Before You Call Hp - HP CD-Writer Plus User Manual

B-2

Before You Call HP

Before You Call HP
If your own troubleshooting efforts fail, contact Customer Support. Make
sure you are at your system and have your drive installed when you call.
Phone numbers begin on page B-5. Before you contact them, have the
information below ready. For help finding this information, see page B-3.
If you receive an error message, write it down before you call.
Information
CD-Writer Plus drive model
Drive firmware version
Drive serial number
Computer brand and model
Operating system and version?
Amount of RAM installed
Other CD-ROM drives? yes/no
(If yes, list them)
Sound card? yes/no
IDE controller settings
Other IDE devices in your
computer system?
yes/no (If yes, list them)
IDE adapter board brand/model, if
any
For your computer
Windows 95 or Windows NT 4.0
Version Number:
(for NT) Service Pack Number:
Type:
Primary / Secondary / Other
IRQ _______
I/O base address _______
Master in use?_______
Slave in use?_______