HP CD-Writer Music 8270e User Manual page 10

Troubleshooting
See your computer's manual for instructions or call your computer
dealer.
Reinstall the drivers if necessary
You may need to reinstall the drivers if for any reason the driver
installation was not completed. For example, if the Add New
Hardware Wizard did not find the drivers or the Wizard was
cancelled.
Disconnect and reconnect the USB data cable from the back of the
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computer.
If the Add New Hardware Wizard appears on the screen, reinstall the
drivers. Accept the recommended option that searches for the best
driver, and then select the floppy drive as the location to search for
the drivers. Make sure the Drivers diskette provided with the CD-
Writer Music is in the floppy drive.
If reconnecting the USB data cable has no effect, click Start on the
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taskbar, select Settings and then Control Panel. Double-click on
Add New Hardware. If the HP USB CD-Writer Music is among the
devices that Windows finds, select it and click Next. After clicking
Finish on the following screen the HP USB CD-Writer Music
Properties screen will appear. Click on Reinstall Driver. Accept the
recommended option that searches for the best driver, and then select
the floppy drive as the location to search for the drivers. Make sure
the Drivers diskette provided with the CD-Writer Music is in the
floppy drive.
Make sure you are using a self-powered hub
If you are using a USB hub make sure it is of the self-powered type and
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that it is connected both to a power source and to the computer.
Make sure your computer meets the minimum system
requirements
Does your computer meet the minimum system requirements? (See
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Minimum System Requirements in the electronic User's Guide or on
the box.)
Check the Readme file, the electronic User's Guide, and online
information resources
Check the Readme file that came with the CD-Writer Music drive. To
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view the Readme file, click the Start button on your taskbar, select
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