Table of Contents
Advertisement
VINCI Tab Applications
The touch-screen responds slowly or is unresponsive
•
Remove the protective cover from the touch screen.
•
Ensure fingers are clean and nails are short.
•
Restart the device.
•
Check for updates using the VINCI Tab Manager.
•
Check for damage to your touch screen – if damage is detected, contact the
Customer Care center
stop using VINCI Tab
The touch-screen freezes or is unresponsive
•
Restart the device by pressing and holding the POweR button for 5 seconds.
•
If a restart does not solve the problem, contact the
Unable to open SettingS after pressing the Menu button
•
Make sure the device is not connected to an electrical outlet. During charging,
the device may not be fully functional.
The device beeps and the battery icon flashes
•
The battery is low. Recharge the battery using the charger provided and micro-USB to USB
connector cord.
The battery icon shows fluctuating battery life
•
when the battery is nearly drained, the battery-life indicator in the battery icon
can no longer accurately indicate remaining battery life causing it to fluctuate.
Recharge the battery.
The battery did not fully charge
•
VINCI Tab model VH-2001 has a large capacity battery and therefore requires 6 to 8 hours
to fully charge. VINCI Tab model VH-1001 requires 3 to 4 hours to fully charge.
•
VINCI Tab should be turned on to charge. If there is not enough power in the battery to turn
on VINCI Tab prior to charging, you may need to charge the battery for 24 hours before it is
able to turn on.
•
Please ensure that the batteries have had adequate time to fully charge.
The battery does not charge properly or the device turns off
•
If the battery will no longer charge your charger may no longer be functioning.
Contact VINCI Customer Support
The device is warm to the touch
•
Some applications require more power and under extended use, the device may
feel warm. This is to be expected, and should not affect the lifespan or
performance of the device.
for replacement under warranty. If beyond the warranty period,
http://VINCIGenius.com/support.
32
Customer Care center.
Advertisement
Table of Contents
