Technical Support - Aiwa TD-UM8000 Hardware Installation Manual

Technical Support

If problems arise during the installation or use of an AIWA product, AIWA's
Technical Support staff is available to help you. During regular business hours (8:00
AM to 5:00 PM pacific time, Monday through Friday), calls will be directly answered
by the Technical Support Staff.
Before calling, perform the following procedures.
(a) Have the model number and the product serial number readily available.
(b) Record all error messages, numbers and descriptions. Also, record precisely
when the error message was received and what was being done as the failure
occurred.
(c) Check all cable connections (including the cord that connects the computer to
the electrical outlet) to make sure that all the cables are connected securely.
This is especially important if the computer system has been recently moved.
(d) Ensure that all add-on cards are properly seated and that the settings
correspond to the configuration requirements.
(e) Make sure the unit is in an area where both it and a telephone are easily
accessible.
(f) Call AIWA Technical Support at the hours and numbers listed on the cover of
this manual. The technical support staff will ask several questions regarding
the problem. The staff may also suggest tests for troubleshooting purposes. If
the support technicians cannot help resolve the problem by telephone,
arrangements will be made to replace the unit. A Return Merchandise
Authorization number (RMA) will be issued so that the return can be
processed. The RMA number cannot be issued unless the above procedure
has been followed in full. No package will be accepted for replacement unless
it is labeled with a valid RMA number and returned in its original packaging, or
the equivalent.
Important
Never ship electronic products unprotected.
Static electricity can damage or destroy sensitive equipment. The original packaging
used by AIWA included an anti-static bag to protect the product.
Use both the original anti-static bag and the exterior box (or an equivalent anti-static
bag and box) if an AIWA product needs to be returned to AIWA.
Failure to do so will void the warranty on the product.
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