Technical Support - VTech DOUBLE VISION NOTEBOOK User Manual

5. If the LCD screen is frozen and not responding to any input:
- Use the tip of a paper clip (or a similar object without a sharp tip) to gently press the
Reset button.
6. The TV link light is not ON after connecting to the TV and pressing
- Check that new batteries are correctly installed, or an AC/DC adaptor (9V 300mA, center-
positive) is properly connected to the main unit.
- Program needs to be reset
7. There is no picture on the TV screen after connecting to the TV and pressing
- Make sure that the yellow plug of the main unit is connected to the video IN terminal
(usually yellow) on the TV.
- Make sure that the TV is set to "video" mode. Some TVs have several video inputs, please
make sure you have selected the video input that matches the video port connected to
the Double Vision Notebook™ unit.
8. The TV picture is black and white after connecting to the TV and pressing
- Make sure that the TV is set to the correct TV system (e.g. NTSC or Auto).
- Make sure that the yellow video cable is firmly connected to the video input on the TV.
9. There is a picture on the TV screen but no sound after connecting to the TV and
pressing
- Raise the volume of the TV, and make sure it is not set to "Mute."
- Make sure that the white audio cable is firmly connected to the audio input on the TV.

TECHNICAL SUPPORT

If you have a problem that cannot be solved by using this manual, we encourage you to
visit us online or contact our Consumer Services Department with any problems and/or
suggestions that you might have.
A support representative will be happy to assist you. Before requesting support, please be
ready to provide or include the information below:
- The name of your product or model number (the model number is typically located on
the back or bottom of your product).
- The actual problem you are experiencing.
- The actions you took right before the problem occurred.
Internet: www.vtechkids.com
Phone: 1-800-521-2010 in the U.S. or 1-877-352-8697 in Canada
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