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Verizon Wireless UM150 User Manual

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VERIZON WIRELESS VZACCESS MANAGER
UM150 User's Manual

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Summary of Contents for Verizon Wireless UM150

  • Page 1 VERIZON WIRELESS VZACCESS MANAGER UM150 User’s Manual...

  • Page 2: Table Of Contents

    CONTENTS 1. INTRODUCTION ..................1 1.1 Supported Services................1 1.2 System Requirements................2 1.3 Installation and Configuration..............2 2. USING VZACCESS MANAGER ............11 2.1 Features....................11 2.2 Getting Started ..................12 2.3 Connecting ..................16 2.4 Warning Messages................20 2.5 Using Dial Up Connections ..............21 2.6 TXT Messaging..................

  • Page 3: Introduction

    2. BroadbandAccess − This service requires a BroadbandAccess-capable wireless device and provides a wireless broadband connection to the Internet. Verizon Wireless BroadbandAccess is one of the fastest, fully mobile wireless Internet data solutions available. Quickly download complex files and view email attachments at broadband-like speeds (typically 300-500 Kbps, capable of reaching 2 Mbps).

  • Page 4: System Requirements

    VZAccess Manager. Before getting started, you should become familiar with the documentation that came with your wireless device. CD's You purchased a UM150, there is only one CD that contains VZAccess Manager and USB modem drivers. Installing VZAccess Manager Follow these steps to install VZAccess Manager: 1.
  • Page 5 NationalAccess coverage area prior to leaving the US: • You must use a PC Card, an ExpressCard or a USB Modem designed for the BroadbandAccess/NationalAccess network, not the UM150. • Your new GlobalAccess version of VZAccess Manager must be installed even if you already have a previous version loaded.
  • Page 6 STEP 3: You are now ready to select the location on your computer where the VZAccess Manager should be installed. It is recommended that you do not modify the default destination folder. Click the Next button to continue. UM150 User’s Manual UM150 User’s Manual...
  • Page 7 STEP 4: You are now ready to begin installing VZAccess Manager components onto your computer. Click Next to continue. STEP 5: During this step the components of VZAccess Manager are installed onto your computer. UM150 User’s Manual UM150 User’s Manual...
  • Page 8 WWAN or Wi-Fi device to connect to the Internet. Do not connect/insert your wireless device until instructed to do so. STEP 1: Click the Start button, select the Programs menu and choose the VZAccess Manager menu item to start the VZAccess Manager program. UM150 User’s Manual UM150 User’s Manual...
  • Page 9 “Detect both Wi-Fi and WWAN.” For the purposes of this guide, “Detect WWAN device only” will be used. Please note that your experience in Step 4 may be different if you use a different selection. After making the appropriate selection, click Next to continue. UM150 User’s Manual UM150 User’s Manual...
  • Page 10 STEP 4: The VZAccess Manager will now detect and setup your WWAN device. “WWAN” (Wireless Wide Area Network) denotes any UMTS, GPRS, 1xEVDO, 1xRTT or CDMA connection to the Verizon Wireless or partner networks such as VZGlobal, BroadbandAccess or NationalAccess.
  • Page 11 Please plug the data cable into your wireless phone and then plug the cable into your computer. If your wireless phone is not turned on, do so now. If the USB device is detected, you will see the following screen. UM150 User’s Manual UM150 User’s Manual...
  • Page 12 To do so, check the “Run VZAccess Manager at Startup” checkbox. Click Finish when complete. Please familiarize yourself with the information in the “Using VZAccess Manager” and “Connecting to the Internet” sections of this guide. UM150 User’s Manual UM150 User’s Manual...

  • Page 13: Using Vzaccess Manager

    • VZAccess Manager can launch your browser, e-mail client, VPN or a program of your choice upon connection. • The application logs connections used, duration and bytes sent and received. • It also supports TXT messaging. UM150 User’s Manual UM150 User’s Manual...

  • Page 14: Getting Started

    Please follow the on-screen instructions, or, for step-by-step guidance, refer here. The Networks View When the Setup Wizard is complete, VZAccess Manager displays the “Networks” view. This view lists all currently available network connections and indicates their respective signal strengths: UM150 User’s Manual UM150 User’s Manual...
  • Page 15 VZGlobal users may also see the following version of the main panel: The status bar along the bottom of the window displays your current connection state and the elapsed time of any connection. Additional information is available in “The Status Bar” topic. UM150 User’s Manual UM150 User’s Manual...

  • Page 16: Connecting For The First Time

    • Select “National Access–BroadbandAccess.” • Click the “Connect” button. • If your device has not yet been activated, you will be directed to a Verizon Wireless website to set up an account. (To later purchase additional access, click the “Get Access” button.) •...
  • Page 17 NOTE: The NationalAccess connection is only created when the WWAN option is selected during setup and if you are using a NationalAccess capable device that does not support the Verizon Wireless BroadbandAccess service. If you are using a BroadbandAccess capable device a BroadbandAccess connection will be created.

  • Page 18: Connecting

    Verizon Wireless activation site. You will be presented with options to activate a preference and follow the online screens to complete the order.

  • Page 19: The Status Bar

    “The Status Bar” in the “Additional Features” section. NOTE: If you are using a WWAN device that supports the Verizon Wireless dial-up data service and you made wireless copies of your dial-up accounts, they will also appear.
  • Page 20 VZAccess Manager returning to its idle state, you should try to connect again. If you feel you may have incorrectly entered your wireless account number during initial setup, select “Options,” “Run Wizard.” UM150 User’s Manual UM150 User’s Manual...
  • Page 21 USB Modem, when you attempt to connect to the Internet for the first time you will be directed to the Verizon Wireless activation site. You will be presented with options to activate a two-year contract or to sign-up for daily session service (no commitment required).

  • Page 22: Warning Messages

    ATTENTION: You are about to establish a NationalAccess (1xRTT) data connection. Charges apply in accordance with your subscription to Verizon Wireless' NationalAccess. To see our current pricing for NationalAccess, please visit http://www. verizonwireless.com/b2c/mobileoptions This message will display each time you go to connect via the NationalAccess connection until you select “Do not show this warning again.”...

  • Page 23: Using Dial Up Connections

    You are about to establish a connection to a Wi-Fi network. Verizon Wireless does not support problems associated with Wi-Fi networks. Verizon Wireless Customer Care will not be able to assist you. Please see the Help file for details. In most cases connecting to a private Wi-Fi network is a simple process and you can use VZAccess Manager instead of the Wi-Fi client you would normally use.

  • Page 24: Txt Messaging

    Windows 2000, XP and Vista users can access Dial-Up Networking from VZAccess Manager by selecting “Tools,” “Control Panels,” “Network and Dial-up Connections,” right click on the desired connection and select “Delete.” 2.6 TXT Messaging VZAccess Manager supports TXT Messaging for certain wireless devices only. UM150 User’s Manual UM150 User’s Manual...
  • Page 25 NOTE: Users can dial either a “+” or the specific exit code prefix required to dial out of your current country. • To send a TXT message to one or more Verizon Wireless subscribers, enter their 10-digit mobile numbers separated by semi-colons in the “To...” field.
  • Page 26 • Make the necessary changes and click the “OK” button. • Clicking the “Cancel” button will not save any changes you have made. • Clicking the “Delete” button will remove that name from your list. UM150 User’s Manual UM150 User’s Manual...

  • Page 27: Vzaccess Manager Preferences

    NDIS Mode: Enables/disables the NDIS feature. Please note that NDIS is only supported by some USB devices. It also requires either Verizon Wireless BroadbandAccess or NationalAccess coverage, and either Windows 2000 or XP or Vista. When enabled, NDIS provides an “always on” Internet connection similar to a standard Network Interface Card (NIC).

  • Page 28: Security Options

    VZAccess Manager to launch them instead of Dial-Up Networking. With this option unchecked, the only connections that are displayed in VZAccess Manager's list of accounts are Verizon Wireless connections and any other connections you have created. If VZAccess Manager is also configured for Wi-Fi, these connections will also be displayed when in coverage of the hot spot.
  • Page 29 “show picture” for any pictures you want to see. With the added performance of the Venturi compression software when using BroadbandAccess or NationalAccess, most users prefer to see graphics, so the default setting for this option is unchecked. UM150 User’s Manual UM150 User’s Manual...
  • Page 30 Other VPN Application: This allows running a VPN program when VZAccess Manager connects to a network. Enter the full path to an executable, or select the browse button, , to find the path to the desired application. UM150 User’s Manual UM150 User’s Manual...

  • Page 31: Security Setup

    Change Lock Code: This is used to change the 4 digit lock code on the wireless device. Current lock code: Enter your current 4 digit lock code. New lock code: Enter your new 4 digit lock code. Confirm new lock code: Re-type the new 4 digit lock code. UM150 User’s Manual UM150 User’s Manual...

  • Page 32: Wi-Fi Preferences

    VZAccess Manager to recognize your Wi-Fi device (and WWAN if connected) and scan for available networks. Windows Vista users will see the following Wi-Fi preferences dialog: Windows 2000 & XP users will see the following Wi-Fi preferences dialog: UM150 User’s Manual UM150 User’s Manual...
  • Page 33 NOTE: If you attempt to connect to a secured Access Point for which no network profile has yet been created, you will see a pop-up balloon such as this appear over your system tray: UM150 User’s Manual UM150 User’s Manual...
  • Page 34 This option is only available when you have two or more Wi-Fi networks in the Preferred list. Move Down: Changes the priority of non Verizon Wireless Wi-Fi networks you have added or connected to in the past. This option is only available when you have two or more Wi-Fi networks in the Preferred list.

  • Page 35: Network Tab

    NOTE: The name has to match the network to work. Note that this name is case sensitive when entering it. Set Password: This option allows you to modify, delete or enter your Wi-Fi WEP keys for a private Wi-Fi network. UM150 User’s Manual UM150 User’s Manual...
  • Page 36 VZAccess Manager to connect to a Wi-Fi network. Select the browse button to browse to the desired application you want to run when you connect to a Wi-Fi network using VZAccess Manager. The application will run for all Wi-Fi connections made from VZAccess Manager. UM150 User’s Manual UM150 User’s Manual...

  • Page 37: Options

    3.3 Options To access the Options tab, click on the “Tools” menu, then “Preferences..” and select the “Options” tab. UM150 User’s Manual UM150 User’s Manual...
  • Page 38 Run VZAccess Manager at Startup: Selecting this option adds VZAccess Manager to the Windows Startup group, unchecking it removes VZAccess Manager from the startup group. UM150 User’s Manual UM150 User’s Manual...

  • Page 39: Venturi Preferences

    Venturi Options The Venturi compression software (if installed) works in the background between your computer and Venturi compression servers on the Verizon Wireless network to improve your performance when using BroadbandAccess or NationalAccess. This option is selected by default and allows VZAccess Manager to automatically turn the Venturi compression software on when you use VZAccess Manager to connect via BroadbandAccess or NationalAccess, and off when you disconnect.

  • Page 40: Txt Messaging Preferences

    • Play sound on arrival of new messages: A sound file (.WAV) can be selected to play when new messages arrive. Outgoing Message Options • Message delivery duration: The duration of time that the Verizon Wireless network will attempt to deliver the message. The default is a duration of 1 week. Confirmations The following confirmation dialogs can be turned on or off: •...

  • Page 41: Updates Preferences

    Internet. If desired, you can select “Manually” and the software will only check for updates when you select “Update Now” (pictured above), or you when you select, from VZAccess Manager's main screen, “Help,” then “Check for Updates.” UM150 User’s Manual UM150 User’s Manual...

  • Page 42: Additional Features

    Those who are using the “VZGlobal” service will see the following version: Connection Status The text on the bottom left portion of the status bar below the “Verizon Wireless” text reflects your current state. During an active connection, this text will change to “Connected.”...
  • Page 43 Roaming Status The following icons may be displayed on the status bar: Icon Status Roaming Extended Network No icon displayed Home Network UM150 User’s Manual UM150 User’s Manual...

  • Page 44: The Toolbar Buttons

    The “Apps” button Add applications here that you want easy access to while connected to the wireless Internet. VZAccess Manager will pre-load into this view links to Verizon Wireless web sites, and any Microsoft Office applications you have loaded on your computer.

  • Page 45: Minimizing The Interface

    Displays a variety of help options available to you. Click this button to find assistance with a problem, to explore the full range of VZW products and services, or to contact Verizon Wireless. 4.3 Minimizing the Interface The VZAccess Manager interface can be minimized to take up as little screen real estate as possible.

  • Page 46: The Tools Menu

    You can select “Auto,” “GPRS only,” or “3G only” as your preferred service. If the service you selected is not available at your location, the status bar will continually display “Searching for Network….” UM150 User’s Manual UM150 User’s Manual...

  • Page 47: The Options Menu

    (up to 1.54 Mbps). There is also a “My Computer” tab; this tab has key information about your computer that may be helpful in troubleshooting any problems that may occur. It also has the option of being e-mailed to Verizon Wireless Technical Support.

  • Page 48: The Help Menu

    VZAccess Manager. Note: If downloading an update wirelessly, normal usage charges apply - see Update Options in Setting Your Preferences. Device Support Page: Takes you to the Verizon Wireless device support page that contains information about wireless devices, useful tips and hardware manuals.

  • Page 49: Settings In Other Applications

    5. SETTINGS IN OTHER APPLICATIONS This section describes special settings that might be required to use other applications over the Verizon Wireless network. 5.1 Sync Applications Palm Inc. HotSync® and Microsoft Corporation’s ActiveSync® are used for Personal Digital Assistants (PDAs) and smartphones. These programs are used to synchronize files between a notebook or desktop PC and the PDA.
  • Page 50 “Allow USB connection with this desktop computer.” Make sure they are unchecked if you are having trouble connecting with your WWAN device and restore them to their original settings when syncing your PDA. Click “OK” when finished. UM150 User’s Manual UM150 User’s Manual...

  • Page 51: Proxy Settings

    Internet directly. When using a VPN client, it creates a secure connection to your corporate network and prevents accessing the Venturi compression servers on the Verizon Wireless network, so Venturi is of no value when you are using VPN.
  • Page 52 STEP 2: Then select the “Connections Tab” and “LAN Settings.” If your company uses proxy settings they will appear here. UM150 User’s Manual UM150 User’s Manual...
  • Page 53 − ex. NationalAccess − and then select “Settings.” (If you need to navigate to this tab, from Internet Explorer’s main screen, select “Tools,” “Options” as shown in Step 1 and then the “Connections” tab.) UM150 User’s Manual UM150 User’s Manual...
  • Page 54 Internet or when using VPN. STEP 1: Right-click on the Internet Explorer icon and go to properties (or if Internet Explorer is already open go to View then Internet Options...). UM150 User’s Manual UM150 User’s Manual...
  • Page 55 Internet directly through VZGlobal, BroadbandAccess or NationalAccess and back on if required by your company when using their network to access the Internet or when using VPN. UM150 User’s Manual UM150 User’s Manual...
  • Page 56 “Manual proxy configuration” then clicking “OK.” If your proxy setting is incorrect for the connection you are using, you will get an error whenever you try to go to any site. UM150 User’s Manual UM150 User’s Manual...

  • Page 57: Instructions For Aol Users

    5.3 Instructions for AOL Users AOL supports using other connections to the Internet, so it can be used with the Verizon Wireless VZGlobal, BroadbandAccess or NationalAccess connections. NOTE: When using the AOL interface, Venturi (if installed) is unable to compress your Internet traffic, however, Venturi compression will occur if you launch and use your web browser.
  • Page 58 “OK” to proceed. STEP 4: AOL will attempt to detect how it might be able to connect. STEP 5: Once AOL detects a way to connect, select “Cancel” UM150 User’s Manual UM150 User’s Manual...
  • Page 59 STEP 6: From the sign on screen select “Sign On Options” STEP 7: Select “Expert Setup” STEP 8: Select “Add Location” UM150 User’s Manual UM150 User’s Manual...
  • Page 60 STEP 9: For the location name enter “Verizon Wireless” and then select “Next.” STEP 10: If “Other Dial-up ISP or LAN” is available select it then select “Next” and go to Step 10. If this option is not available, select “(Manually add a connection device)”...
  • Page 61 STEP 11: Select “Other Dial-up ISP or LAN” then select “Next.” STEP 12: Select “Next” UM150 User’s Manual UM150 User’s Manual...
  • Page 62 “Sign On to AOL Now” to save the changes. Since you are not actually connected to the Internet, AOL will not actually be able to sign on, but it will save your changes. UM150 User’s Manual UM150 User’s Manual...
  • Page 63 STEP 15: Select “Close” when you get the following error message. This completes configuring AOL to work with any connection to the Internet, including BroadbandAccess and NationalAccess. UM150 User’s Manual UM150 User’s Manual...
  • Page 64 NationalAccess, select the desired connection from VZAccess Manager’s main window and select “Connect.” Once connected, launch AOL. From your sign on screen, select “Verizon Wireless” for the location and sign on. (Note: You can set VZAccess Manager to automatically launch AOL when you get connected.

  • Page 65: Using E-Mail With Vzaccess

    Most Verizon Wireless phones are TXT messaging capable. If you have an external wireless device that is not capable of receiving TXT messages and you have a Verizon Wireless phone that is, you can use it to establish a profile on www.vtext.com as described above.
  • Page 66 To use the Verizon Wireless Send Mail Server, you will edit your existing Mail account settings and change the outgoing mail server you are currently using. In place of your existing Send Mail Server, enter smtp.vzwmail.net, select “My server requires authentication” and using the 10 digit mobile number you used to establish your profile on www.vtext.com, enter the 10 digit mobile number@vzwmail.net (i.e.
  • Page 67 Once they are valid, you should be able to send mail using the Verizon Wireless Send Mail Server (also referred to as a SMTP - Simple Mail Transport Protocol Server), when you are connected to the Internet, wirelessly or via other means.
  • Page 68 Web Based E-mail If you currently do not have e-mail software, or if you do not have Verizon Wireless device capable of text messaging, you can sign up for web based e-mail at any of the popular portal sites, such as http://www.yahoo.com, or http://www.msn.com.

  • Page 69: Troubleshooting

    See your wireless phone’s manual for instructions on how to do this. If your wireless phone does not have a speed setting, power it OFF, then ON again. UM150 User’s Manual UM150 User’s Manual...
  • Page 70 “Searching for network” message in VZAccess. LED on wireless USB Modem is solid RED • Verify that your UM150 USB Modem is inserted in your notebook’s USB port. (A BroadbandAccess/NationalAccess PC Card will not work abroad.) • Check that your UM150 USB Modem is inserted correctly and SIM is installed correctly.
  • Page 71 • Raise the antenna on your wireless phone, and verify that there is a “D” on the display to indicate digital coverage. If you are not within the digital coverage area, wait until you are back in the Verizon Wireless digital coverage area to place your call.
  • Page 72 • If possible, raise the antenna on your wireless device, and verify that there is a “D” on the display to indicate digital coverage. If you are not within the digital coverage area, wait until you are back in the Verizon Wireless digital coverage area to place your call.
  • Page 73 • Raise the antenna on your wireless phone, and verify that there is a “D” on the display to indicate digital coverage. If you are not within the digital coverage area, wait until you are back in the Verizon Wireless digital coverage area to place your call.

  • Page 74: Wi-Fi Devices

    VPN and see if you can access the Internet directly. Also if you are not using VPN and you have proxy settings set, they will prevent you from accessing web pages. For additional information see Turning Proxy Settings On and Off. UM150 User’s Manual UM150 User’s Manual...
  • Page 75 • If necessary, try disconnecting and reconnecting. My connection was lost. • A low signal can cause this. Try moving within the Wi-Fi hot spot to improve your signal and try connecting again. UM150 User’s Manual UM150 User’s Manual...
  • Page 76 You may want to temporarily test your network without WEP to determine if this is the case. If it works without WEP and fails using WEP, please e-mail Verizon Wireless Tech support with your computer and Wi-Fi device info by doing the following: From VZAccess Manager’s main screen select “Session,”...

  • Page 77: Additional Umts/Gprs Tips

    NationalAccess PC Card or ExpressCard prior to leaving the US. • Confirm that you have an up-to-date version of VZAccess Manager. • Confirm that your SIM card is properly inserted in the UM150. • If your connection speed seems slow, please keep in mind the fact that neither GPRS nor UMTS will provide a connection speed as fast as EVDO: °...

  • Page 78: Technical Support

    RED • Close VZAccess Manager • Remove external card and reboot PC • Check that SIM card is correctly inserted into the UM150 6.4 Technical Support For additional information and technical support for VZAccess Manager and Verizon wireless devices, please visit Verizon’s Data Technical Support page at: http://www.verizonwireless.com/b2c/support/data.jsp...

  • Page 79: Glossary

    A network state that occurs when no data has been transmitted or received after a given amount of time. A network connection may disconnect during a dormant state. Firewall A hardware or software boundary that protects a network or single PC from unwanted outside traffic. UM150 User’s Manual UM150 User’s Manual...
  • Page 80 Local Area Network. A data network confined to limited area with moderate to high data rates. Does not use common carrier circuits, although may have gateways or bridges to other public or private networks. Mbps Megabits per second Personal Computer UM150 User’s Manual UM150 User’s Manual...
  • Page 81 Service Set Identifier. An SSID is also referred to as a Network Name because it is a name that identifies a Wi-Fi network. Most access points broadcast their SSID. Sync To compare and synchronize two or more sources of data. UM150 User’s Manual UM150 User’s Manual...
  • Page 82 “CDMA” technology. In Europe and Asia, WCDMA is being deployed in the all- new 2100 MHz frequency band. In North America, WCDMA is being deployed in the existing 1900 MHz (PCS) and 850 MHz (cellular) bands. UM150 User’s Manual UM150 User’s Manual...
  • Page 83 Wireless Fidelity. A generic term used to describe any type of 802.11 (a, b, g) network. WWAN Wireless Wide Area Network WWAN Device Wireless Wide Area Network device. (Examples include: embedded wireless devices, wireless handsets and PC Cards.) World Wide Web UM150 User’s Manual UM150 User’s Manual...

  • Page 84: Trademarks And Service Marks

    Verizon Wireless or any other Trademark displayed in this help file without the written permission of Verizon Wireless or its respective owner.

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