Activesync Troubleshooting - M3 Mobile M3 Green MC-6300S User Manual

ActiveSync Troubleshooting

When active Sync is not working
Check the USB cable that connect the cradle and desktop PC if properly connected
–
Check if LCD and power is on
–
Open the windows by selecting [File>Connection Settings] of ActiveSync program Open the windows by selecting [File>Connection Settings] of ActiveSync program.
–
Check if [Allow USB connection with this desktop computer] is check marked.
If it is not checked, please check it and then retry to sync.
Try soft / hard reset. Make sure to save all data and close all executing program
–
Press [start setting control panel system] select [hardware] tap, then double click on device manager. Press [start> setting> control panel> system] select [hardware] tap, then double click on device manager.
–
Check if "universal serial bus controllers" or "Window CE USB Devices" has yellow exclamation mark sign
underneath of the folder.
If see the yellow exclamation mark sign, try below steps
※
1. Double click " Microsoft USB Sync " under Windows CE USB Devices folder.
2. Double click " update " from Driver tap.
3. From window [device driver update wizard] , press [next] button, then select [search appropriate driver for device],
then double click [next].
4. After check " Microsoft Windows Updates", press [next].
5. 5. Most updated USB driver is automatically downloaded from MS website via internet. Most updated USB driver is automatically downloaded from MS website via internet.
6. Restart computer and try Sync again.
43
.
.
.