF • Legal SEF • Ledger SEF •...
  • Page 27 Finisher Menu Short Stacking Decurler • 5 • AutoSelect • 6 • Enable • 7 • Disable • 8 Avalable when the Container Stacker is installed. Operator Control Panel...

  • Page 28: Using The Menu Screens

    Using the Menu Screens The menus are accessed via the touch panel. Each OCP screen consists of icons that you use to make selections. The icons that are used through the OCP screens are shown below. Examples of the OCP screens are shown on the following pages. Icon Function Help.

  • Page 29: Main Menu

    Main Menu The Main Menu screen is shown below. A description of the elements that make up the screen follows. Status Bar Help Current Screen Information Ready Printer Menu Reports Menu Setup Menu Finisher Menu Jobs Menu Pause/Offline Icon Function Touch to open Main Menu Help.

  • Page 30: Information

    Information When you select Information from Main Menu, this screen is displayed. You use it to confirm about printer settings and consumables described as below. Icon Function Touch to display the following printer information: Paper size, type, weight, and Printer quantity for each tray.

  • Page 31: Printer Menu

    Printer Menu When you select Printer from the Main Menu, this screen is displayed. You use the Printer Menu to gain access to the printing options described in the table below. Icon Function Touch to open Printer Menu Help. Touch to cancel the current selection and return to the Main Menu. Confirm or Done.

  • Page 32: Setup Menu

    Setup Menu When you select Setup from the Main Menu, this screen is displayed. Use it to gain access to the Setup option screens that are described in the table below. Icon Function Touch to open Setup Help. Touch to cancel the current selection and return to the Main Menu. Confirm or Done.

  • Page 33: Reports Menu

    Reports Menu When you select Reports from the Main Menu, this screen is displayed. You use it to print the reports described in the table below. Icon Function Touch to open Reports Help. Touch to cancel the current selection and return to the Main Menu. Confirm or Done.

  • Page 34: Finisher Menu For The Booklet Finisher (92 Ppm Only)

    Finisher Menu for the Booklet Finisher (92 ppm only) When you select the Finisher icon from the Main Menu, this screen is displayed. You use it to gain access to the Finisher options described below. Note that this screen is only available when the Booklet Finisher is installed.

  • Page 35: Finisher Menu For The Publishing Finisher

    Finisher Menu for the Publishing Finisher When you have the optional Publishing Finisher installed and you select the Finisher icon from the Main Menu, this screen is displayed. You use it to gain access to the Publishing Finisher options described below. For detailed information on using the Publishing Finisher, refer to the Publishing Finisher User’s Guide.

  • Page 36: Finisher Menu For The Container Stacker

    Finisher Menu for the Container Stacker When you have the optional Container Stacker installed and you select the Finisher icon from the Main Menu, this screen is displayed. You use it to gain access to the Container Stacker options. For additional information on the Container Stacker, refer to the Container Stacker User’s Guide.

  • Page 37: Jobs Menu

    Jobs Menu When you select Jobs from Main Menu, this screen is displayed. It lists all jobs which have been received but not yet printed. To cancel a single job touch the job name, then press Delete. To cancel all jobs touch Select All, then press Delete. Touch Clear All to deselect the job(s).

  • Page 38: Passwords

    Passwords Passwords provide security to restrict access to system parameters and certain printer maintenance functions. Two types of passwords are available with your printer: a system password and a service password. The system password is used by your System Administrator and provides access to the system parameters.

  • Page 39: Chapter 3. Paper Handling

    Chapter 3 Paper Handling What This Chapter Provides This chapter contains information on the following topics. Paper Weights Unacceptable Paper Storing Paper Paper Sizes, Types, and Trays Loading Paper Setting Custom Paper Size Values Setting Tray Adjust Values Setting the Default Paper Source Setting the Paper Type Setting the Paper Weight Ordered Sets...

  • Page 40: Paper

    Paper To obtain good print quality, use the recommended paper and properly position it in the correct trays. For the desired paper orientation, see the labels on the trays. Refer to Appendix C for detailed information about paper specifications and printing on special print media.

  • Page 41: Paper Sizes, Paper Types, And Printer Input Trays

    Paper Sizes, Paper Types, and Printer Input Trays The following tables show which paper sizes and types can be used with the printer's input trays. The paper size is shown in both millimeters and inches. The term SEF indicates the paper is being fed into the printer short edge first and the term LEF indicates the paper is being fed into the printer long edge first.

  • Page 42: Loading Paper

    Loading Paper Load paper into the trays according to the instructions that follow. See “Loading Special Media” on page 3-11 for directions on loading prepunched and preprinted paper, as well as tab stock. Paper can be loaded while a print job is running, except into the tray that is currently in use.
  • Page 43 3. Adjust the sensor plate to the proper size. Size markers are located on the sensor plate in the following order: triangle (special), B5, A5, LGR, LGL, LTR, B4, A3, and A4. If the paper size you need is not listed, set the sensor plate to triangle (the first position).

  • Page 44: Loading Paper In Tray 2 Or 3

    Loading Paper in Tray 2 or 3 1. Open the tray. 2. Adjust the size guide to the proper size. The available sizes are marked on the bottom of the tray. 3. Adjust the sensor plate to the proper size. Size markers are located on the sensor plate in the following order: triangle (special), B5, A5, LGR, LGL, LTR, B4, A3, and A4.
  • Page 45 4. Place the paper into the tray. NOTE The paper should be loaded no higher than the Max. level indicator. The Max. level indicator is located inside the tray. 5. Close the tray. 6. If you set the sensor plate to triangle in Step 3, select the paper size from the OCP by making the following selections: Printer/Paper Source/Paper Size/tray number/paper size 7.

  • Page 46: Loading Paper Into The Mbt

    Loading Paper into the MBT 1. Open the MBT by pulling it by the handle. 2. Adjust the size guide to the proper size. The paper size positions are marked on the bottom of the tray and on the top of the size guide. Paper Handling...
  • Page 47 3. Push down the paper tray. 4. Set the paper onto the tray. Paper Handling...

  • Page 48: Loading Paper Into The Hcf

    Loading Paper into the HCF WARNING! The table inside the HCF automatically descends when you open the door of the HCF. Do not allow anything to be caught between the table and the bottom of the HCF. 1. Open the door of the HCF by pulling it by the handle. The table inside the HCF automatically moves to its lowermost position and stops.

  • Page 49: Loading Special Media

    Loading Special Media Pre-punched Paper Load pre-punched paper as indicated in the following diagrams. Refer to Appendix C for more information about using pre-punched paper. Table 3-1. Simplex Printing (Single-sided) Loading into Paper Size Orientation Tray 1 - 3 MBT or HCF Portrait and Letter/A4 Landscape...
  • Page 50 Table 3-2. Duplex Printing (Double-sided) Loading into Paper Size Orientation Tray 1 - 3 MBT or HCF Portrait and Landscape Letter/A4 (Long Edge Bind) Portrait Ledger/A3 (Short Edge Bind) Landscape Ledger/A3 (Short Edge Bind) Portrait and Landscape Ledger/A3 (Long Edge Bind) Portrait Letter/A4 (Short Edge Bind)

  • Page 51: Loading Pre-Printed Paper

    Loading Pre-printed Paper Load pre-printed paper as indicated in the following table. Refer to Appendix C more details about using pre-printed paper. Loading Into Paper Type Print Mode Tray 1 - 3 MBT/HCF Simplex Front side down Front side up Paper up to 9 in.(feed direction), Front/Back Side front side down...

  • Page 52: Loading Tab Stock

    Loading Tab Stock 1. Load tab stock as shown in the illustration below. Bottom NOTE Avoid bending the tabs or the corners of the tab dividers as this will increase the likelihood of a jam occurring during the printing process. If a jam does occur, refer to page 4-25 for instructions on jam recovery.

  • Page 53: Setting The Custom Paper Size Values

    Setting the Custom Paper Size Values If the paper size you have selected is a custom size you must set the paper size using the OCP. First, follow the steps for loading paper into the desired tray, then perform these steps. 1.

  • Page 54: Setting The Default Paper Source

    Setting the Default Paper Source The Default Paper Source feature is used when the paper source is not specified in the job. 1. To set the Default Paper Source make the following selections from the OCP: Printer / Paper Source / Default / Tray # or AutoSelect / Setting the Paper Type The Paper Type feature is used when the type of paper being used is anything other than Plain.

  • Page 55: Ordered Sets

    Ordered Sets Using the OCP or the WEB you can define an ordered set by specifying the number of pages (12 max.) in the set and the paper source tray(s) that contain the ordered set pages. The printer will support input tray cascading for ordered sets based on paper size and media type NOTE The printer can support only one ordered set size at a time;...
  • Page 56 3-18 Paper Handling...

  • Page 57: Chapter 4. Care And Maintenance

    Chapter 4 Care and Maintenance What This Chapter Provides This chapter contains the following information: Replacing Consumables Clearing Paper Jams Cleaning the Printer Handling and Storing Consumables Care and Maintenance...

  • Page 58: Replacing Consumables

    Replacing Consumables When a consumable needs to be replaced, the printer stops printing and displays an error message indicating which consumable should be replaced. The following table shothe ws the life expectancy of each consumable. Consumable Average Life Expectancy Toner 36,000 images (5% coverage Developer Mix 480,000 images (600,000 drum rotations)

  • Page 59: Adding Toner

    Adding Toner 1. Open the Toner Supply Cover. Toner Supply Cover Toner Hopper Unit 2. Make sure that the mouth of the toner bottle is closed. Shake the toner bottle up and down about six times, then turn the toner bottle upside down and shake it again.
  • Page 60 3. Peel the toner seal film. NOTE Before peeling the toner seal film, make sure that the projection of the toner bottle cap is located at the click point. If it is not, turn the bottle cap counterclockwise to move the projection to the click point as shown in the figure below, and then peel the seal film.
  • Page 61 5. Hold the top of the bottle and tap the side to transfer the toner into the Toner Hopper Unit. 6. When the toner bottle is empty, turn it back in a half circle and take it out. Empty Toner Bottle 180°...

  • Page 62: Replacing The Toner Collector Bottle

    Replacing the Toner Collector Bottle When the OCP displays the message Toner Bottle Full, replace the Toner Collector Bottle with a new empty bottle. 1. Open the Toner Collector Bottle Cover and the Inner Cover. (The Toner Cover Door is located at the right side of the printer next to the MBT.) 2.

  • Page 63: Replacing The Developer Mix

    6. Dispose of the full toner bottle properly. WARNING! Waste materials should be disposed of or incinerated under conditions which meet all federal, state and local environmental regulations. Since regulations may vary from one region to another, check with the agency that governs waste disposal in your area for proper procedures.
  • Page 64 4. Lock the empty developer bottle by turning the developer bottle cap about 160 degrees in the direction shown below. 160° CAUTION Hold the developer bottle when you turn the cap so that the bottle is not turned together with the cap. 5.

  • Page 65: Supplying The Developer Mix

    Supplying the Developer Mix Be sure to use only the developer mix that is specified for the printer. Using developer that is not specified for the printer may degrade print quality or cause damage to the printer. Refer to the table below to determine the correct developer mix for your printer. Developer Mix Printer Model Part Number...
  • Page 66 4. Lock the bottle in place by turning the developer bottle cap about 160 degrees in the direction shown below. ° CAUTION Hold the developer bottle when you turn the cap so that the bottle is not turned together with the cap. 5.
  • Page 67 7. Place the duct cap back on the developer duct. 8. Clean any spilled developer from the printer. 9. Close the Front Cover. NOTE Save the empty developer bottle for use during the next developer exhaust process. Care and Maintenance 4-11...

  • Page 68: Replacing The Drum Unit

    Replacing the Drum Unit To remove the Drum Unit: 1. Open the Front Cover of the printer. 2. Turn the handle clockwise to release the Drum Unit. Handle 3. Turn the Drum Center Lock until the tab on the side of the lock appears. Push the tab to release the Lock.
  • Page 69 4. Using the grip of the front side of the drum unit, pull it out until the stopper behind the unit catches, then hold the handle and lift the drum unit to remove it. Drum Unit Handle Drum Unit Front Guide Care and Maintenance 4-13...
  • Page 70 To install the new Drum Unit: 1. Align the groove on both sides of the Drum Unit to the Drum Unit Front Guides that are located on the front side of the Console Frame. Push the front grip of the Drum Unit until the Drum Unit is set in the proper position.

  • Page 71: Replacing The Fuser Cleaning Web

    Replacing the Fuser Cleaning Web To remove the Fuser Unit: 1. Open the Front Cover of the printer. WARNING! The Fuser Unit is very hot. Do not touch any parts of the Fuser Unit except those parts which are used to replace the Fuser Cleaning Web. Do Not open the Fuser Unit and Tray 1 at the same time.
  • Page 72 3. Open the Web Holder Plate as shown below. Web Holder Plate 4. Pull the handle up and use it to lift the Fuser Cleaning Web out of the Fuser Unit. Handle Fuser Cleaning Web Fuser Unit 4-16 Care and Maintenance...

  • Page 73: Replacing Staples

    To install the new Fuser Cleaning Web: 1. Slide the Fuser Cleaning Web into the slots of the Fuser Unit and lock it into place by pushing down the handle. Handle Slot Slot 2. Close the Web Holder Plate and push the Fuser Unit back in. 3.

  • Page 74: Clearing Paper Jams

    Clearing Paper Jams This section addresses printer paper jams only. If a paper jam occurs in the finisher, refer to your option-specific finisher user’s guide. The location of a paper jam is displayed on the OCP. When clearing a paper jam, remove paper that is located in the Vertical Path Cover area first, then clear the remaining paper as indicated on the OCP display..

  • Page 75: Switch Back Area

    Switch Back Area Follow the steps below to clear paper from the Switch Back Area. 1. Open the Finisher Cover and the Tab. Finisher Cover 2. Open the Switch Back Cover. NOTE The Switch Back Cover is located on the left side of the printer, but is accessed from inside of the Finisher.
  • Page 76 3. Turn the Fuser Unit Handle to the RELEASE position and rotate the blue knob in the direction shown below to remove the jammed paper. NOTE The jammed paper may come out of the slit below the cover. Fuser Unit Handle Knob Slit...

  • Page 77: Paper Feed Block Area

    Paper Feed Block Area Follow the steps below to clear paper from the Paper Feed Block area. 1. Open the Front Cover. 2. Turn the TH handle and Fuser handle to the RELEASE position. Fuser Handle TH Handle Care and Maintenance 4-21...
  • Page 78 3. Rotate the blue knobs as shown below to remove any jammed paper. Knobs Paper Guide Tabs 4. Turn the TH handle to the LOCK position. 5. In duplex printing, remove any jammed paper from the Paper Guide Tab. While holding the Paper Guide Tab up, rotate each blue knob as shown below to remove any jammed paper.

  • Page 79: Trays 1, 2, And 3

    Trays 1, 2, and 3 Follow the steps below to clear paper from Trays 1, 2, and 3. Tray 1 WARNING! Do not open Tray 1 if the Fuser Unit is pulled out. The printer may tip over causing personal injury or damage to the printer. 1.

  • Page 80: Multi-Bypass Tray

    Multi-bypass Tray Follow the steps below to clear paper from the MBT. 1. Remove the jammed paper by pulling it out in the direction shown below. 2. Touch on the OCP to clear any error messages. High Capacity Feeder Follow the steps below to clear paper from the optional HCF. WARNING! The table inside the HCF automatically descends when you open the door of the HCF.

  • Page 81: Tab Stock Jam Recovery

    2. Take out the Top Cover and remove any jammed paper. 3. Return the Top Cover to its original position and close the door of the HCF. 4. Touch on the OCP to clear any error messages. Tab Stock Jam Recovery If a jam occurs when the tab stock is in the paper path, follow the steps below to clear the printer and resume your print job.

  • Page 82: Cleaning The Printer

    Cleaning the Printer In order to maintain print quality, thoroughly clean the printer following the instructions below. When cleaning the printer, pay particular attention to the notes and cautions for safe maintenance. CAUTION Power OFF the printer prior to cleaning. Do not use solvent on the printer.

  • Page 83: Cleaning The Inside Of The Printer

    Cleaning the Inside of the Printer 1. Open the Front Cover. 2. Using a dry, lint-free cloth, clean inside the Front Cover by wiping any visible toner away. 3. Close the Front Cover. Cleaning Trays 1, 2 and 3, the MBT, and HCF 1.

  • Page 84: Cleaning The Toner Bottle Joint

    Cleaning the Toner Bottle Joint 1. Open the Toner Supply Cover. 2. Clean inside the Toner Supply Cover by wiping any visible toner away with a dry, lint-free cloth. Toner Supply Cover Toner Hopper Unit 3. Close the Toner Supply Cover. Cleaning the Conveyance Belt Area NOTE When cleaning in the area surrounding the Drum Wrap Sensor, do not...

  • Page 85: Cleaning The Toner Collector Bottle Area

    Cleaning the Toner Collector Bottle Area 1. Turn off the power. NOTE If the power is not turned off prior to removing the Toner Collector Bottle, the counter will be reset. 2. Open the Toner Collector Bottle Cover and the Inner Cover. 3.

  • Page 86: Handling And Storing Supplies And Consumables

    Handling and Storing Supplies and Consumables Paper Proper handling and storing of paper are important to optimize the performance of the printer. For best results, follow the instructions below. When Loading Be careful not to damage, crease, or fold paper when handling. Eliminate any damaged paper before loading paper into the tray.

  • Page 87: Toner And Developer

    Toner and Developer Proper handling and storage of the toner bottle and developer bottle are important to optimize printer performance. For best results, follow the instructions below. When Purchasing Use only toner and developer which are specified for the printer. Print quality may be degraded and troubles may occur if using toner and developer that does not meet the specification.
  • Page 88 4-32 Care and Maintenance...

  • Page 89: Chapter 5. Troubleshooting

    Chapter 5 Troubleshooting What This Chapter Provides This contains the following information. Guidelines Flowchart Basic Troubleshooting Tips General Printing Problems Print Quality Problems Duplex Printing Problems Printing Notes OCP Display Messages Printer Limitations Network Problems NOTE The following sections provide troubleshooting guidelines. If you are still unable to resolve a problem, contact your authorized service center.

  • Page 90: Guidelines Flowchart

    Guidelines Flowchart Determine the type of problem. The printer cannot Cannot perform The printer cannot Problem with print be connected to the print jobs because be powered on. quality. of a printer error. host system. Check the device Check the OCP Check if the main Check paper, toner, address definition at...

  • Page 91: Basic Troubleshooting Tips

    Basic Troubleshooting Tips The following are some common situations that can cause a variety of problems. Before you look for a specific problem use the tips in this list. Check the power and all cables to the printer. Check the printer OCP for information. If possible, print the Status Page from the Reports menu and verify that the settings match your configuration.

  • Page 92: General Printing Problems

    General Printing Problems If this happens Try this • Check pick rollers and clean area of problem paper source. Paper handling problems • Straighten paper stack of problem paper source. (jams) • Confirm paper size in printer driver, paper tray, and OCP. •...

  • Page 93: Print Quality Problems

    Print Quality Problems If this happens Try this Pages have toner streaks Clean the printer as described in Chapter 4. • Paper does not meet specification. - See “Media Guidelines” on page C-1 • Moisture content is too high. - Replace with newly unwrapped paper. Page is wrinkled or printed •...

  • Page 94: Duplex Printing Problems

    Duplex Printing Problems If this happens Try this Duplex pages print upside Change the Duplex print option that specifies how the second image is placed down relative to the first image. • Confirm paper weight setting in the OCP. Paper Jam •...

  • Page 95: Printing Notes

    Printing Notes Paper jams (e.g. E134) may happen at the Switch Back Station, when using thick (stiff) paper. Banding may occur when printing half tones. This happens when paper enters the fuser unit or exits the regist rollers. Banding may occur when half tone printing on thick paper. This happens when paper enters the fuser unit or exits the regist rollers.

  • Page 96: Ocp Display Messages

    OCP Display Messages The OCP displays the printer status with 1- to 2-line messages. There are three types of messages: status, warning, and error messages. The following table lists the messages in alphabetical order. Each message is explained and a corrective action is given when applicable.
  • Page 97 Message Description Corrective Action Passwords are for use by System Contact your System Administrator for Enter new password again Administrators and Service Technicians additional information. only. Contact your System Administrator if you You must provide the service password to Enter service password need access to menu items that are gain access to the selected menu item.
  • Page 98 Message Description Corrective Action A valid password is required to access this Retry password. If incorrect, contact your Invalid Password area of the OCP. System Administrator. Incorrect value in time server IP address Check the time server IP address via the Invalid Time Server Address field.
  • Page 99 Message Description Corrective Action Paper in Input Station Paper jam on IS path 3. Remove the jammed paper. Remove Paper E052 Paper in Input Station Paper jam on feed path of tray table 5. Remove the jammed paper. Remove Paper E072 Paper in Input Station Paper jam on IS timing path.
  • Page 100 Message Description Corrective Action Paper Jam Finisher Paper jam in Advanced Finisher path. Remove the jammed paper. Remove Paper E1D2 Paper Jam Finisher Paper jam in Advanced Finisher path. Remove the jammed paper. Remove Paper E1D3 Paper Jam Finisher Paper jam in stapler tray of Advanced Remove the jammed paper.
  • Page 101 Message Description Corrective Action Paper Jam Paper Exit Paper jam on paper out path. Remove the jammed paper. Remove Paper E135 Paper Jam Regist. Station Paper jam before skew path (simplex). Remove the jammed paper. Remove Paper E110 Paper Jam Regist. Station Paper jam on skew path (simplex).
  • Page 102 Message Description Corrective Action Paper Jam Tray 3 Paper jam on IS 3 path. Remove the jammed paper. Remove Paper E18D Paper Out HCF The high capacity feeder is out of paper. Load the requested paper in the HCF. Load xxx E005 xxx is the paper size.
  • Page 103 Message Description Corrective Action The stacker basket is the wrong size for the Stacker x Basket Size requested paper type. x is the stacker Change the basket. Change Basket number. Stacker x Front Cover Open Self-explanatory. Close the cover. Close Cover Stacker x Mixed Paper The stacker contains paper from a previous Remove the paper.

  • Page 104: Booklet Finisher Error Codes (Option)

    Booklet Finisher Error Codes (Option) When Invalid Booklet #xx or Invalid Folder #xx is displayed on the OCP, cancel the job and remove any remaining paper. Refer to the applicable error code in the table below for a description of the problem. Resubmit the job after taking the appropriate corrective action.
  • Page 105 Troubleshooting 5-17...

  • Page 106: Printer Limitations

    Printer Limitations If “Bestfit” is disabled a PostScript error is generated when the printer receives a job that specifies a custom paper size. The following types of paper are printed from the MBT only with PCL. Transparency Pre-punched Transparency\ Label The following paper types will print simplex even if duplex is specified.

  • Page 107: Network Problems

    Network Problems The following lists some common causes and solutions for network problems. If you suspect printing problems are network related, contact your System Administrator. 1. Is the Ethernet cable broken or otherwise abnormal? Change the Ethernet cable. 2. Is the host interface running normally? Test printing using a different host.
  • Page 108 5-20 Troubleshooting...

  • Page 109: Chapter 6. Web Utilities

    Chapter 6 Web Utilities Features The Web Utilities give you the power to access the printer through the Internet or your company’s Intranet. You can use the Web Utilities to perform many functions, including the following: Check the status of: Trays Finisher Consumables...

  • Page 110: Web Site Layout

    Web Site Layout The general layout of each Web Page (except the Home Page) is the same. There is a menu bar on the left side of the page, and another one at the top of the page. Use the menu bars to select the desired utility.

  • Page 111: Using The Web Utilities

    System Administrator for this information, or print a Configuration Report using the printer Operator Control Panel.) NOTE The example above reflects a DDP 70e printer and logo. If your printer is a DDP 92, an identical Web page will appear showing a DDP 92 printer and logo.
  • Page 112 3. The Printer Status page displays the status of the print engine, paper trays, finisher, and consumables. The following Printer Status page illustrates a 70 ppm printer with the Container Stacker and High Capacity Feeder installed. Note that only options that are installed on your system will be displayed on this page.
  • Page 113 The Printer Status page refreshes automatically every 30 seconds. Optionally, you can click the Update button to refresh the printer status display on demand. From the Printer Status page, click the Web Utility that you want to use. The Web Utilities are located on the Upper Menu (Documentation, Vendor, Links, Drivers, and Site Map) and Left Menu (Manage and Service).
  • Page 114 Web Utilities...

  • Page 115: Appendix A. Safety Information

    Appendix A Safety Information General For the safety of the personnel and the product, operate the equipment according to the instructions in this user’s guide. The manufacturer will not be responsible for any problems or damage that arise from improper use. Electrical specifications and safety regulations differ from country to country.
  • Page 116 Safety Information...

  • Page 117: Certifications

    Certifications FCC Notice This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

  • Page 118: Declaration Of Conformity

    Declaration of Conformity The Printer, Finisher, High Capacity Feeder, Publishing Finisher, and Container Stacker conform to the directives and standards shown below. For further information or to request a copy of the Declaration of Conformity, contact your Distributor. 70/92 ppm 1.

  • Page 119: When Installing And Relocating The Printer

    When Installing and Relocating the Printer Power Specifications Printer Rated Rated Frequency Rated Current Model Voltage 70 ppm 200-240V 50/60 Hz 92 ppm 200-240 50/60 Power Cords WARNING! Connect the power plug only to a properly rated power outlet. Otherwise, a fire or shock hazard may result.
  • Page 120 If your printer produces smoke, excessive heat, unusual noises or odors, or if any liquid is spilled into the printer, immediately switch off and unplug the printer. If the power cord is broken or insulated wires are exposed, be sure to get them replaced.

  • Page 121: Positioning The Printer Safely

    Positioning the Printer Safely To prevent the risk of electric shocks and personal injury, fire, and printer damage: Switch off the printer before connecting the interface cable or optional accessory. CAUTION Do not place the printer near heaters or volatile, flammable, or combustible materials.

  • Page 122: Operating Precautions

    Operating Precautions Take care not to allow ties, sleeves, shirts and long hair to be caught in the printer while operating. Be careful not to touch the hazardous parts near the caution labels. Be sure to avoid accidentally powering on the printer or pressing switches on the operator’s panel while operating the printer.

  • Page 123: Safety Precautions

    SAFETY PRECAUTIONS Always keep the area around the printer tidy. Use the printer under the proper lighting (500-1,000 lux.). Keep sufficient space around the printer so the hoppers can be pulled forward. Space required in the vicinity of the printer is as follows: Front side: 1.2 meters Left, right and rear side: 1 meter Do not place anything on the printer.
  • Page 124 Toner und Entwickler bestehen aus pulverförmigen Partikeln. Vermeiden Sie das Einatmen von Toner oder Entwickler, wenn Substanzen aus Versehen verschüttet werden und in der Luft zirkulieren. Werden diese Substanzen auf den Boden verschüttet, entfernen Sie sie sofort rait einem mit Wasser angefeuchteten Tuch. Belassen Sie diese Substanzen nicht auf dem Boden.

  • Page 125: Care Of Printer Supplies

    Care of Printer Supplies Store the paper, toner, and other supplies in a place free from direct sunlight and away from any heating apparatus. Keep them in a dry, cool, clean environment. Store paper that has been removed from its wrapper, but not loaded into the drawer, in a sealed, plastic bag in a cool, dark place.
  • Page 126 A-12 Safety Information...

  • Page 127: Appendix B Specifications

    Appendix B Specifications What This Appendix Contains This appendix contains specification information pertaining to the following topics. Base Printer I/O Configurations Consumables Specifications...
  • Page 128 Specifications Base Printer Design and specifications are subject to change without notice. Item Specification Imaging Method Electro-Photography. Exposure System Semiconductor 2 laser beam (laser diode) scanning. Image Resolution 600 x 600 dots per inch (dpi). Less than 240 seconds after deep sleep mode at room Warm-up Time ambient 68 F (20...
  • Page 129 I/O Configurations Options are end-user installable with a screwdriver. Only one daughter card can be installed in each slot at the same time. Port Type IEEE 1284C parallel port Standard Ethernet ---10/100 Base T --- Management (with add on option only) Consumables The expected life of consumables follows.
  • Page 130 Specifications...

  • Page 131: Appendix C. Paper Specifications

    Appendix C Paper Specifications Media Guidelines Several types of media can be used in the printer, provided they meet certain guidelines. This appendix provides criteria for purchasing print media. You will also find guidelines for printing on special print media. General Media Recommendations Use high-quality xerographic paper for printing applications.
  • Page 132 Paper Specifications Characteristics Recommendation Paper Grade No. 1 or No. 4 Xerographic (Note 1) Fiber Composition 100% chemical wood pulp Color White or pastel color Ash Content 18% maximum (Notes 2 and 4) Kaolin or china clay (aluminosilicate) or calcium carbonate. Titanium Filler dioxide or magnesium silicate may be added to improve brightness.

  • Page 133: Paper Weight

    Paper Weight Paper weight (also referred to as basis weight) for the U.S. market is measured as the weight in pounds of a ream of paper in the basic size for that grade of paper. The basic size differs between the various grades of paper. For cross reference information of basis weight for different paper types, see the table below.

  • Page 134: Paper Composition

    Paper Composition Use paper made from 100% chemical wood pulp. Paper that contains mechanically- pulped wood or cotton is not recommended due to natural impurities, such as CaCO that can contaminate the surface of the photoconductor, thereby decreasing the life of the photoconductor and/or the fuser.

  • Page 135: Paper Smoothness

    Paper Smoothness Paper smoothness affects print quality and paper handling. Paper should not have a rough texture. A rough texture provides poor toner adhesion, particularly in “black fill” areas. Neither should the paper be too smooth, as this can also affect toner adhesion. Paper that is too smooth has inadequate friction and can cause paper handling difficulties.

  • Page 136: Paper Curl

    Paper Curl Paper curl is a very significant factor in printer performance. It can affect the printer in the following ways: Paper jam, paper skew and ability to be picked up Paper stacking uniformly in the output stacker Paper wrinkles through the heat roller (fuser). Nearly all paper has curl or a tendency to curl.

  • Page 137: Recycled Paper

    Recycled Paper Recycled paper is made from used paper. The used paper is dissolved into fibers and then mixed with new paper fibers. However, various kinds of low-grade used paper (such as newspapers and magazines) are added to high-grade old paper. The paper manufacturer must have a high level of expertise and exercise strict controls regarding the use of used paper in recycled paper production.

  • Page 138: Special Media

    Special Media The printer can use special media that has been designed and treated for xerographic use. Preprinter paper Prepunched paper Index paper Adhesive labels Perforated paper Tab paper Transparencies It is recommended that a small sample (500 to 1000 sheets) of the special paper be tested before production quantities are purchased.

  • Page 139: Ink Recommendations

    Ink Recommendations Ink used in preprinting should be non-volatile and oily. Ink suitable for pre-printing is cured by: Ultraviolet or heat (cured for 1 day) Oxidative polymerization (cured for 7 days) Ink cured by heat (Tinplate Ink) Before using preprinted forms, make sure the ink is completely cured to prevent it from transferring to the printer’s rollers and contaminating the internal printer mechanism.

  • Page 140: Prepunched Paper

    Prepunched Paper Prepunched paper should be flat and without deformation. Do not use paper with ragged or damaged hole edges. Any paper pieces resulting from the punching operation and paper dust should be removed before using. Use prepunched paper with holes that conform to the following specifications: Maximum of four holes.

  • Page 141: Adhesive Labels

    Adhesive Labels An adhesive label is paper with a pressure-sensitive adhesive backing. Label stock consists of three components: the top or face sheet, the adhesive, and the liner or carrier sheet, sometimes referred to as the backing. Note the following points about label stock: When exposed to the heat of the fuser, the label stock should not curl significantly, and the adhesive should remain stable so that it does not release any...

  • Page 142: Adhesive Label Configuration

    Adhesive Label Configuration The illustration on the left shows label stock with space between the individual labels. This can cause paper jams and/or labels to peel off during the printing process. The illustration on the right shows the recommended label stock without spaces between the individual labels.

  • Page 143: Adhesive Label Specifications

    Adhesive Label Specifications Use the following specifications when purchasing label stock. Characteristics Recommendation Total Basis Weight 32 lb (160 g/m ) (includes face sheet, adhesive, Notes 2 and 4 and carrier) Caliper 5.7 mils (145 µm) maximum (includes face Notes 1, 2, and 4 sheet, adhesive, and carrier) Face Stock Smoothness (Sheffield) 100-200 Sheffield units...

  • Page 144: Perforated Paper

    Perforated Paper A perforation is a series of holes punched through the paper to aid in the separation of one piece from another. Perforated paper can cause jams, misfeeds, and even printer damage. The following guidelines should be used when ordering perforated paper: Perforations should be free from any burrs and paper dust to avoid multiple feed, contamination, or paper jam problems.

  • Page 145: Tab Stock

    Do not print within a 5 mm area around the perforations. 5 mm (0.2 in) 5 mm (0.2 in) Tab Stock The following sizes and weights of tab stock are supported. Tab Cut Paper Size Paper Weight 3-cut A4/Letter 90 lb/110 lb 5-cut A4/Letter 90 lb/110 lb...

  • Page 146: Printing Guidelines

    Printing Guidelines Printable Area Printable area means the area of the page on which you can print. Print quality can degrade when printing outside the following print area: The printable area is 6 mm (0.24 in) from the top, 8 mm (0.31 in) from the bottom, and 5 mm (0.2 in) from the left and right sides of the paper.

  • Page 147: Glossary

    Glossary Numbers 10/100 BaseT. IEEE 802.3 specification, using unshielded twisted pair wiring and running at 10/100 Mbps. ANSI. American National Standards Institute. The coordinating body for voluntary standards groups within the United States. ANSI is a member of the International Organization for Standardization (ISO).
  • Page 148 Control Code. A type of PCL language command. An ASCII character that initiates a printer function. Controller. The board that controls the engine. Contains firmware, I/O connectors, RAM, and the main CPU. CPI. Characters Per Inch. CPU. Central Processing Unit. Data.
  • Page 149 Face down. Printed pages that exit the printer printed side down. Face up. Printed pages that exit the printer printed side up. Factory Defaults. Printer settings applied when the printer is manufactured. HCF. High Capacity Feeder. HDD. Hard Disk Drive. IEEE.
  • Page 150 OCP. Operator Control Panel. Operating System. Software that controls the execution of programs. Orientation. Position of the print on the page. In Portrait orientation, the print runs from the top to bottom margins across the narrow width of a sheet of paper. In Land- scape orientation, the print runs from the left to right margins along the length of a sheet of paper.
  • Page 151 RAM. Random Access Memory. A type of internal memory that stores data temporarily. ROM. Read-only Memory. A type of internal memory that is used to store programs and data vital to the printer's basic operation permanently. ScanCenter. An option provided for walk-up copying. Also referred to as ICS in the Guide.
  • Page 152 Virtual printer. A logical printer definition within the physical printer. To the network server and workstations, each virtual printer appears as a single physical printer. VMS. Digital Equipment Corporation (DEC) operating system. VPT. Virtual Printer Technology. The virtual printer feature of a printer that allows it to appear as multiple printers to other network workstations.

  • Page 153: Index

    Index short stacking 2-9 short stacking mode 2-18 A3 option 2-5 Contrast option 2-6, 2-9 A4 LEF option 2-5 Country Code option 2-7 A4 SEF option 2-5 Cover Sheet Feeder 1-6 A4 Tab LEF option 2-5 curl. See paper A5 option 2-5 custom paper, setting size 3-15 accounting reports 6-1 Custom Size option 2-5...
  • Page 154 error logs, printing 6-1 error messages 5-8 I/O configurations 1-3, B-3 Executive option 2-5 Inactivity option 2-6 Exhaust option 2-6 Information icon 2-10 exhausting developer mix 4-7 input trays 3-3 Inserter option 2-8, 2-16, 2-17 interface configuration B-3 Internet, remote access to the printer 1-3, 6-1 finisher Intranet, remote access to the printer 1-3, 6-1 description 1-6...
  • Page 155 hole locations C-11 clearing paper jams 4-24 sizes 3-3 description 1-5, 1-6 smoothness C-5 loading paper 3-8 specifications C-2, C-10 media guidelines C-1 storing 3-2 See also paper types 3-3 menu options 2-3 unacceptable 3-2 menu structure 2-3 weight 3-2, C-3 Mode option 2-7 paper feed block area, clearing paper jams 4-21 MOP 1-2...
  • Page 156 preprinted paper, loading 3-13 paper size 3-5, 3-6 Prepunched option 2-5 tray adjust 3-15, 3-16 prepunched paper, loading 3-11 Setup Menu 2-6 print area C-16 Setup Menu option 2-11 Print Errors option 2-4 Setup option 2-14 print media, recommendations C-1 short side bind 3-12 printer short stacking 2-9, 2-18...
  • Page 157 disposing 4-7 life expectancy 4-2 supply cover 1-5, 1-6 toner collector bottle life expectancy 4-2 replacing 4-6 transparencies C-15 Transparency option 2-5 Transparency-pp option 2-5 tray 1 1-5, 1-6 clearing paper jams 4-23 loading paper 3-4 tray 2 1-5, 1-6 clearing paper jams 4-23 loading paper 3-6 tray 3 1-5, 1-6...
  • Page 158 Index-6...

This manual is also suitable for:

Ddp 92

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