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LG-Ericsson W-Soho Installation And Operation Manual

Wireless telephone system
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  • Page 1 INSTALLATION & OPERATION MANUAL...
  • Page 2 Installation & Operation Manual Copyright© 2010 LG-Ericsson Co. Ltd. All Rights Reserved This material is copyrighted by LG-Ericsson Co. Ltd. (LGE). Any unauthorized reproductions, use or disclosure of this material, or any part thereof, is strictly prohibited and is a violation of Copyright Laws.

  • Page 3: Revision History

    Installation & Operation Manual Revision History ISSUE DATE Contents of Changes February 2010 Initial release March 2010 Software update included September 2010 Update February. 2011 Branding Update...

  • Page 4: Table Of Contents

    Installation and Operation Manual Table of Contents 1 INTRODUCTION..................1 1.1 Manual Usage ....................1 1.2 Package Contents ..................1 1.3 Configuration ....................2 1.4 System Capability ..................1 1.4.1 Description ........................1 1.5 Important Safety Information ............... 2 1.5.1 Installation and Environment ..................2 1.5.2 Electrical Considerations .....................
  • Page 5 Installation and Operation Manual 2.7.1 LCD Specification ...................... 17 2.7.2 LCD Display ....................... 18 2.8 Keypad Description ..................20 2.8.1 LWS-BS ........................20 2.8.2 LWS-WK ........................20 2.8.3 GDC-400H/450H Wireless Handset ................21 2.9 LED Operation Description ................ 23 2.9.1 LWS-BS and Wireless Keyset ................... 23 2.10 Configuration ....................
  • Page 6 Installation and Operation Manual 3.11 CID Blacklist ....................38 3.12 Allowed/Denied Number ................39 3.13 MOH (Music-On-Hold) ................39 3.14 Speed Dial ....................40 3.14.1 Display Security ....................... 40 3.14.2 Station Speed Dial ....................40 3.14.3 System Speed Dial ....................41 3.15 VSF Integrated Auto Attendant/Voice Mail ..........

  • Page 7: Introduction

    1.1 Manual Usage This document provides general information about the installation, description and operation of the LWS system. While every effort has been made to ensure the accuracy of this information, LG-Ericsson takes no responsibility for the accuracy or interpretations thereof.

  • Page 8: Configuration

    Installation and Operation Manual The LWS-WK includes one (1) wireless keyset, one (1) AC/DC power adapter, one (1) AC power cord, and one (1) „Quick User Guide‟. Verify that all parts shown below were provided in the package. LWS-WK Power Adapter Quick User Guide (Wireless Terminal) AC power cord...

  • Page 9: System Capability

    Installation and Operation Manual 1.4 System Capability 1.4.1 Description  Lines: up to 3  Cordless Handsets: up to seven cordless handsets (provided separately) LWS-BS Station 1 Station 2 Station 3 Station 4 Station 5 Station 6 Station 7 (LWS-BS) Figure 1.4-1 LWS-BS and GDC-400H/450H External calls (Line calls): up to 3 supported External call...

  • Page 10: Important Safety Information

    Installation and Operation Manual Figure 1.4-4 FAX or SLT call via SLT port of the LWS-BS 1.5 Important Safety Information Read this information before installing your LWS system. Failure to comply with these guidelines could prove either dangerous or illegal. This information helps to avoid personal injury, damage to the phone, or other property damage.

  • Page 11: Precaution

    Installation and Operation Manual 1.5.3 Precaution 1. Keep the LWS-BS, the LWS-WK and DECT terminals away from heating appliances and electrical noise generating devices such as fluorescent lamps microwave ovens and televisions. These noise sources can interfere with the performance of the LWS system. 2.

  • Page 12: Installation

    Installation and Operation Manual 2.1 Pre-Installation Please read the following guidelines concerning installation and connection before installing the LG- Ericsson Wireless SOHO System. Be sure to comply with any applicable local regulations. (Note: telephone extension cabling in Australia must be performed by an ACMA (Australian Communications and Media Authority) registered installer).

  • Page 13: Battery Installation

    3. Close the battery cover and slide it upward until it clicks into place. Figure 2.2.1-1 Handset Battery Installation NOTE:  Purchase new batteries from your LG-Ericsson Service Center.  The battery has a limited operating life (warranty period for the battery is 6 months from purchase date).

  • Page 14: Gdc-450H Handset Battery Installation

    Installation and Operation Manual 2.2.1.1 GDC-400H Battery Charging To charge the handset: Place handset on the plugged-in charger for 12 hours before initial use. Figure 2.2.1.1-1 GDC-400H Handset Battery Figure 2.2.1.1-1 GDC-400H Handset Battery Charging 2.2.2 GDC-450H Handset Battery Installation To install a Battery to the Handset: 1.
  • Page 15 Installation and Operation Manual NOTE:  Purchase new batteries from your LG-Ericsson Service Center.  The battery has a limited operating life (warranty period for the battery is 6 months from purchase date). 2.2.2.1 GDC-450H Battery Charging To charge the handset: 1.

  • Page 16: Lws-Bs, Handset And Peripheral Connections

    5. Screw the included rubber antenna clockwise onto the terminal at right side of the top of the LWS-BS Figure 2.3-1 LWS-BS Connections NOTE:  Use only the included LG-Ericsson AC Adapter (SA-B122).  Using a headset with the LWS-BS is optional.  Avoid mounting near a TV, another cordless telephone or a microwave oven.

  • Page 17: Fax Connection

    Installation and Operation Manual 2.3.1 FAX Connection The following figure illustrates how to connect a FAX to the LWS-BS: 2.3.2 AC/DC Adapter Connection To connect the AC/DC adapter: 1. Plug the DC outlet of the AC/DC Adapter cord into the jack on the LWS-BS. 2.

  • Page 18: Lws-Wk Connection

    1. Plug in the AC adapter cord to the Handset Charger and plug AC outlet to the power outlet. 2. Use only the included LG-Ericsson AC/DC adapter, which is provided together with GDC- 400H/450H. It is dependent on the country to provide the AC/DC adapter.
  • Page 19 Installation and Operation Manual Warning Use only the main power adapter supplied. Any other adapter could 1. Adaptor damage your GDC-400H and invalid ate your warranty 2. To AC OUTLET Figure 2.3.4-1 Wireless Handset Charger Connection: GDC-400H Figure 2.3.4-2 Wireless Handset Charger Connection: GDC-450H...

  • Page 20: Foot Stand Connection (The Lws-Bs And Lws-Wk)

    Installation and Operation Manual 2.3.5 Foot Stand Connection (the LWS-BS and LWS-WK) When the Foot Stand of either the LWS-BS or the LWS-WK is attached, the angle of the phone can be adjusted to 35 or 55 degrees. To install the Foot Stand for a 35-degree angle, perform the following: Figure 2.3.5-1 Foot Stand Connection (35-degree angle) To install the Foot Stand for a 55-degree angle, perform the following: Top tap...

  • Page 21: Hardware Installation

    Installation and Operation Manual 2.4 Hardware Installation 2.4.1 Wall Mount of the LWS-BS or the LWS-WK To wall mount the LWS-BS or LWS-WK, perform the following: 1. Remove the foot stand. 2. Make sure the handset retainer tab is positioned at „b‟ as shown below figure. Figure 2.4.1-1 Wall Mount of LWS-BS/ LWS-WK 6.

  • Page 22: Component Description

    Installation and Operation Manual 2.5 Component Description 2.5.1 LWS-BS Description 1. Handset 2. Navigation/OK Key 3. Speaker 4. Menu Button 5. DND Button 6. Headset Button 7. Volume Up Button 8. Volume Down Button 9. Antenna 10. Ring Indication Light 11.

  • Page 23: Lws-Wk Description

    Installation and Operation Manual 2.5.2 LWS-WK Description 1. Handset 2. Navigation/OK Key 3. Speaker 4. Menu Button 5. DND Button 6. Headset Button 7. Volume Up Button 8. Volume Down Button 9. Ring Indication 10. LCD 11. Line/Station Selection Buttons 12. Soft Buttons 13.

  • Page 24: Wireless Handset Description

    Installation and Operation Manual 2.5.3 Wireless Handset Description Figure 2.5.3-1 GDC-400H Component Description Figure 2.5.3-2 GDC-450H Component Description...

  • Page 25: Hardware Initialization

    Installation and Operation Manual 2.6 Hardware Initialization 2.6.1 LWS-BS and LWS-WK Once the LWS-BS and the LWS-WK have been properly installed in the desired locations, perform the following: 1. Plug in the AC/DC adapter to the LWS-BS or the LWS-WK (use only the included AC/DC adapter, SA-B122).

  • Page 26: Lcd Display

    Installation and Operation Manual 2.7.2 LCD Display 2.7.2.1 LWS-BS Figure 2.7.2.1-1 the LWS-BS LCD Display Screen Antenna – Icon displays when DCTU of LWS-BS works and it can be linked to DECT. Call Forward – Icon indicates the base station is currently set for call forwarding. Mute –...
  • Page 27 Installation and Operation Manual 4. Keyset Number – Displayed in idle state. 5. Soft Menu – Dependent on the status and menu choices, the current available functions are displayed. 2.7.2.3 GDC-400H and GDC-450H Wireless Handset 1. Antenna - Displayed when the handset is in the range of a LWS-BS where it can be linked. Disappears when it moves out of range.

  • Page 28: Keypad Description

    Installation and Operation Manual 2.8 Keypad Description 2.8.1 LWS-BS FUNCTIONAL BUTTON NAME BUTTON DESCRIPTION CLASSIFICATION Flex Keys Line selection button Access an idle Line for making external call or answer the Line 1 ~ 3 incoming call by pressing the line button. Allows you to make an intercom call.

  • Page 29: Gdc-400H/450H Wireless Handset

    Installation and Operation Manual FUNCTIONAL BUTTON NAME BUTTON DESCRIPTION CLASSIFICATION Menu Main Menu Retrieve Messages Navigation button Up/down/right/left/ok Blocks incoming calls ringing. This applies to outside calls, Function Keys intercom calls and transfers Headset Connecting an optional headset to the station allows hands-free conversations by pressing [Headset] button.
  • Page 30 Installation and Operation Manual Button Function [RECALL/CLEAR]  Talk Mode : Register recall  Recall a call and retry next call  When using pre-dial :  Press for longer than 1 second : All digits are cleared  Press for less than 1 second : 1 digit backspace ...

  • Page 31: Led Operation Description

    Installation and Operation Manual 2.9 LED Operation Description 2.9.1 LWS-BS and Wireless Keyset FUNCTIONAL LED OPERATION LED DESCRIPTION CLASSIFICATION Ring Indicator RED Blink Indicates incoming ring signal. Line Selection Green/RED Blink Line is in hold state. Button Green blink: Line is held by the own station. Red blink: Line is held by others.

  • Page 32: Configuration

    Installation and Operation Manual 2.10 Configuration 2.10.1 Country code To set the nation code, perform the following: 1. Press the [Menu] button on the LWS-BS. 2. Select 1. CONFIGURATION > 2. COUNTRY. 3. If you want to change country, press [CHANGE] soft key or [OK] Navigation key. 4.

  • Page 33: Registering The Gdc-400H/450H / Lws-Wk To Lws-Bs

    Installation and Operation Manual 2.11.1 Registering the GDC-400H/450H / LWS-WK to LWS-BS Only one Wireless Handset or Keyset can be registered at a time. 2.11.1.1 Enabling Registrations To enable a registration, the below procedure must be performed on the LWS-BS. 1.

  • Page 34: Terminating A Registration

    Installation and Operation Manual 2.11.1.3 Registering LWS-WK to the LWS-BS To register to the LWS-BS, below procedure is performed on the LWS-WK. 1. Press [Menu] button to display the menu. 2. Highlight [Phone Register] using the Navigation up/down key, and then press [OK] soft button or Navigation „OK‟...
  • Page 35 Installation and Operation Manual Procedure of erasing the registration information on the terminal itself: 1. Press [Menu] button. 2. Select [Phone Register] and press [OK] button. 3. Select [Reset] on the Menu and press [OK] button. 4. Enter HS PIN Code [default: 0000] using dial button. And then press [OK] button. 5.

  • Page 36: Menu Trees

    Installation and Operation Manual 2.12 Menu Trees 2.12.1 LWS-BS Menus Note: SYSTEM ADMIN PASSWORD: Should you set an ADMIN Password via Menu item 4, 1 on the LWS-BS menu, it is advised that you record this password somewhere safe should you forget this password. A service call is required if in fact you forget/lose this password.

  • Page 37: System Capacities

    Installation and Operation Manual 2.13 System Capacities The LWS system is presently available in one configuration as shown in the Table 2.13.1. Table 2.13.1 LWS System Capacity Chart DESCRIPTION CAPACITY Remark Stations LWS-BS station Wireless Terminal 6 (Simultaneously) FAX/SLT Line USB Host Port System Speed Dial 800 (200-999)

  • Page 38: Operation Instructions

    Installation and Operation Manual 3.1 Call Forward Description Users may have selected incoming calls re-routed to other stations or voice mail. Forward feature is applied to internal calls, auto answering line calls, & normal line calls with ring assigned only to one station. Operation To activate Call Forward: LWS-BS station...

  • Page 39: Call Pick-Up

    Installation and Operation Manual 3.2 Call Pick-up 3.2.1 Call Pick-Up Description A station can answer (Call Pick-Up) incoming and transferred intercom, line calls ringing at another station. All ringing calls, except Queue Callbacks, are subject to Pick-up by other stations. Operation To Pick-up a call ringing at another station: LWS-BS station and LWS-WK...

  • Page 40: Call Transfer

    Installation and Operation Manual 3.3 Call Transfer Description Line calls can be transferred to other stations in the wireless SOHO system. Calls can be transferred announcing the call (screened) or without an announcement (unscreened). When a Line call is transferred, the Transfer Recall Timer (30sec) is initiated. If the timer expires before the call is answered, the Hold Recall process is initiated.

  • Page 41: Call Waiting/Camp-On

    Installation and Operation Manual 3.4 Call Waiting/Camp-On Description Call Waiting is used to notify a busy station that a call is waiting. The busy station is notified of the waiting call with a Camp-On tone. After receiving a busy signal, the calling station camps on to the called station. The called station can respond by: ...

  • Page 42: Three-Party Voice Conference

    Installation and Operation Manual LWS-WK Lift the handset or press the [Speaker] button. LWS-WK, does not support answering the incoming call by pressing {Line}/{Station} button in ringing state. GDC-400H/450H Press ([Talk] key). 3.6 Three-Party Voice Conference Description The system will allow three internal and external parties to be connected on a conference call. An unlimited number of 3-party conferences may be established.

  • Page 43: Directory

    Installation and Operation Manual 3.7 Directory Description A name of up to 12 characters, may be assigned to each Station and System Speed Dial. When assigned, a user of LWS-BS may place an external call to a Station or System Speed Dial using the name. Operation To use Dial by Name: LWS-BS phone...

  • Page 44: Headset Compatibility

    Installation and Operation Manual Press ([Talk] key) on DND state. Dial {DND} code (ex.553). Conditions 1. DND service is not available to the LWS-BS station. 2. Recalls for Line calls will override the DND feature. 3. A station in DND is bypassed by calls forwarded to the station; if the last station in a Call Forward chain is in DND, the call will ring to the previous station in the chain.

  • Page 45: Hold

    Installation and Operation Manual 3.10 Hold 3.10.1 Hold Description Lines may be placed in a waiting state such that other stations on the system are able to access the Line. If the call remains on hold at expiration of the System Hold Recall Timer, normal Hold Recall will be activated.

  • Page 46: Hold Recall

    Installation and Operation Manual 3.10.2 Hold Recall Description When a user places a Line call on hold, a hold timer is activated. If the timer expires, the held call will recall at the station for the I-Hold Recall time (30sec). If the call remains unanswered, the call is placed on System Hold and the LWS-BS station also receives a recall for the Attendant Recall time (1min).

  • Page 47: Allowed/Denied Number

    Installation and Operation Manual 3.12 Allowed/Denied Number Description Allow/Deny list has 50 codes and each code can contain up to 20 Digits. This list is applied to the user with Outside Line access restrict (Menu + 1 5 1). As digits are dialed, they are compared to entries using the following rules to allow or deny the call. Rule 1 –...

  • Page 48: Speed Dial

    Installation and Operation Manual 3.14 Speed Dial 3.14.1 Display Security Description Individual and Common Speed Dial numbers may be programmed so that the digits are not displayed on the LCD of the LWS-BS station. Operation To assign Display Security to a Speed Dial number: Dial “*”...

  • Page 49: System Speed Dial

    Installation and Operation Manual 3.14.3 System Speed Dial Description Commonly dialed numbers can be stored by the LWS-BS station. Up to 800 System Speed Dial numbers are available. Each Speed Dial number can be up to 23 characters in length and may include special instruction codes.

  • Page 50: Vsf Integrated Auto Attendant/Voice Mail

    3.15.2 Auto Attendant Description The Auto Attendant feature allows you to have the W-SOHO answer outside callers and direct them to a specific handset based on prompts in a message you record. This system feature is easily configurable and can be activated on any line(s).

  • Page 51: Vsf Voice Mail

    3.15.3.1 Message Storage Description Each station on the W-SOHO has a mailbox, with the exception of the Fax/SLT. The default password for each mailbox is ‘*’. Each station accesses its mailbox by pressing the MSG (Message) Button on LWS-BS or LWS-WK or via Feature Code 620 on any handset including the GDC-400/450 DECT, then entering the station number and ‘*’...
  • Page 52 Installation and Operation Manual Operation Remote Caller To leave a voice message after hearing announcement: Wait for the beep, then leave a message. Hang up to quit recording, Dial „*‟ for more options. Conditions If all the VSF channels are in use, the Ring Back tone is provided until a VSF channel is available. Individual User Greetings and Voice Mails are protected from AC power loss.
  • Page 53 Installation and Operation Manual When the user dials 9 in response to the "Number of Messages" prompt or during or at the end of a message the "VM long Options" prompt is played. Operation to change your password: LWS-BS station Press [Menu] button.
  • Page 54 Installation and Operation Manual LWS-WK Lift the handset or press the [Speak] button. Press the [MSG] button or Dial 620 Dial the Mail Box/Station number and corresponding password to receive the “Number of Messages” prompt. Dial desired option code, 1 to listen to message etc At completion of session, hang-up to return to idle.
  • Page 55 Installation and Operation Manual At any time after the “Number of Messages” prompt, dial a Message Retrieval Option digit. The system initiates the selection providing any needed prompts. Conditions 1. If the user remains off-hook after a call placed through the voice mail is complete, the user will be returned to the previous place in the Voice Mail Box.

  • Page 56: Wake-Up Alarm

    Installation and Operation Manual 3.15.3.5 Call Forward from VM Description External users can activate or deactivate Call Forward for their station. Pressing „7‟ while retrieving messages will return the "Mailbox Set Forward" prompt, (“To forward calls to another extension, press one. to cancel forwarding, press 2 to return to the main menu, press nine.”).

  • Page 57: Intercom Call (Icm Call)

    Installation and Operation Manual To erase Wake-Up: LWS-BS station Press the [Menu] button. Dial 5 4. Select “OFF”. Press [Save] button. Conditions The Wake-up alarm Ring signal is 30 seconds, On/90 seconds, Off (3 times). If no action is taken by the user, the ring signal is given to the Attendant with a display designating the station number that did not respond.

  • Page 58: Intercom Call Hold

    Installation and Operation Manual 3.18 Intercom Call Hold Description While on an active ICM Call, Users can place the ICM Call on hold; the held station will receive the assigned MOH. The call is placed on Exclusive Hold and recalls at the holding station after the station returns to idle.

  • Page 59: Night/Weekend Mode

    Installation and Operation Manual In case of DECT type station, maximum 6 DECT type station can be assigned each line. If a line isn‟t auto an answering type and has 2 or more ring assigned stations, the call from the line isn‟t forwarded to the forwarded destination of ring assigned stations.

  • Page 60: Mute

    Installation and Operation Manual Press the [Call log] soft button. Dial 4. Select the option and press [OK] soft button. Conditions Maximum count of Received and Dialed call log is 15 each. Missed call has 900 pools. So, 900 missed calls can be saved. If the pool is full of the 900 missed call log, the new missed call log can‟t be saved.

  • Page 61: Feature Code

    Installation and Operation Manual Press [Save] soft button. Conditions 1. The fax tone detection time is 10 seconds. 2. The auto attendant feature isn‟t applied to Tel/Fax Line 3.24 Feature Code Description User can access Feature Code unlocking several functions. ...

  • Page 62: Useful Information

    Installation and Operation Manual 4.1 Trouble shooting If you experience any problems with the normal use of your phone, you should first power-off and disconnect the battery. Then connect it again, and connect the power again. If the phone continues to have problems, please check the following Table before contacting the Customer Service center.
  • Page 63 Installation and Operation Manual Note: SYSTEM ADMIN PASSWORD: Should you set an ADMIN Password via Menu item 4, 1 on the LWS-BS menu, it is advised that you record this password somewhere safe should you forget this password. A service call is required if in fact you forget/lose this password. For convenience you may record this password in the space provided below.

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