Cisco DPC3008 User Manual page 39

8x4 docsis 3.0 cable modem
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Renewing the IP Address on Windows XP Systems
1
Click Start, and then click Run. The Run window opens.
2
Type cmd in the Open field and click OK. A window with a command prompt
opens.
3
Type ipconfig /release at the C:/ prompt and press Enter. The system releases
the IP address.
4
Type ipconfig /renew at the C:/ prompt and press Enter. The system displays a
new IP address.
5
Click the X in the upper-right corner of the window to close the Command
Prompt window. You have completed this procedure.
Note: If you cannot access the Internet, contact your service provider for further
assistance.
Renewing the IP Address on Macintosh Systems
1
Close all open programs.
2
Open your Preferences folder.
3
Drag the tcp/ip preferences file to the Trash.
4
Close all open windows and empty the Trash.
5
Restart your computer.
6
As your computer starts, simultaneously press and hold down the Command
(Apple), Option, P, and R keys on your keyboard. Keeping those keys pressed
down, power on your Macintosh but do not release these keys until you hear the
Apple chime at least three times; then, release the keys and let the computer
restart.
7
When your computer fully reboots, click the Apple icon in the upper-left corner
of the Finder. Scroll down to Control Panels, and then click TCP/IP.
8
Click Edit on the Finder at the top of the screen. Scroll down to the bottom of the
menu, and then click User Mode.
9
Click Advanced in the User Mode window, and then click OK.
10 Click the Up/Down selector arrows located to the right of the Connect Via
section of the TCP/IP window, and then click Using DHCP Server.
11 Click Options in the TCP/IP window, and then click Active in the TCP/IP
Options window.
Note: In some cases, the Load only when needed option does not appear. If it
appears, select the option. A check mark appears in the option.
12 Verify that the Use 802.3 option located in the upper-right corner of the TCP/IP
window is not selected. If there is a check mark in the option, select the option to
clear the check mark, and then click Info in the lower-left corner.
4022345 Rev B
Frequently Asked Questions
23

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