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QuickSpecs
Configuration
Support Management
Support Management
Support Management
Support Management
Station (SMS)
Station
Station
Station
Console Access
Console Access
Console Access
Console Access
The Support Management Station (SMS) runs the Superdome scan tools that enhance the diagnosis and
testability of Superdome. The SMS and associated tools also provide for faster and easier upgrades and
hardware replacement.
The purpose of the SMS is to provide Customer Engineers with an industry leading set of support tools,
and thereby enable faster troubleshooting and more precise problem root cause analysis. It also enables
remote support by factory experts who consult with and back up the HP Customer Engineer. The SMS
complements the proactive role of HP's Instant Support Enterprise Edition (ISEE) that is offered to Mission
Critical customers by focusing on reactive diagnosis for both mission critical and non mission critical
Superdome customers.
The user of the SMS is the HP Customer Engineer and HP Factory Support Engineer. The Superdome
customer benefits from their use of the SMS by receiving faster return to normal operation of their
Superdome server and improved accuracy of fault diagnosis, resulting in fewer callbacks. HP can offer
better service through reduced installation time.
Functional Capabilities:
Functional Capabilities:
Functional Capabilities:
Functional Capabilities:
The optimal configuration of console device(s) depends on a number of factors, including the customer's
data center layout, console security needs, customer engineer access needs, and the degree with which
an operator must interact with server or peripheral hardware and a partition (i.e. changing disks, tapes).
This section provides a few guidelines. However the configuration that makes best sense should be
designed as part of site preparation, after consulting with the customer's system administration staff and
DA - 11717
Worldwide — Version 57 — October 23, 2009
HP Integrity Superdome Servers 16- processor, 32-
HP Integrity Superdome Servers 16- processor, 32-
HP Integrity Superdome Servers 16- processor, 32-
HP Integrity Superdome Servers 16- processor, 32-
console. Each nPartition's console provides access to Boot Console
Handler (BCH) interface and the HP-UX console for the nPartition.
Console Logs:
Console Logs: Each nPartition has its own console log, which has a
Console Logs:
Console Logs:
history of the nPartition console's output, including boot output, BCH
activity, and any HP-UX console login activity.
Chassis Logs Viewers (Live and Recorded Chassis Codes): Three types
Chassis Logs Viewers
Chassis Logs Viewers
Chassis Logs Viewers
of chassis code log views are available: activity logs, error logs, and
live chassis code logs.
Virtual Front Panels:
Virtual Front Panels: Each nPartition's Virtual Front Panel (VFP)
Virtual Front Panels:
Virtual Front Panels:
displays real-time status of the nPartition boot status and activity, and
details about all cells assigned to the nPartition. The VFP display
automatically updates as cell and nPartition status changes.
The SMS basic functional capabilities are:
Remote access via customer LAN
Modem access (PA-8800/PA-8900 SMS only)
Ability to be disconnected from the Superdome platform(s) and not
disrupt their operation.
Ability to connect a new Superdome platform to the SMS and be
recognized by scan software.
Support for up to sixteen Superdome systems
Ability to support multiple, heterogeneous Superdome platforms (scan
software capability).
System scan and diagnostics
Utility firmware updates
Enhanced IPMI logging capabilities (Windows-based ProLIant SMS
only)
processor, and 64- processor Systems
processor, and 64- processor Systems
processor, and 64- processor Systems
processor, and 64- processor Systems
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