Ford 2014 Escape Owner's Manual page 322

Issue
SYNC does not understand
or is calling the wrong
contact when I want to
make a call.
SYNC™
Voice command issues
Possible cause(s)
· You may be using the
wrong voice commands.
· You may be saying the
name differently than the
way you saved it.
· Contacts in your phone-
book may be very short and
similar, or they may contain
special characters.
· Your phonebook contacts
may be in CAPS.
319
Possible solution(s)
· Do not use special charac-
ters in the title. The system
does not recognize them.
· Review the Phone voice
commands at the beginning
of the phone section.
· Make sure you are saying
the contacts exactly as they
are listed. For example, if
you save a contact as Joe
Wilson, say "Call Joe
Wilson".
· The system works better if
you list full names, such as
"Joe Wilson" rather than
"Joe".
· Do not use special charac-
ters, such as 123 or ICE, as
the system does not recog-
nize them.
· If a contact is in CAPS, you
have to spell it. JAKE
requires you to say "Call J-
A-K-E".