Troubleshooting Guide - Harman Kardon AVR/DVD System Owner's Manual

Troubleshooting Guide

SYMPTOM
Unit does not turn on
Disc does not play
No picture
No sound
Picture is distorted or jumps during fast
forward or reverse play
Some remote buttons do not operate
during DVD play; " "
pROHIBITED
symbol appears (see below)
The OSD menu is in a foreign language
" " appears
pROHIBITED
Picture is displayed in the wrong aspect
ratio
Remote control inoperative
Disc will not copy to VCR
Password not accepted.
38 TROUBLESHOOTING GUIDE
CAUSE
• No AC Power
• Disc loaded improperly
•
Incorrect disc type
•
Invalid Region Code
• Rating is above parental preset
• Intermittent connections
•
Wrong input
• HDMI Output A is connected to a video
display that is not HDCP-compliant.
•
Intermittent connections
• Incorrect digital audio selection
• DVD disc is in fast or slow mode
•
MPEG-2 decoding
• Function not permitted at this time
• Incorrect OSD language
•
Requested function not available at this time
• Incorrect match of aspect ratio settingsto disc
•
Weak batteries
•
Sensor is blocked
• Copy protection
• Incorrect password being used or password
has been forgotten.
SOLUTION
• Check AC power plug and make certain any switched outlet is turned on.
• Load disc label-side up; align the disc with the guides and place it in its
proper position.
•
Check to see that disc is CD, CD-R, CD-RW, MP3, JPEG, DVD-R, DVD-RW,
DVD+R, DVD+RW (standard conforming), or DVD-Video; other types will
not play.
•
Use Region 2 or Open Region (0) disc only.
• Enter password to override or change rating settings.
• Check all video connections.
•
Check input selection of TV or receiver.
• HDMI Output A may not be used with video displays that are not
The
HDCP-compliant. Unplug the cable and select another audio and video
connection (see page 30).
•
Check all audio connections.
• Check digital audio settings.
• There is no audio playback on DVD discs during fast or slow modes.
•
It is a normal artifact of DVD playback for pictures to jump or show some
distortion during rapid play.
• With most discs, some functions are not permitted at certain times (e.g.,
Track Skip) or at all (e.g., direct audio track selection).
• Change the display language selection.
•
Certain functions may be disabled by the DVD itself during passages of a
disc.
• Change aspect ratio settings.
•
Change all batteries.
•
Clear path to sensor or use optional outboard remote sensor.
• Many DVDs are encoded with copy protection to prevent copying to VCR.
•
Stop play of disc. Press and hold the
blinks. This resets the password and all settings to their defaults.
Clear Button D until the display