Ford 2014 Escape Owner's Manual page 321

Vehicle Health Report and Services (Traffic, Directions and Information) issues
Issue
Issue
SYNC does not understand
what I am saying.
SYNC does not understand
the name of a song or artist.
SYNC™
Possible cause(s)
Voice command issues
Possible cause(s)
· You may be using the
wrong voice commands.
· You may be speaking too
soon or at the wrong time.
· You may be using the
wrong voice commands.
· You may be saying the
name differently than the
way you saved it.
· The system may not be
reading the name the same
way you are saying it.
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Possible solution(s)
· Make sure the currently
connected phone is the
same one that is registered
on your SYNCMyRide
account.
Possible solution(s)
· Review the phone voice
commands and the media
voice commands at the
beginning of their respective
sections.
· Be aware that SYNC's
microphone is either in your
rear view mirror or in the
headliner just above the
windshield.
· Review the media voice
commands at the beginning
of the media section.
· Say the song or artist
exactly as listed. If you say
"Play Artist Prince", the
system does not play music
by Prince and the Revolution
or Prince and the New
Power Generation.
· Make sure you are saying
the complete title, such as
"California remix featuring
Jennifer Nettles".
· If the song titles are in all
CAPS, you have to spell
them. LOLA requires you to
say "L-O-L-A".