Summary of Contents for Denwa Communications Mitel 5603
- Page 1 Mitel 5603 Wireless Handset: User Guide W I N N E R 0330 333 7323 | www.denwa.uk.com MEDIUM SIZED BUSINESS OF THE YEAR...
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- Page 3 Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged. IP-DECT System (Global) Mitel 5603 Wireless Handset User Guide December 2011 ®,™ Trademark of Mitel Networks Corporation © Copyright 2011, Mitel Networks Corporation...
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Page 4: Table Of Contents
Table of Contents About Your Phone ............. 1 Description of Your Handset . - Page 5 5603 Wireless Handset User Guide Turn the Microphone on/off during a Call ........16 Start a New Call during Conversation .
- Page 6 Table of Contents Central Phonebook ............31 Settings Menu .
- Page 7 5603 Wireless Handset User Guide...
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Page 8: About Your Phone
About Your Phone About Your Phone The Mitel 5603 Wireless Handset is a feature-rich handset designed to operate in conjunction with an IP-DECT base station and the 3300 ICP. It is ideal for users who need mobile voice and messaging functions. -
Page 9: Description Of Your Handset
5603 Wireless Handset User Guide Description of Your Handset Earpiece speaker Soft keys The three soft keys is used with GUI, that is, the functions of each Soft key is indicated by text in the display just above the keys. Off-hook key To answer a call, to pre-dial a number, and as a short cut to the Call list. -
Page 10: Features And Functions
About Your Phone Features and Functions IMPORTANT:The handset may retain small magnetic objects around the mouth cap or ear cap region. Case The plastic cover parts are made of durable PC/ABS material. Antenna The antenna is integrated inside the handset. Loudspeaker The handset has a separate loudspeaker for the Loudspeaking function. -
Page 11: Chargers
5603 Wireless Handset User Guide Chargers Desktop Charger Advanced Basic Figure 2: Desktop Chargers There are two desktop chargers available: a basic one that will only charge the handset, and one with advanced functionality to download new software and to synchronize options. The handset is fully operational while placed in the charger. -
Page 12: Tips For Your Comfort And Safety
About Your Phone To disable the key lock feature, press the key and then press Select. Currently, mobile IP phones do not support Enhanced 911 (E911) operation. If emergency services are required, it is necessary to keep the system administrator and location database up-to-date. -
Page 13: Environmental Requirements
5603 Wireless Handset User Guide Environmental Requirements • Only use the handset in temperatures between 0° C to +40° C (32° F to 104° F). • Avoid exposing the handset for direct sunlight or close to other heat sources. • Avoid volume levels that may be harmful to your hearing. - Page 14 About Your Phone display normally displays date and time, the Owner ID and handset number. The Owner ID can manually be set by the user. Figure 3: Display Configuration in Standby Mode The Status bar (1) is used for icons which give the user information about signal strength, missed calls, new messages, phone lock, key lock, sound off, time and battery status.
- Page 15 5603 Wireless Handset User Guide "Microphone off" icon indicates a silenced microphone. It appears after a long press on the Sound off key during a call. “Loudspeaking” icon appears in the soft key bar during a call. Pressing this icon will turn on the loudspeaker.
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Page 16: Keys And Buttons
About Your Phone Keys and Buttons Some keys have different functions depending on the phone state or the length of time that you press a key. Short press = Press and release the key in less than one second. Long press = Press and hold down the key for longer than one second and then release. Off-hook Key This key is used to answer calls, to pre-dial numbers and as a short cut to the Call list. -
Page 17: Volume Button
5603 Wireless Handset User Guide The three soft keys are located just beneath the display. The function of each soft key is indicated by text in the display just above the keys. In idle mode, the soft keys can be used for specific functions defined by the user of the handset. Volume Button on the Navigation key are used for increasing/decreasing the earpiece, headset, and the loudspeaker volume. -
Page 18: Headset
If the pre-configured headset profiles do not match the headset in use, or the audio performance is poor, you can configure an own headset profile in the PDM. See the Mitel 5603 Wireless Handset Configuration Manual. You can select profiles configured in the PDM using the handset... -
Page 19: Customizing Your Phone
5603 Wireless Handset User Guide Customizing Your Phone Switch the Handset On/Off The handset is switched off: 1. Press and hold On-hook key When pressing the On-hook key, the handset will vibrate and the display lights up. 2. A window "Switch on" appears. Confirm by pressing "Yes". The handset is in idle mode: 1. -
Page 20: Lock/Unlock The Handset
4. Select “Phone lock”. 5. Select "Auto phone lock". 6. Select "On", "On in charger", or "Off". Note: If configured in the PDM, you can call an emergency call while the handset is locked. See the Mitel 5603 Wireless Handset Configuration Manual. -
Page 21: Making And Answering Calls
5603 Wireless Handset User Guide Making and Answering Calls Make a Call Pre-Dial 1. Enter the number. 2. Press or "Call" to get the line. The number is shown on the display while dialling. If required, press "Clear" to erase the number. You can use the Navigation key to step and add/delete a digit in the middle of a number. -
Page 22: Dial A Number From The Company Phonebook
When a headset is connected to the handset, the answering button on the headset can be used to answer the call. Other answering methods can be specified in the Settings menu. See the Mitel 5603 Wireless Handset Configuration Guide. The answering methods are Automatically and Loudspeaking. -
Page 23: Adjust The Volume During A Call
5603 Wireless Handset User Guide Adjust the Volume during a Call On the navigation key, press to increase and decrease the volume, respectively. The handset will now store and keep the new volume level. Open Contacts during the Call 1. Press the "More" soft key during the call. 2. -
Page 24: Call Handling
Call Handling Call Handling During a call, you may need to use the following features: Hold, Transfer, Conference, Call Swap, Callback, Call Park, and so forth. You access these features by pressing the More soft key during a call. This displays the In Call menu (see below). -
Page 25: Hold
5603 Wireless Handset User Guide You can also use these features by pressing the R key on the handset during a call. The table below lists the In-Call Menu features and the associated feature access code method. In-Call Menu under More Associated Feature Access Code Contacts Microphone off... -
Page 26: Answer Call Waiting
Call Handling 3. Dial the number of the third party. 4. Wait for an answer. 5. Press "More" and then select "Join" to conference all the parties together. Answer Call Waiting While on a call, you hear a call waiting beep. 1. -
Page 27: Advanced Features
5603 Wireless Handset User Guide Advanced Features The following features are available from the "Calls -> Call services" menu: • Call Forward • Call Forward Cancel • Do Not Disturb • Do Not Disturb Cancel • Call Pickup • Call Park Retrieve •... -
Page 28: Do Not Disturb
Advanced Features Do Not Disturb To activate Do Not Disturb: 1. Press the "More" soft key. 2. Select "Do Not Disturb". 3. When you hear a re-order tone, press to hang up. To deactivate Do Not Disturb: 1. Press the "More" soft key. 2. -
Page 29: Voice Mail
5603 Wireless Handset User Guide Voice Mail Receive a Voice Mail When a new voice mail is received, the message alert signal sounds, and the voice mail icon appears in the status bar. The new voice mail notification is also displayed in a window. Check the Voice Mail Inbox Check the voice mail(s) by pressing "Call"... -
Page 30: Contacts
Contacts Contacts The handset has a local phonebook with 250 entries, where names and numbers freely can be added, deleted, and edited by the user. The phonebook lists all names in alphabetical order, where three numbers can be added for each contact, that is, work number, mobile number, and other number. -
Page 31: Navigate The Menu
5603 Wireless Handset User Guide Navigate the Menu Figure 7: Main Menu • Settings (1) • Contacts (2) • Calls (3) Enter/Exit the Menu Mode Enter the menu by pressing the Menu soft key. The most recently used tab is highlighted. If the handset has been restarted, the Contacts tab appears. -
Page 32: Menu Tree
Navigate the Menu Menu Tree The following diagrams illustrate the menus for each tab. Note: Some options are system-dependent and may not appear on your phone. Calls... -
Page 33: Contacts
5603 Wireless Handset User Guide Contacts * System dependent Note: you can to access the Call contacts menu by pressing the soft key in idle mode. -
Page 34: Settings
Navigate the Menu Settings • Sound & Alerts —> • Volume > • Ring signals —> • Internal call • External call • Callback • Vibrator alert —> • On • On if silent • Off —> •Click • Key sound •... -
Page 35: In Call
5603 Wireless Handset User Guide In Call The In Call menu can be reached during an ongoing call by pressing the "More" soft key Note: If configured in the PDM/WSM, you can call an emergency call while the handset/keypad is locked. When calling from a locked handset you can access the Microphone on/off function only from the In Call menu. -
Page 36: Call Menu
Navigate the Menu Call Menu 1. Enter the menu by pressing the “Menu” soft key. 2. Select in the menu. 3. Press "Select". Call List The 25 last received, dialled or missed calls are stored in a call list. If a number occurs more than once the last time stamp, together with the total number of occurrences, is shown. -
Page 37: Missed Calls
5603 Wireless Handset User Guide Missed Calls 1. Select "Missed calls". 2. Step with the to scroll in the list. 3. Press "Call" to call back. As in "Call list" there is a "More" soft key which can be used to view the time/date of the call, edit the received number, add to contacts, and delete received numbers. -
Page 38: Edit Contact
Navigate the Menu 7. Press "OK". 8. Press "Save" and then "Back". Add from Call List 1. Select "From call list". 2. Select a number. 3. Press "Add". 4. Select "Work number", "Mobile number", or "Other number". 5. Press "Select". 6. -
Page 39: Settings Menu
5603 Wireless Handset User Guide Search by Name 1. Select "Search by name". 2. Enter first name and/or last name. 3. Press "Search". The search result will be displayed. Search by Number 1. Select "Search by number". 2. Enter the number. 3. -
Page 40: Select Headset Profile
Navigate the Menu 4. Press "Back" to save the setting. Set the Key Sound This means that every time a key is used, a low sound is heard. 1. Select “Key sound”. 2. Select “Silent, “Click”, or “Tone”. 3. Press "Back". You can listen to the key sound by pressing the "Play"... -
Page 41: Phone Lock Settings
4-8 digit personalized code. Note: If configured in the PDM/WSM, you can call an emergency call while the handset is locked. See the Mitel 5603 Wireless Handset Configuration Manual. 1. Select “Locks”. 2. Select “Auto phone lock”. -
Page 42: Answering
Navigate the Menu 4. Enter a PIN code. 5. Press "OK". Change PIN Code 1. Select "Change PIN code". 2. Enter the old PIN code. 3. Press "OK". 4. Enter new PIN code twice. 5. Press "Save". Answering The default setting for the handset is to use the Off-hook key when answering a call. The answering behaviour can be configured to answer the call automatically, i.e. -
Page 43: Change Owner Id
5603 Wireless Handset User Guide Change Owner ID The Owner ID is set to identify the handset. 1. Select "Owner ID". 2. Enter in identity. 3. Press "Save". In Charger Redirect Calls while Charging Calls can be redirected to another extension when the handset is placed in a charger.The function is automatically cancelled when the handset is removed from the charger. - Page 44 Navigate the Menu Note: The PARK code may not be required if there is no alien DECT system within the coverage area. The IPEI code is a unique code which has been assigned to the handset. See also “Admin Menu” on page 38. 1.
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Page 45: Advanced Functions
5603 Wireless Handset User Guide Advanced Functions Admin Menu The handset has a hidden menu for system administrators. See the Mitel 5603 Wireless Handset Configuration Manual. The Admin menu contains: • Software and hardware information, licence information, IPEI/IPDI, and User ID •... -
Page 46: System Handling
Installation and Operation Manual. Examples of additional features that can be downloaded/configured via PDM/WSM: • Company phonebook • Downloadable languages Refer to the Mitel 5603 Wireless Handset Configuration Manual for more information. To view the handset’s software version, enter *#34# in standby mode. -
Page 47: Troubleshooting
5603 Wireless Handset User Guide Troubleshooting This section contains information on how to solve common operational problems, and warnings you may receive. Go through the following lists if you encounter any problems. If this checklist does not solve the problem, contact your system administrator. If others have similar problems, there may be a system error. - Page 48 Troubleshooting Display shows Probable cause Action or comment Enter PIN code The handset’s lock is activated. Enter the required PIN code. If PIN code lost enter new via PDM or do a factory reset via PDM. Battery low, charge now The battery level is low.
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Page 49: Operation Notice
5603 Wireless Handset User Guide Operation Notice Accessibility and Voice Quality The base network is not always available. If you do not get in contact with your system, contact your system administrator. For best voice quality, avoid positioning near computer, radio or similar equipment. -
Page 50: Maintenance
Maintenance Maintenance Maintenance of Batteries Battery Warnings The "Low battery" icon appears when the battery has 10% or less remaining capacity left. In addition; a warning signal sounds every minute, the LED flashing orange, and the window "Battery low. Charge now." appears. The "Empty battery"... -
Page 51: Attach The Hinge-Type Clip
5603 Wireless Handset User Guide Figure 8: Easy Replaceable Battery Attach the Hinge-type Clip Attach the hinge-type belt clip as described in the illustration below. Figure 9: Attach the Hinge-type Clip into Position... -
Page 52: Attach The Swivel-Type Clip
Note: If the electrical connection is damaged, it is not possible to follow the Easy Replacement procedure. Depending on fault, it might work to do a replacement via PDM/WSM. See the Mitel 5603 Wireless Handset Configuration Manual. The easy replacement procedure is done via the handset display and the 5603/4 Programmer or the 5603/4 Rack Charger. -
Page 53: Easy Replacement Procedure
5603 Wireless Handset User Guide Note: You can perform Easy Replacement between different product licenses (that is; Basic and Advanced). The new handset’s product license is not replaced by the old handset’s variant license during the procedure 2. Make sure that the handset batteries are charged before starting the easy replacement procedure. -
Page 54: Related Documents
Red, flashing (900 ms on, 100 ms off) Error during Easy Replacement. Service required for both portables. Related Documents • Mitel 5603 Wireless Handset Configuration Guide • Installation and Operation Manual, WSM for Mitel • Installation and Operation Guide, Portable Device Manager (PDM), Windows Version... - Page 55 5603 Wireless Handset User Guide...
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Page 56: Index
Index Index Menu tabs 8 Microphone 3 Mute button 9 Antenna 3 Navigation Key 9 Battery 3, 43 Number input mode 10 low battery 43 On/Off button 9 C (Clear) button 9 Operating Area 42 Call info 8, 20, 25 Out of Coverage 42 Calling answered call 8...
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