Chapter 9: Troubleshooting; Problem Solving Process - Toshiba Satellite 2670 series User Manual

Chapter 9
Troubleshooting
Toshiba designed the computer for durability. However, should problems
occur, following the procedures in this chapter can help to determine the
cause.
All readers should become familiar with this chapter. Knowing what might
go wrong can help prevent problems from occurring.

Problem solving process

Resolving problems will be much easier if you observe the following
guidelines:


Stop immediately when you recognise a problem exists. Further action
may result in data loss or damage. You may destroy valuable problem-
related information that can help solve the problem.


Observe what is happening. Write down what the system is doing and
what actions you performed immediately before the problem occurred.
If you have a printer attached, print a copy of the screen using PrtSc.
The questions and procedures offered in this chapter are meant as a
guide, they are not definitive problem solving techniques. Many problems
can be solved simply, but a few may require help from your dealer. If you
find you need to consult your dealer or others, be prepared to describe the
problem in as much detail as possible.
User's Manual Troubleshooting 9-1