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9. Help
The display shows "CONNECTING.....", but
faxes are not received.
L The incoming call is not a fax. Change the
receiving mode to TAD/FAX mode (page 39)
or TEL mode (page 38).
A blank sheet is ejected.
L If a blank sheet is ejected after the received
document is printed out, the receiving
reduction rate is not programmed correctly.
Program the proper rate in feature #36 (page
52).
L The other party placed the document in their
fax machine the wrong way. Check with the
other party.
A white line or a smudge appears on your
recording paper.
L The glass or rollers are dirty. Clean them
(page 72).
The printing quality is poor.
Please do not reuse the ink film!
Please use genuine Panasonic replacement
film. Refer to page 11 for further details.
L The other party sent a faint document. Ask
them to send a clearer copy of the document.
L The thermal head is dirty. Clean it (page 72).
L Some paper has instructions recommending
which side to print on. Try turning the paper
over.
L You may have used paper with a cotton
and/or fibre content that is over 20%, such as
letterhead or resume paper.
I cannot receive documents by pressing {*}
{#} {9} on the handset.
L You must set the remote fax activation to on
(feature #41, page 52) beforehand.
L Press {*} {#} {9} firmly.
L The memory is full of received documents
due to a lack of recording paper or a
recording paper jam. Install paper (page 17)
or clear the jammed paper (page 69).
L The call BAR feature was activated on the
handset. Deactivate this feature (page 56).
L The same number as the remote fax
activation code (feature #41 of base unit
programming on page 52) is programmed as
a call restricted number (page 59) on the
handset. Change the code or cancel the
restrict number from call restriction feature
(page 59).
68
L The direct call feature (page 57) was
activated on the handset. Deactivate this
feature.
The other party complains that they cannot
send a document.
L The memory is full of received documents
due to a lack of recording paper or a
recording paper jam. Install paper (page 17)
or clear the jammed paper (page 69).
L The unit is not in TAD/FAX or FAX ONLY
mode. Select the desired mode using feature
#77 (page 54) and press {AUTO ANSWER}
repeatedly until TAD/FAX or FAX ONLY mode
is displayed.
I cannot select the desired receiving mode.
L If you want to set TAD/FAX or FAX ONLY
mode:
– select the desired mode using feature #77
(page 54), and
– press {AUTO ANSWER} repeatedly until
the desired mode is displayed.
L If you want to set TEL mode:
– press {AUTO ANSWER} repeatedly until
TEL mode is displayed.
9.3.5 Copying
The unit will not make a copy.
L You cannot make a copy during
programming. Make the copy after
programming.
L You cannot make a copy during telephone
conversation.
A black line, a white line or smudge appears
on the copied document.
L The glass or rollers are dirty. Clean them
(page 72).
The copied image is distorted.
L The thermal head is dirty. Clean it (page 72).
The printing quality is poor.
Please do not reuse the ink film!
Please use genuine Panasonic replacement
film. Refer to page 11 for further details.
Original
ABC
L Some paper has instructions recommending
which side to print on. Try turning the paper
over.
Copy
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