Dimplex DF2550 Troubleshooting Manual

TROUBLESHOOTING GUIDE - DF2550, DF2426, BF9000
PROBLEm
General
Circuit breaker trips or fuse
blows when unit is turned on
Unit turns on or off by itself
Lights dim in room while the
unit is on
Power cord gets warm
appearance
Fireplace does not turn on
Manually
Fireplace does not turn on with
the Remote Control
Flame Frozen
Flame not bright or flame not
visible
Log set dim, not glowing
(BF9000 only)
Flame Shutter
Light leaking around the log set Log set not positioned properly
CaUSE
Short in unit wiring.
Improper circuit current rating
Remote Control has a similar frequen-
cy to other remotes in the area.
Radio frequency disturbance from
outside sources.
Defective Remote Control Receiver
Unit is drawing close to circuit current
rating
Normal Operation
Defective Power Cord
Improper operation
No incoming power from the electrical
wall socket
Defective 3-Position Switch
Defective Remote Control Receiver
Improper operation
Remote Control not initialized to fire-
place
Remote Control not working
Loose wiring
Defective Flicker Motor
Loose wiring
Burnt out light bulbs
Loose wiring
Defective Light Harness
Loose wiring
Defective LED Log Driver Board
Defective Log Set Assembly
Defective Flicker Motor
SOLUTION
Trace wiring in unit.
Additional appliances may exceed the current
rating of the circuit breaker or fuse. Plug unit into
another outlet or install unit on a dedicated 15
amp circuit.
Replace Remote Control. Initialize to Remote
Control Receiver
Replace Remote Control and Remote Control
Receiver where necessary. Initialize Remote
Control and Receiver
Replace Remote Control Receiver. Initialize Re-
mote Control and Receiver.
Move the unit to another outlet or install unit on a
dedicated 15 amp circuit
The power cord may get slightly warm to the
touch when the heater is on
Replace Power Cord if cord gets hot to the
touch.
Refer to Operation Section
Check fuse/breaker panel
Replace 3-Position Switch
Replace Remote Control Receiver. Initialize Re-
mote Control and Receiver
Refer to Operation Section
Initialize the Remote Control
Install new battery into the Remote Control. Ini-
tialize Remote Control.
Replace Remote Control or Remote Control
Receiver where necessary. Initialize Remote
Control and Receiver.
Check wiring connections
Replace Flicker Motor
Check wiring connections
Replace light bulbs
Check wiring connections
Replace Light Harness
Check wiring connections
Replace LED Log Driver Board
Replace Log Set Assembly
Replace Flicker Motor
Check log set for proper fit