Vax Zen User Manual page 9

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FAQs
FAQs
WARNING: to reduce the risk of personal injury, unplug the vacuum cleaner
!
before performing maintenance/troubleshooting checks.
Is there an accessory missing?
• Check the 'Machine Overview' page in this guide
to make sure the part is definitely included in your
unit.
• If it is missing, we're here to help. Simply call us on
AU: 1300 361 505 / NZ: 0800 800 900
Why won't the vacuum cleaner pick up?
• The filters may be clogged: Refer to the
Maintenance sections (Page 6).
• The Dirt Container is full or blocked: Refer to
the Maintenance sections (Page 6).
• The Dirt Container may be incorrectly installed:
Refer to the Maintenance sections (Page 6).
Why is dust escaping from the vacuum?
• The filters may not be installed correctly. Refer to the
Maintenance sections (Page 6).
• The Dirt container may be incorrectly installed:
Remove the Dirt Container from the unit by
pressing the Dirt Container Release Button (Page
6) and reattach it to the unit, ensuring it is locked
firmly back into place.
• The filters may be clogged: Refer to the
Maintenance sections (Page 6).
What do I do if an accessory/the unit becomes
damaged or broken?
• Visit www.vax.com.au for where to purchase parts
and spares or please call our Vax careline
AU: 1300 361 505 / NZ: 0800 800 900
www.vax.com.au
Visit www.vax.com.au or call on AU: 1300 361 505 / NZ: 0800 800 900
for information on where to
Why won't the accessories pick up properly?
• The accessory may be blocked: Refer to the
Maintanance section (Page 7).
• The accessory may be faulty: call our
Vax Careline to order a replacement:
AU: 1300 361 505 / NZ: 0800 800 900
Why will the vacuum cleaner not run?
• It may not be plugged into the electrical outlet
correctly. Ensure that the plug is pushed into the
electrical outlet securely.
• The electrical outlet may not be working. Check the
fuse or breaker and consult an electrician.
purchase spare parts.
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