Whitfield Profile 20 FS Installation And Operation Manual page 34

TROUBLESHOOTING
PROBLEM
4. Blowers will not operate when the ON/OFF start button
is depressed.
5. There is soot or fl y ash in the house.
6. Stove acts as if a fi re is present when there is not a fi re
in the grate.
7. Stove will not light.
8. Fault
9. Blowers run continuously
10. All lights on control are on but nothing happens
34
QUALIFIED TECHNICIANS ONLY
Unplug Appliance Before Performing Any Troubleshooting or Maintenance
CAUSE(S)
A) There is no power to the stove.
B) There is no power to the control board.
A) The window is being cleaned when the stove is
operating.
B) There is leakage at the joints between the exhaust
blower, connection or exhaust pipe connections.
This will be evidenced by dust on the impeller of
the room air blower, and in the heat exchanger
area.
C) The vacuum cleaner is leaking.
A) Excessive sun light may be shining directly into
fi rebox from window.
A) The igniter element may have failed.
B) There is not enough pellets in the UltraGrate.
A) Photoeye not detecting fl ame.
B) Stove has run out of fuel.
C) A disk has tripped / pressure switch.
D) Door switch not engaged, stopping pellet feed
®
(Profi le 30 FS-2 and Profi le 30 INS-2).
A) Wire harness and/or control board has been dam-
aged – unplug stove and contact dealer.
A) When using a thermostat. Thermostat not call-
ing for heat.
B) If not using a thermostat - Check thermostat
jumper
NOTE: DIAGRAMS & ILLUSTRATIONS ARE NOT TO SCALE
SOLUTIONS
A) Check that the stove is plugged in to the wall
outlet.
B ) Check if the house circuit breaker has tripped.
1
B ) Check the wire connections on the high limit
2
thermal switch and control board.
A) Turn down the room air blower or turn off stove before
cleaning to prevent dispersion of ash and soot into the
room.
B) Seal up any leaks in the exhaust system with room
temperature vulcanizing high temperature silicone sealer
(RTV).
C) DO NOT use a standard household vacuum or "shop
vac" as the fi lters will leak the fi ne particles of ash. Clean
the stove with an approved ash vacuum ONLY.
A) Block excessive sunlight. Call authorized Lennox
Hearth Products dealer if problem persists.
A) Check igniter element fuse in rear stove compartment.
Call your authorized Lennox Hearth Products dealer. See
Lighting Procedure Without Igniter, Page 21.
B) Prime the feed system (see Initial Start-Up, Page 20).
A) Check connection at control board following yellow
wires to all connectors. Inspect and clean photoeye fi lter,
if necessary.
B) Refi ll hopper.
C) Blower intake, exhaust passages and / or venting
system needs cleaning (follow routine and annual
maintenance procedures).
D ) Have dealer check operation to determine if adjust-
1
ment or replacement is necessary.
D ) If this does not correct the problem contact your local
2
authorized Lennox Hearth Products dealer.
A) Contact your local authorized Lennox Hearth Products
dealer.
A) The lights on the control board remain on even when
the thermostat is not demanding heat. When the thermo-
stat demands heat the stove will begin to operate.
B) Ensure that the thermostat jumper at terminal block is
installed and making good contact.